Our company standards dictate that all our ProjectWise service accounts are prefaced with "_" and we have never had an issue with 2023 version of Clarity... However after upgrading to 2024 it appears that this introduces errors within the latest version 2024?

Personally I've never had any issue using the ProjectWise API with these usernames before; however the Clarity software seems to cause significant errors with Connection Client software licensing in this latest version... Can we please get this bug patched instead of just writing a warning and pretending that the problem is within the ProjectWise API?

Thanks, Ed

I've been noticing a bottleneck in the scalability of Clarity as a PDF automation tool. You can increase the number of Revit sessions that can run at one time on your task machines, and you can vary the PDF drivers to allow for each session to run PDFs simultaneously. However, varying the drivers only makes sense if you're ok with not having the PDFs coming from Clarity follow the same standard.

Our use case requires all PDFs to be printed as individual sheets, which requires us to have the naming be consistent and clean. Only the Clarity PDF driver does

Update:  10/1/2024 with preferred method

Error That error means that the file is too large to send back to the host via http so the config file needs to be modified to allow for larger file sizes. Task Error There was an exception running the extensions specified in the config file. ---> Maximum request length exceeded. If you exceed the default maximum file size which is 400000 you will need to fix a config file to accommodate processing larger file sizes, or enable uploading in chunks (preferred method).

Resolution Options

Preferred Method 

On the Task Server

Enable Upload in Chunks

The Revit DBExport task is the most common task used in Clarity.  This will export information that populates tables in the database.  That information will populate for Data Sheets, Reports and various dropdown selection dialogs for other tasks.

There is no physical output for this task.

This document will help you decide what settings you need set, to get the information you need.

Time Saver Note

The Revit Database Export task can be run with worksets closed (NONE) to improve efficiency without compromising the data exported, however if you need svg images for datasheets or reports, worksets will need to

Forbidden Characters

As a rule, all of the symbols below should be avoided, in both file names and folder names to reduce the likelihood of issues in various environments.  An underscore _ as a separator is always acceptable.

The table below shows what and where a symbol not allowed (No) or is allowed (Yes) or not specifically listed as not allowed.

• Don’t add a space at the beginning or end of a file or folder name. 
• Use less than 260 characters in file or folder paths, 245 for Egnyte.

Current Clarity version at this posting:  2024.1.2

2/9/2024

We have a project which still runs in Revit 2018. We have a special agreement with Autodesk to extend our licenses for Revit 2018. We would like to run Clarity task for that project, but it has a limited number of Revit versions to support.

Can you consider some flexibility for supported Revit versions?

Thank you.

Evgeny.

I have been having some issues with task queue saturation recently that I haven't previously. From what I have found it appears that projects with models that haven't been synced by non-clarity users for months or even years are churning out tasks for all models, despite being set to "On Change" for all their tasks. This results in Current Tasks filling up too quick for our Clarity task machines to handle. Left on its own, Clarity ends up with a 2000-3000 task backlog after a day or two. Teams expecting PDFs or DWGs are seeing delays and my planned runtimes

I'd like to request a feature added to the email notification. Please include a clickable file explorer link to the folder path specified in the Move/Copy Post action. This path link will take you to the results faster instead of having to manually look for it. The email notification already has a lot of info but missing this. Thanks

Is there a way (or could there be a way) to add columns to the All Projects table view? I saw a couple of other requests about adding task/task server specific columns, but I'm thinking more along the lines of the built in project properties like Type, Hub, Office, maybe Tags and also custom Project Parameters like if we create a BIM Manager parameter (which we have) it would be great to be able to filter the list of projects by that parameter or by office or filter out our hub to see what projects are hosted on external hubs,

Currently, when Clarity collaborates a model to the cloud, it sets the open option to "Specify" for worksets.  Would be good to have the ability to select "Last Viewed" or other options available in Revit.

Help with migrating from on-prem to cloud, could you support us in this effort? Thank you!

We are storing documents on Google Drive. There is a web trigger that you can apply to ACC but if we could have a trigger that applies to google drive, that would be very beneficial.

I think it would be a good idea to increase the recommended size on your, spec list. Small firms maybe able to get away with 500MB drive, but 1TB is going to be a better long term solution for most firms. We out grew the 500MB drive in less than a year and with rack mounted task server this was a little more complicated that swapping in a new C drive. Its mostly due to the ACC docs folder and the collaboration cache, not the files generated by clarity. 

Allow us to change the default sort option on the projects main page to project number or any of the other sorting options. The current default is by name.

There is now a way in Clarity 2024, to configure an override when there is an error opening the model like the one shown below.

For Clarity 2025 refer to this blog:  https://imaginit.helprace.com/i659-clarity-2025-task-tray-configuration-for-error-overrides 

Error: One or more dimension references are or have become invalid.

This configuration change is done at your own risk and will apply to all models on this task server that have the configuration files modified.

WARNING

This modification will allow us to delete the dimension(s) so we can continue processing the task, this means that those elements will not show up in the model for that task. 

Seems like a bunch of bug fixes and given how buggy it is, we're just hoping it will help a little to be on the same version as our users. It's been out for nearly 2 months now and I imagine you've had some time to test, but if it's more problematic to upgrade than to stay at 16.4, we will wait.

Hello,

We are upgrading our physical local server and need to transfer the Clarity Host on current virtual server on the old physical hardware to the new physical server with the transferred or copied virtual server with the Clarity Host. What is the best way to do this? Would setting up a meeting with Imaginit support be helpful?

Any knowledge would be appreciated.

Thanks,

Windows path length limitations will come into play when the fully qualified file name exceeds 260 characters, or the directory name is greater than 248 characters.

The error will look like this in the AdminWebservice Log

TaskService - UploadFile(): Exception while uploading file System.Web.Services.Protocols.SoapException: Unable to create target folder on server! PathTooLongException ---> System.IO.PathTooLongException: The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters.

There is a configuration change that can be made on the task servers (versions 22.1.11

As of Clarity 2023 we have had the ability to set the task server to perform the post action locally.  This applies to all post actions.  The one thing to be aware of is, depending on the type of post action and where it is processed, the identity can be different.

If you are unable to use the updater tool to automatically download and install the updates due to network restrictions, you can download them and run them manually.

DOWNLOADS

First you will need to download the following into a folder on the machine or on your network… For example C:\Clarity\Updates

Host

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityHost2024.zip

Task Servers

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityTask2024.zip

Updater Files

Download the updater files from the links below and place them in the same folder as the content above.  For this it will just bring up a web page with that text so just right click on the page and save as to