Clicking on this link to get help related to pyRevit script tasks is not working:

The installation of Clarity 2025 on a new task server went normally until I noticed a Service: Clarity Monitoring Service was missing. After the install and task server configurations, I ran a test Revit DBE task that would not be claimed and give this error: in the task log: "processor replied that it cannot actually do all the tasks:...skipping! Task that cannot be claimed are: 1 Task:######: RevitDBExport."

This is when I noticed the service was missing and thought it might be related. Please assist.  

Has anyone else run into the following issue with PDF type tasks. We have certain projects where the PDF print is works for all views selected until the last view, and then the task fails because the final view is not outputted via PDF. 

Attempts to clear out cache and reset DC do not correct issue. on different task servers the issue replicates, running latest Clarity Client (26.0.12.0)

Hi.  When exporting a Revit schedule to Excel via the schedule export task, we receive the error: "Invalid row or column index". We can export the same schedule to CSV via Revit with no issues.  We cannot seem to find any reason for it to fail or any specific setting in the task to highlight an issue with the indexing.  Thank you. 

Hi, none of my 42 scheduled tasks came out last Thursday. 

I'm trying to relaunch things this morning and nothing is moving forward. 

Canadian Server, Leap Lantic 691913 project

I would like help to verify that we have our new Clarity licenses installed properly on our Clarity host server and Clarity task servers. I believe that we do. However, we are continuing to receive daily emails with a countdown stating that our license will expire in x number of days.

It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

Hello,

I am unable to view a project's scheduled Task Sequence in the Task Timeline. It is showing all the other projects scheduled Tasks and Task Sequences. The Task Sequences are running but not displaying in the Timeline.

Thanks,

Bruce

I have an exterior model that is on ACC but it keeps becoming missing from the list of models for tasks. I will have it one day and the task will run, but then the next day it disappears or shows some model that isn't on ACC and the task will fail. The file in the image highlighted is NOT on ACC. It should be the file named in the bottom image. This model was not renamed on ACC it was saved as with the correct file name. Audit and compact tasks did pick it up, but other tasks like

They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process.  Sending 43 files to be processed.  Starting Navisworks for 43 combined files  Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt  Success running Navisworks conversion [destination-file].nwd  Processing output file 1/1 - [file output path]  Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues.  Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file

In the Metrics Summary page that shows color-coded cards of the projects, there is no longer a way to go to the next page, so I can only see the first page of results.

Hello,

The Task Timeline is not showing scheduled Tasks. I select a day, hit View and nothing shows. Not sure if there is an issue with how I set up the tasks or something else.

I would like to schedule the tasks to be run at night but am unable to do so.

Support would be helpful.

Thanks,

Bruce Gunderson

The dialog where you assign a template task to projects has changed. You can now filter by tags - yay! But I can no longer deselect all projects to unassign them at once. I can check the top box next to Project and it shows everything on the current page being selected, and when I check it again, everything I can see deselects. Unfortunately, when I try to apply the change, I get a message that "Tasks failed to update". The effect of this in my organization is that we have to go through 38 pages of projects to unassign

Hello,

We have a couple of task sequences that refuse to kickoff nightly as scheduled. They include the typical Revit Database Export, Model Metrics, Performance Advisor, then a Navisworks Export with a Post Action to BIM360/ACC. The Task Sequence does not have "Only On Change" checked, so it should be running nightly regardless of updates to the model. Is anyone else having this issue? Our team is starting to lose faith in the product.

Thank you

Minor typo... The Page Setup for In Session in Clarity says "Offset from Center."  I believe this should be "Offset from corner as it is in Revit.  Center is a different radio button.

I have a task running to sync all the folders and files from ProjectWise to BIM360, and I noticed that files where the file name was modified are being copied over as the previous version. By that I mean the following: Original_File1.dwg               Version " "

*name change*

Newname_File1.dwg           Version  "A"

*update*

Newname_File1.dwg           Version  "B"

Then the sync task runs, it creates 2 files, the Version " " with the old name, and the Version "B" with the updated data. It shouldn't copy the first original file

Project is unable to "Migrate Models" to a new hub. Was working at one point and now cant find the "folder" or "Project" in the clarity project.

However, If I create a new project from scratch, it CAN see the clients hub and its files. However, when attempting the "Migrate" model task again, it comes up with "no folder" error.

Error (BIM360ForgeError)

The Clarity Task Utility does not accurately retrieve/report on Task Sequence tasks. Seems it will show subtasks that are claimed but not in progress. It also doesn't include the Task sequence task itself. Can this be updated/fixed?

Hello, the check box "Show "Only On Change" tasks" in the task timeline overview, doesn't work. When unchecked, I still see "Only on change" tasks in the overview list. I can't refresh the page because it will re-check the option by default, so I am stuck in a loop. If I uncheck and recheck, it will compress the entire list into one single line of incomprehensible text.

Thanks,

When using BIM360/ACC Migrate With Revit 2024 files Clarity is reporting this error. StackTrace: at Clarity.SkyScraperApiProxy.BIM360Folders.FolderExists(SkyScraperApiProject project, String folder, Boolean createIfNotExists) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.getModelsToMigrate(SkyScraperApiProject bim360SourceProject, IList`1 fromBIM360Documents, BIM360ProjectAndFolderDetails fromBIM360ProjectDetails, BIM360ProjectAndFolderDetails toBIM360ProjectDetails, String& sourceFolder, String& targetFolder) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.Execute(Task t)