Hello,

We have a couple of task sequences that refuse to kickoff nightly as scheduled. They include the typical Revit Database Export, Model Metrics, Performance Advisor, then a Navisworks Export with a Post Action to BIM360/ACC. The Task Sequence does not have "Only On Change" checked, so it should be running nightly regardless of updates to the model. Is anyone else having this issue? Our team is starting to lose faith in the product.

Thank you

Can we get an option added to all AutoCAD tasks that will allows up to open the DWGs in read only mode? I know not every AutoCAD command may work with this, but it would be helpful to have for tasks and scripts that will still function in read only files.

When we have a BIM360/ACC project all the project related models are located in the Cloud and one of the models keeps the Standards which periodically should be transferred to other models.

The current Clarity task template allows to select a local/network file only. it is inconvenient and takes time to download the model with Standards and then use it for processing the task.

It would be great if we can use a cloud model as a source of Standards for transferring.

Results are exported as a ZIP file rather than the HTML contained within it; can the ZIP export be optional?

Also, on the Model Metrics page, the Performance Advisor results are always cut-off when attempting to view them. Zooming out in the browser still justifies the results to the right so that when you hover over the metric indicator, the flyout information bubble is off-screen. To note, the webpage expands and you can technically scroll, but you'd have to move your cursor off the metric to scroll (causing the info bubble to disappear along with the scroll bar) or you'd

How can I check config file for cleanup settings related to options in dialog box attached?

Is there any admin-user setting to control Cleanup options (from checkboxes)?

Should it clean up \Users\GBLonSVCClarity\AppData\Local\temp folder as well? - it isn't.

When troubleshooting issues in Clarity, diagnostics tell us where to look to resolve the issues.  The diagnostics come from different places depending on where the issue is occurring.

Diagnostics roll over pretty quickly, the more projects/tasks, the faster they roll over. 

Please send in the diagnostics as close to time the issue occurred, or recreate the issue/rerun the task, then send in the diagnostics.

If you are unable to create a case when sending in diagnostics from the web portal you can email the manually gathered diagnostics to support@rand.com

Task Issues

• If a task runs, but doesn't complete, we need

While in admin Users list view, would be nice to have option to export whole list into XLS or CSV.

Also, with extra column for access level, groups and projects assigned to.

Is there any option to extract database of already assigned users (via clarity web) with information about assigned projects  / groups / permission level?

We sometimes have staff requesting ability to control priority of certain configured tasks. Not so much that it needs to be sent straight to the top of the list, sometimes they even want to delay the start, or push it to very low priority. We can currently do this by duplicating tasks with different priorities - could the priority be made a launchable parameter so user can select their requirement at launch time?

I used to be able to have pyRevit Script actions I could run, but noticed that the tasks are not longer available.  When I go to add task i no longer see pyRevit as an option and I didn't see anything in the help docs about this being removed.

Minor typo... The Page Setup for In Session in Clarity says "Offset from Center."  I believe this should be "Offset from corner as it is in Revit.  Center is a different radio button.

Hello,

Task computers give the message "Device Limit Reached":

It started appearing just today. We allow 8 Revit instances per every of two Task Servers, and the problem didn't appear before.

Is that something new from the Autodesk policy? What would you suggest?

Thank you, Evgeny.

Currently the project home page show the model file size as summary size of the host model together with links.

I think it would be more informative to see the host model size only. Or show both: host and full size?

This is the full error  

And the journal:

RevitLink BIM 360://ON100022 160 Front Street West/01 Architectural/Base Building/160 FSW Base Building_Basement.rvt is not loaded. Status: Unloaded RevitLink BIM 360:// is not loaded. Status: Unloaded -> Found exact size in the printer driver: A0 3311w X 4681h - Portrait orientation PaperSize 'A0' : 33.11 width X 46.81 height will be used for all printed sheets Printing View (1/116): E-000: PROJECT COVER PAGE: 160 Front St - AV Set - 2025-01-21-12-48.pdf Printing View (2/116): AV-0001: AUDIO VISUAL LEGEND, GENERAL NOTES AND DRAWING LIST: 160 Front St - AV Set - 2025-01-21-12-48.pdf Deleting existing

I would like to automate the Interference Check task and have it export the report

I have a task running to sync all the folders and files from ProjectWise to BIM360, and I noticed that files where the file name was modified are being copied over as the previous version. By that I mean the following: Original_File1.dwg               Version " "

*name change*

Newname_File1.dwg           Version  "A"

*update*

Newname_File1.dwg           Version  "B"

Then the sync task runs, it creates 2 files, the Version " " with the old name, and the Version "B" with the updated data. It shouldn't copy the first original file

For example, if all of my projects are using the built-in Gross Area scheme, can I build a report that shows the total gross area for every model or project?

Tasks that failed, I would like to Batch control what happens based on what they are. I would like to Batch re-start all of the Publish tasks. all of the Daily metrics, just batch delete and let them cycle back around for instance.

For Background, I know that when I open a model we can plot a linked model from the pyRevit plot command. But is there a way to automate this function through Clarity? We have the need to refer to another discipline sheets on the hub, and not everyone publishes their sheets like they should.

We need a way to be able to quickly plot links to pdf while NOT opening the other firms model.

On the ACC, I often only have View + Download permissions to other firms models. So, we can't open those links anyways.

While the short preview of running logs is sometimes very useful in the task screen:

There are times when assessing a long queue that it would be very nice to have option to turn off the log previews to condense the list and make it easier to find the info i'm looking for. Would it be possible to toggle on/off the log preview?

For the purpose of high level task health monitoring it would be helpful to be able to set up an Alert or something similar that would send an email containing the task metrics for the last hour, day, etc... similar to the Dashboard page from the Tasks tab.

If I could have Clarity email just me or certain admins a dashboard that shows task health for the last hour, it could help catch systemic issues with the server or task machines earlier, especially if Clarity maintenance is not in my scope of work in a given day or week.