Common Problems: Clarity | IMAGINiT Support Common Problems Helprace RSS https://imaginit.helprace.com/s2-clarity/problems/top?format=rss "It looks like the requested service is currently unavailable. Please try again." Dialog I just happened to be looking at a task server when this error window popped up. I watched the machine for a little while to see if it would suppress this dialog. It didn't, so, I clicked OK and then it resumed the task.

Is Clarity able to suppress this dialog? It didn't appear the task would move forward had I not intervened. I also don't think this dialog is much more than a nuisance. 

]]> Fri, 07 Jul 2023 13:10:07 +0000 https://imaginit.helprace.com/i540-it-looks-like-the-requested-service-is-currently-unavailable-please-try-again-dialog https://imaginit.helprace.com/i540-it-looks-like-the-requested-service-is-currently-unavailable-please-try-again-dialog Dan Warren Dan Warren I just happened to be looking at a task server when this error window popped up. I watched the machine for a little while to see if it would suppress this dialog. It didn't, so, I clicked OK and then it resumed the task.

Is Clarity able to suppress this dialog? It didn't appear the task would move forward had I not intervened. I also don't think this dialog is much more than a nuisance. 

image-1688735238798.png

]]> The "# of CAD Links" model metric isn't reporting the correct value The metric logged for "# of CAD Links" appears to be reporting imports (not just links) or parts of exploded imports. These are somewhat different problems and calling these all "CAD Links" is a bit misleading - I can assure you this model does not have 2400 linked CAD files. Is there a way to make a distinction between these two things? CAD Links vs Imports or something?

]]> Thu, 06 May 2021 01:06:47 +0000 https://imaginit.helprace.com/i365-the-of-cad-links-model-metric-isn-t-reporting-the-correct-value https://imaginit.helprace.com/i365-the-of-cad-links-model-metric-isn-t-reporting-the-correct-value Eric Stimmel Eric Stimmel The metric logged for "# of CAD Links" appears to be reporting imports (not just links) or parts of exploded imports. These are somewhat different problems and calling these all "CAD Links" is a bit misleading - I can assure you this model does not have 2400 linked CAD files. Is there a way to make a distinction between these two things? CAD Links vs Imports or something?

image-1620262815545.png

]]> I cannot see the date on the Model Metrics Graphs I cannot see the date on the Model Metrics Graphs, particularly in the upper half of the graph. Please see the attachment.

]]> Thu, 07 Jan 2021 14:08:07 +0000 https://imaginit.helprace.com/i343-i-cannot-see-the-date-on-the-model-metrics-graphs https://imaginit.helprace.com/i343-i-cannot-see-the-date-on-the-model-metrics-graphs Jordan Mussett Jordan Mussett I cannot see the date on the Model Metrics Graphs, particularly in the upper half of the graph. Please see the attachment.

]]> The post task action "Google Drive Upload" should create a new version of an uploaded file, not another file with the same name. The post task action "Google Drive Upload" creates duplicate named files rather than creating a new version of the file. Google Drive allows multiple files to exist in the same folder with the same name (files in Google Drive are more ID based than file path based) and the api defaults must be to create a new file rather than look for a file with the same name and create a new version. Clarity's default behavior should be to create a new version, not new files with the same name.

]]> Thu, 06 May 2021 00:38:01 +0000 https://imaginit.helprace.com/i364-the-post-task-action-google-drive-upload-should-create-a-new-version-of-an-uploaded-file-not-another-file-with-the-same-name https://imaginit.helprace.com/i364-the-post-task-action-google-drive-upload-should-create-a-new-version-of-an-uploaded-file-not-another-file-with-the-same-name Eric Stimmel Eric Stimmel The post task action "Google Drive Upload" creates duplicate named files rather than creating a new version of the file. Google Drive allows multiple files to exist in the same folder with the same name (files in Google Drive are more ID based than file path based) and the api defaults must be to create a new file rather than look for a file with the same name and create a new version. Clarity's default behavior should be to create a new version, not new files with the same name.

image-1620260632085.png

]]> The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool  This happens only in the body of the posting it works as expected in the subject line

]]> Wed, 03 Jul 2019 00:18:28 +0000 https://imaginit.helprace.com/i66-the-forum-posting-has-issues-when-you-right-click-to-paste-or-fix-a-misspelled-word-you-get-the-insert-link-tool https://imaginit.helprace.com/i66-the-forum-posting-has-issues-when-you-right-click-to-paste-or-fix-a-misspelled-word-you-get-the-insert-link-tool SCOTT BURKE SCOTT BURKE The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool  This happens only in the body of the posting it works as expected in the subject line

]]> Clarity Logo Does Not Update With New Image I was trying to update the Clarity Logo using the Settings>>Appearance tab. When I select a new PNG file, it shows up as the selected file. When i click the Update button, the new file name disappears and the logo is not updated.

