This help link is broken. Thanks.

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2020/index.htm#t=TaskReference%2FView_Expressions.htm%3Frhhlterm%3Dview%2520expression%26rhsyns%3D%2520

This is an excerpt from the journal file of a failed task.

Line 2562: ' 6:< Clarity: - Warning: Instance of link needs Coordination Review(no resolutions) Line 2563: ' 6:< Clarity: Attempting to clear warnings... Line 2564: ' 6:< Clarity: Attempting to clear errors: Line 2565: ' 6:< Clarity: Attempting to keep calm and carry on.(!)

Line 2730: ' 3:< Clarity: DialogBoxShowing callback id: DialogId: Message: An unrecoverable error has occurred. The program will now be terminated.

Is it normal behaviour to not handle models requiring coordination review, and for tasks to just stall?

Regards,

Brendan

I have raised a number of issues on here and using the Send to IMAGINiT button in Clarity over the past month or so, but so far have had no feedback or even acknowledgement.

How do I escalate these issues?

We're having another issue where PDFs are being generated from random projects.  In this case, RCHD Replacement Hospital is generating PDFs that have content from another project, Komono.  I am attaching 2 .zip files, one with PDFs having the wrong content and another with what they should look like.

The model metrics summary for one of my projects is losing it's data display for 3 out of 4 models (on the project's Model Metrics page). I ran the metrics task on 3 of the models shown below, and the data graphics appeared (green, yellow or red dots)  .A short time later, the data graphics vanished and have not reappeared.   See image below. I have the same issue on other projects with different metrics dropping out, but not as severe.  In all cases, it appears as though the data is available on the host server's Metrics Summary page.  Just not

Tasks are failing because Clarity is not creating the project's folder under the C:\temp\ClarityTaskServer folder.  Please let me know what other logs may be needed.

We are being inundated with emails about the task tray not running on the task servers.  I've received 200+ emails in the last 2 hours.  

When checking the status of the task servers, everything seems to be running normally.  And none of the errors are showing up in the 'Completed Tasks' history page of the projects they're associated with.

20.0.18 was installed on 4 of our task servers overnight.  Now none of them will run pending tasks.  I've restarted the Clarity Task Tray and manually launched the Task Server on all 4 machines and no tasks will run.

I'll be sending the Monitoring Service Logs from the host server shortly.

Good afternoon. I have a project whose PDF print task keeps dying. I have journals from the 5 times that it tried to print. It always gets through to some level of sheets being printed, but after several hours, it completes with error saying either "The task has been in progress for TOO LONG. Presumed dead!" or "The task has apparently died." It always gives up on a different sheet, so it does not appear to be tied to one troublesome sheet. Please review the journals and advise what could be causing this. Thank you.

Hi,

I am seeing more and more of my staff having disabled projects showing up on their home screen. for example the Gateway project in the attached screenshot with the X through it was disabled and should not be showing up. There is also no eye in the upper right corner which might be part of the problem.

Please advise.

We have a task that will not go away.  We have tried to delete it from the Queue in the web portal, it has been deleted from the queue directly on the host server, we've rebooted the host server hoping it might clear out any residual info about it, and there is nothing running on the task server that is listed for this particular task.

on a Revit 2019 BIM 360 project the backup task is not including the Model Links in the Zip file.

The project is setup to for Live models and to include Shared and Consumed folders.

We are having an issue with tasks erroring out because the links models report as missing. The project has a mixture of links through desktop connector and live links to other 360 models. The 360 model links are the cause of the issue. Opening the file manually (on the desktop and task server) shows the link resolved. The automated load from clarity on a task is where it is missing. clearing the local cache from the PAC and user files is the only way we've found to resolve this. However, it keeps coming back.

We just got a message that our BIM360 OAuth Token was invalid.  i have reauthenticated it a couple different times (on chrome and IE) and it still shows as invalid.  

Can someone take a look and see if there is something else we need to do to reauthenticate?

When creating a Revit Model Backup Task the Clarity server is failing & checking out items in the model. It's my understanding that Clarity isn't opening the model for these types of tasks which makes it confusing.

please update Online Help Graphics. One example is the help section for the Publish Revit Model task.

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2020.1/index.htm#t=Admin___Coordinators_Guide%2FTask_Automation%2FAvailable_Tasks%2FPublishing___Collaboration_Tasks%2FPublish_Revit_Model.htm

Hello,

In our company we assess our Revit projects via the R: drive created with command subst R: \\svr\projects. This type of a network drive connection makes it working as a local drive for Revit, it doesn't convert it to UNC path. This strategy is chosen with purpose, we see advantages in this approach over the UNC path. We configured the Clarity server and task machines to have the R: as it appears for users. Unfortunately I cannot create a Clarity project with path targeting to the R: drive, it is not in the list:

The substituted R: drive works

Hi,

We are having issues with the Post Action feature in both DWFx and PDF exports. I am trying to get 2 actions in order: upload to BIM360 AND copy files to a network folder. Clarity randomly either processes one, none or both (most of the times just one). Changing the order doesn't do anything. The Copy is on copy, not move, so that has been checked as well.

Any ideas?

Thanks,

Joost Schlebaum

2021 online help not posted yet

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2021/index.htm#t=Welcome.htm

Hi there,

The Post Task Actions Overview help article tells about available keywords.

I try to apply the [ProjectFolder] keyword for my Run Script post-action. Finished task reports an error:

The specified Post Action Script: [ProjectFolder]\Current Clarity Set\PDF\Pre-FullSet-Black.bat does not exist?

How can we make the [ProjectFolder] keyword working?

Thank you.

EK