The AdminWebservice logs, with the default settings will roll over at 100kb. If you have a large amount of data you have may roll over too quickly for us to find the information we need for diagnostics.

On the host machine go to the folder below and edit the Log4net.config as follows:

C:\inetpub\wwwroot\CentralWebservices

Change the value as shown below to increase the file size to 1mb.

<maximumFileSize value="1000000" />

You can also increase the quantity if you like.  

 You may get an error when trying to save the file, so Save As and make sure that the Save as Type

When running the model checker module in Clarity I receive the following error. Could not load type 'ADSK.AIT.Common.API.Services.IRevitIniService' from assembly 'AIT.Common.API, Version=9.1.8503.0, Culture=neutral, PublicKeyToken=null'. Developer Info: at Cohort.RevitTaskPlugins.ModelChecker.Execute(Task t) at CohortRevitTaskServer.Controller.runOneTask(String artifactPath, String projectArtifactPath, Document& doc, OpenModelOption openModelOptions, String loadErrors, KeyValuePair`2 oneTaskToProcessor, TaskWrapper parentTask, SecurityManifest security)

What could be causing this?

It would be very helpful to have an option to select only top folder without sub-folders for model upgrader task.

Prior to running a Revit Database Export, there is no defined data for the parameters.  Once the first model is run, it sets those values, so all other models with the same parameter name, must have the same types of data set in the parameter or you will get errors.

What that means is, if I look at the first example below BoxSize is expecting an integer, but in the model that it is running on now, it is formatted as a text parameter.  The data type must be the same in all models.

Error Examples

• An error occurred during export

Project is unable to "Migrate Models" to a new hub. Was working at one point and now cant find the "folder" or "Project" in the clarity project.

However, If I create a new project from scratch, it CAN see the clients hub and its files. However, when attempting the "Migrate" model task again, it comes up with "no folder" error.

Error (BIM360ForgeError)

The RandRevit database is where all the information for projects, tasks and more is housed, so having a current backup on hand is always a good idea.

Setting an Automated Backup in Settings

There is a configuration for this in Settings on the General tab to Backup the System Database.

The system will attempt, once per week, to make a backup of the RandRevit centralized database to the Backups folder defined in settings.

Manually Backing up the Database

Connecting to the database

RDP into the machine where the SQL Database is installed, if you are using the SQL database installed with Clarity it will

When clicking the "external reporting link" under project home i receive the following error. This greys out the entire screen and forces us to close and re-log in. 

An has error occurred in Clarity. Further information may be available in the server log files.

Clarity Support: Phone: +1 (888) 528-4765 (US) Email: support@rand.com

Is there a setting that needs to be changed or updated to allow for external reporting? 

Has there been any discussion around giving Clarity the ability to upload files to Cupix, specifically NWD files?

In the new task target menu can we get a search bar to filter down the list of available models. On large projects it can be hard to sort through all them.

For the sake of tracking the historic "health" in terms of Completion vs Error count or percentage, it would be great if this info could somehow be visualized within a Clarity project for each specific setup task.

I could see it being helpful within the setup page of the task itself to see a count of how many times that task has completed or errored out.

Separately, it would be cool also to have options for visualizing (pie chart, bar chart, etc...) which tasks in the project overall are succeeding or failing (maybe more important to see which one is

The Clarity Task Utility does not accurately retrieve/report on Task Sequence tasks. Seems it will show subtasks that are claimed but not in progress. It also doesn't include the Task sequence task itself. Can this be updated/fixed?

Does anyone know if a Clarity task can be set to reach into ACC to consume a model from the Design Collaboration module?

It would be great if the Task Servers tab showed whether the Desktop Connector is running, signed in, or has no project selected. More often than not I find that the DC rebooted and has the pending dialog to select projects. This go unnoticed until someone logs into the task machine or notices B360 tasks not completing. The DC looks to be crashing or rebooting exponentially more on the task machines than for regular users.

Thanks.

It'd be awesome to run the Unified Sync command when/if Teams gets updated instead of just at a specific time.  We keep having timing issues with outside clients where they will upload documents at different times of the day and we end up missing things.

Hello, the check box "Show "Only On Change" tasks" in the task timeline overview, doesn't work. When unchecked, I still see "Only on change" tasks in the overview list. I can't refresh the page because it will re-check the option by default, so I am stuck in a loop. If I uncheck and recheck, it will compress the entire list into one single line of incomprehensible text.

Thanks,

Provide a place in the web interface for us to upload dll's for custom clarity tasks which are then distributed to task servers as required. Copying the files over to each individual task sever is a very tedious process which, when debugging, can add hours to custom task creation and testing.

Possible functionality could also include:

• A setting for WHEN this custom task should be "released" - so it can be scheduled at a time the task servers are likely to be idle
• Locking this function down to "super admin" users to avoid errors
• Task name override 
• Task category override

It would be of huge benefit to us to have the Error message from children tasks populate through to the parent task sequence. This would help us tremendously when reviewing the logs after a very large run (approx. 2900 task sequences). At the moment we need to open each failed task sequence to review the error message or use SQL & Power BI to review a process than can take hours 

Hi Guys, I'm wondering if the team is considering to expand on the common task target settings, to allow the target selection to be filterable like in the existing target selection task setup:

Thanks!

It may be necessary to increase the amount of time we wait before trying to send files to post action.  The default wait time is 30 seconds.

Increasing the wait time may be needed if you are seeing errors like this on tasks during post action:

The process cannot access the file because it is being used by another process: UNKNOWN APPLICATION (NONE FOUND)"

To make this configuration change we will need to add a line to the ClarityRevitTaskServer.dll.config file located in the following folder:

C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit

Process

• Log onto the task server as the

This token likes to expire on Clarity Cloud. Apparently this does not occur on Clarity On-Prem. There is currently no way for us to know that it has expired. Our rep from ImaginIT sends me an email and tells me to go reauthenticate.

Proposed Solution: Send email to Company Administrator to go reauthenticate when this expires.