]]> Tue, 07 Jan 2020 11:24:41 +0000 https://imaginit.helprace.com/i220-clarity-logo-does-not-update-with-new-image https://imaginit.helprace.com/i220-clarity-logo-does-not-update-with-new-image Dave Echols Dave Echols Clarity Version: 2020.1.7296 Upgrade Version:

20.1.7.0

I was trying to update the Clarity Logo using the Settings>>Appearance tab. When I select a new PNG file, it shows up as the selected file. When i click the Update button, the new file name disappears and the logo is not updated.

]]> C4RPublish task fails in task sequence after upgrade to Clarity 2021 The C4RPublish task runs correctly alone, but when used in task sequence it fails with error "Only Cloud Workshared BIM360 Revit Documents are supported in the Upload To Model Coordination task!"

Task sequence ran correctly before upgrade to Clarity 2021

]]> Mon, 22 Jun 2020 13:38:42 +0000 https://imaginit.helprace.com/i284-c4rpublish-task-fails-in-task-sequence-after-upgrade-to-clarity-2021 https://imaginit.helprace.com/i284-c4rpublish-task-fails-in-task-sequence-after-upgrade-to-clarity-2021 Alan Strominger Alan Strominger The C4RPublish task runs correctly alone, but when used in task sequence it fails with error "Only Cloud Workshared BIM360 Revit Documents are supported in the Upload To Model Coordination task!"

Task sequence ran correctly before upgrade to Clarity 2021

]]> bim360 upload post action failing i sent a log in early today directly from a failed clarity task but i don't think it went through. We are seeing a massive rate of failure for BIM360 upload post actions since last Friday after upgrading to clarity 2021 (double or triple the normal rate). after spot checking several tasks with the CompletedWithError status and the error message "Task Post Action: BIM360 Upload encountered issues" we are seeing the same sort of failure to get hub, or failure to get project after multiple tries. I have logged in manually with the clarity credentials to our BIM360 hub and[_cuted_]

]]> Thu, 03 Sep 2020 20:15:33 +0000 https://imaginit.helprace.com/i318-bim360-upload-post-action-failing https://imaginit.helprace.com/i318-bim360-upload-post-action-failing Jeremy Luebker Jeremy Luebker i sent a log in early today directly from a failed clarity task but i don't think it went through.

We are seeing a massive rate of failure for BIM360 upload post actions since last Friday after upgrading to clarity 2021 (double or triple the normal rate). after spot checking several tasks with the CompletedWithError status and the error message "Task Post Action: BIM360 Upload encountered issues" we are seeing the same sort of failure to get hub, or failure to get project after multiple tries.

I have logged in manually with the clarity credentials to our BIM360 hub and manually uploaded files exported by clarity to our server and uploaded them to the location the post action was supposed to and it was successful. So it is not permissions. Just to be sure though I removed and re-added clarity to the project without any effect.

image-1599164032162.png

]]> BackUp Project task not including DWG Links Include Links checked but no linked DWG files are included in backup, all files on BIM 360.

]]> Tue, 08 Sep 2020 14:26:24 +0000 https://imaginit.helprace.com/i319-backup-project-task-not-including-dwg-links https://imaginit.helprace.com/i319-backup-project-task-not-including-dwg-links Alan Strominger Alan Strominger Include Links checked but no linked DWG files are included in backup, all files on BIM 360.

]]> offices list In the server tab area on the office's list, when you hit the delete button for an office on that page it prompts you are you sure and then you click OK but it does nothing and doesn't give you a warning or anything else.

]]> Tue, 15 Sep 2020 14:28:45 +0000 https://imaginit.helprace.com/i323-offices-list https://imaginit.helprace.com/i323-offices-list Matt P Matt P In the server tab area on the office's list, when you hit the delete button for an office on that page it prompts you are you sure and then you click OK but it does nothing and doesn't give you a warning or anything else.

]]> One or more dimension references are or have become invalid error at opening of Revit project causes task to not complete How can this be suppressed when opening a revit project and this pops up? Please see attached.

Thanks

]]> Wed, 01 Sep 2021 17:03:53 +0000 https://imaginit.helprace.com/i387-one-or-more-dimension-references-are-or-have-become-invalid-error-at-opening-of-revit-project-causes-task-to-not-complete https://imaginit.helprace.com/i387-one-or-more-dimension-references-are-or-have-become-invalid-error-at-opening-of-revit-project-causes-task-to-not-complete Bruce Gunderson Bruce Gunderson How can this be suppressed when opening a revit project and this pops up? Please see attached.

Thanks

]]> Unable to access Metrics after upgrading to 2023 Unable to access the Metrics for all of Clarity after upgrading to 2023. Please help.

Thanks,

Bruce

]]> Tue, 07 Jun 2022 22:37:28 +0000 https://imaginit.helprace.com/i445-unable-to-access-metrics-after-upgrading-to-2023 https://imaginit.helprace.com/i445-unable-to-access-metrics-after-upgrading-to-2023 Bruce Gunderson Bruce Gunderson Unable to access the Metrics for all of Clarity after upgrading to 2023. Please help.

Thanks,

Bruce

]]> Issue exporting Clarity Rand database using SQL Server While exporting the Clarity rand database using SQL server connection, we ran into the following issues and would appreciate your support with resolving.

  1. Clarity index data base is empty
  2. The Modeltime query table is only available for some users, we need that to be available for all the users working on the models. 
  3. There are some query tables that are empty. E.g. (Diagnostic chart, User group, User group project, User group Revit user)
  4. Only some users are visible in user query tables. 
  5. Model Size is negative and unreal number is query tables.
  6. We need to produce a 'matrics over time'[_cuted_]
]]> Thu, 26 Jan 2023 13:11:04 +0000 https://imaginit.helprace.com/i504-issue-exporting-clarity-rand-database-using-sql-server https://imaginit.helprace.com/i504-issue-exporting-clarity-rand-database-using-sql-server James Nolan James Nolan While exporting the Clarity rand database using SQL server connection, we ran into the following issues and would appreciate your support with resolving.

  1. Clarity index data base is empty
  2. The Modeltime query table is only available for some users, we need that to be available for all the users working on the models. 
  3. There are some query tables that are empty. E.g. (Diagnostic chart, User group, User group project, User group Revit user)
  4. Only some users are visible in user query tables. 
  5. Model Size is negative and unreal number is query tables.
  6. We need to produce a 'matrics over time' diagram like below.

Thank You,

]]> I upgraded to 2023.1 and service is unavailable error. I cannot access Clarity Unable to access Clarity after installing 2023.1 files. Please help!

]]> Wed, 29 Mar 2023 10:53:56 +0000 https://imaginit.helprace.com/i516-i-upgraded-to-2023-1-and-service-is-unavailable-error-i-cannot-access-clarity https://imaginit.helprace.com/i516-i-upgraded-to-2023-1-and-service-is-unavailable-error-i-cannot-access-clarity Bruce Gunderson Bruce Gunderson Unable to access Clarity after installing 2023.1 files. Please help!

]]> BIM360/ACC Migrate - Failed for Revit 2024 When using BIM360/ACC Migrate With Revit 2024 files Clarity is reporting this error. StackTrace: at Clarity.SkyScraperApiProxy.BIM360Folders.FolderExists(SkyScraperApiProject project, String folder, Boolean createIfNotExists) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.getModelsToMigrate(SkyScraperApiProject bim360SourceProject, IList`1 fromBIM360Documents, BIM360ProjectAndFolderDetails fromBIM360ProjectDetails, BIM360ProjectAndFolderDetails toBIM360ProjectDetails, String& sourceFolder, String& targetFolder) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.Execute(Task t)

]]> Mon, 02 Sep 2024 02:31:10 +0000 https://imaginit.helprace.com/i667-bim360-acc-migrate-failed-for-revit-2024 https://imaginit.helprace.com/i667-bim360-acc-migrate-failed-for-revit-2024 Tony D Tony D When using BIM360/ACC Migrate
With Revit 2024 files

Clarity is reporting this error.
StackTrace: at Clarity.SkyScraperApiProxy.BIM360Folders.FolderExists(SkyScraperApiProject project, String folder, Boolean createIfNotExists) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.getModelsToMigrate(SkyScraperApiProject bim360SourceProject, IList`1 fromBIM360Documents, BIM360ProjectAndFolderDetails fromBIM360ProjectDetails, BIM360ProjectAndFolderDetails toBIM360ProjectDetails, String& sourceFolder, String& targetFolder) at Cohort.RevitTaskPlugins.BIM360MigrateFiles.Execute(Task t)

]]> Files might be locked by Navisworks They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process.  Sending 43 files to be processed.  Starting Navisworks for 43 combined files  Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt  Success running Navisworks conversion [destination-file].nwd  Processing output file 1/1 - [file output path]  Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues.  Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file[_cuted_]

]]> Wed, 27 Aug 2025 15:32:02 +0000 https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks Mike Underwood Mike Underwood They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process. 
Sending 43 files to be processed. 
Starting Navisworks for 43 combined files 
Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt 
Success running Navisworks conversion [destination-file].nwd 
Processing output file 1/1 - [file output path] 
Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues. 
Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file is locked. 
In testing and troubleshooting, we have verified that the destination (nwd) file was not locked, and the setting in Options to enable 'Close NWC\NWD files on load'  had indeed been performed and verified several times. 
When manually performing the conversion task, it was found that one of the source (nwc) files was corrupt, generated an error saying the same, and provided an OK button to acknowledge.  Manual conversion would then complete, and the destination nwd file would save as expected. 

In further troubleshooting, the corrupt nwc file was deleted, the Clarity Navisworks Conversion task was re-ran, and the task successfully completed.

Hopefully, this helps someone out if they run in to the same issue.

(Clarity ver. 2025.1.4)

]]> Pathing Issue Cannot set folder path for move/copy task

]]> Tue, 04 Dec 2018 00:03:09 +0000 https://imaginit.helprace.com/i14-pathing-issue https://imaginit.helprace.com/i14-pathing-issue Brian Zuzik Brian Zuzik Cannot set folder path for move/copy task

]]> Task and Project setup permission issues Ever since the last round of updates I am no longer able to create new projects or modify the post action of any task.

The error I'm getting when trying to create a new project is:

this could be due to the directory not existing or insufficient privileges for the Clarity account: IIS APPPOOL\ClarityWebAppPool

All of the current tasks are completing without errors, however if I try to modify the post action to move the PDF's (for example) to a new location i get the error:

Configuration - Error validating folder:

Even when I just click on an existing project[_cuted_]

]]> Thu, 13 Dec 2018 22:00:04 +0000 https://imaginit.helprace.com/i22-task-and-project-setup-permission-issues https://imaginit.helprace.com/i22-task-and-project-setup-permission-issues Kevin Mulvaney Kevin Mulvaney Ever since the last round of updates I am no longer able to create new projects or modify the post action of any task.

The error I'm getting when trying to create a new project is:

this could be due to the directory not existing or insufficient privileges for the Clarity account: IIS APPPOOL\ClarityWebAppPool

All of the current tasks are completing without errors, however if I try to modify the post action to move the PDF's (for example) to a new location i get the error:

Configuration - Error validating folder:

Even when I just click on an existing project i see the message : Unable to access this project's working directory

This happens if I log in with my account on my workstation, or as the clarity admin on the clarity server.

]]> Clarity dynamo tasks All of our task servers are pointed to our folder that contains our dynamo script, this was working before we upgraded from 2019.0 to 2019.1. Now we don't seem them in the drop-down on the task setup page. Not sure what else to look for.

]]> Fri, 14 Dec 2018 15:40:46 +0000 https://imaginit.helprace.com/i26-clarity-dynamo-tasks https://imaginit.helprace.com/i26-clarity-dynamo-tasks Matt P Matt P All of our task servers are pointed to our folder that contains our dynamo script, this was working before we upgraded from 2019.0 to 2019.1. Now we don't seem them in the drop-down on the task setup page. Not sure what else to look for.

]]> Time Saved info It does not seem like our global time saved stats are going up anymore, I believe they have been at the same value for over a day now.

]]> Tue, 18 Dec 2018 15:42:01 +0000 https://imaginit.helprace.com/i28-time-saved-info https://imaginit.helprace.com/i28-time-saved-info Matt P Matt P It does not seem like our global time saved stats are going up anymore, I believe they have been at the same value for over a day now.

]]>