We would like the ability to set how often the projects scan for new files. Ideally this could even be configured on a 'Per project basis'.

Usually the 30-60 min would not be a concern but we have a few projects with sequenced tasks that generate new files. Those files get picked up and modifed by a new task set to operate immeditely with sync to central (i.e. as soon as it arrives in project). This works, but we have to wait the 30 minutes or manually re-scan the project to do next step.

We are seeing some major issues where Clarity is telling us it cannot access the models in a project. Tasks will run successfully one day and then fail the next. Or a particular task will run on one model and not another in the same project.

These are the steps we've found that will fix the problem sometimes:

1. remove file filters at the project level
2. remove Clarity from BIM360 project and re-add with Admin permissions
3. request rescan after adding Clarity as Admin

IF we have a successful task run after this, we can sometimes add the file filters back into the

How does Clarity manage tasks when they are stacked on top of each other in the Task Timeline?

While exporting the Clarity rand database using SQL server connection, we ran into the following issues and would appreciate your support with resolving.

1. Clarity index data base is empty
2. The Modeltime query table is only available for some users, we need that to be available for all the users working on the models. 
3. There are some query tables that are empty. E.g. (Diagnostic chart, User group, User group project, User group Revit user)
4. Only some users are visible in user query tables. 
5. Model Size is negative and unreal number is query tables.
6. We need to produce a 'matrics over time'

If you changed the password to the account you use to run your Clarity services, this will stop Clarity from functioning properly until the password is updated in all locations it is used.

Host

On the Host this identity is generally used for the following:

IIS

• ClarityReportingAppPool
• ClarityWebAppPool
• ClarityWebServicesAppPool

To Update

• Right Click and select Advanced Settings
• Select Identity, then the ...
•       
• Select Set
•      
• Enter the Domain\Username, then password and confirm.
• Start the Application Pool
• Repeat for the other two.

Services

• Monitoring Service
• Clarity AD Sync Service

To update

• Right click and select Properties

Tasks List Filter: I noticed when I type a word in the filter name list (for example PDF) and pick enter. The filter list does not show on the dash board. I need to pick one of the tasks and this is the only task that shows. How can I get the filter list to shown all named tasks with the word PDF when I pick enter?  Could you add this to a future version? I am using Chrome as my browser.

In order to be able to ignore tasks from inactive projects on the global Setup Tasks page, could you add add a filter fopr this?

As a coordinator or platform admin, it would be great to be able to pick a task server when sending off a task. We regularly need to test new tasks on multiple projects and it doesn't always make sense to constrian the entire project to a specific task server.

On the Task Servers page, it would be helpful to have task servers report their available (free) RAM and disk space when they check in.

Issue

Projects are showing as Stale in Clarity

Cause/Things to Check

• Autodesk Health
  • Were there Autodesk outages that may have affected things?
    • https://health.autodesk.com/

• In Clarity

  • Is the Clarity Monitoring Service still running?
    • Stop/Start the service to rescan everything
      • Server tab, Central Host
  • Is the Oauth for that project still valid?
    • Server tab, Settings, Oauth
    • Select Check to see what Hubs/Projects you can see with that Oauth 
      • https://imaginit.helprace.com/i484-clarity-how-to-reset-the-360-oauth-credentials
  • Edit the project and go to the Project Type tab, Edit and re-select the Oauth for the project to reset it.
    • Reset the Sub Folder.
      • It should at least be set to Project

We recommend that the task servers be at least comparable to workstations used in production, if not stronger, especially if you are planning on running multiple sessions of Revit and or multiple logins. 

When referring to the Revit System Requirements I recommend that you go with the performance requirements.  If you choose to use virtualization be aware that graphic intense tasks will not perform as well without a physical graphics card.

System Requirements

Please refer to the link below for specific information.

Revit System Requirements

Operating Systems:  Windows 10 or 11

Supported Versions of Revit

Revit 2019-2023

Software Licensing

Any

The Navisworks conversion and Autocad tasks are run as a Clarity Windows Task Server task.

The following must be done on each task server that will be running the tasks.

Start by logging onto the task server as the designated Clarity account.

Clarity Task Automation Service Configuration

In the Clarity task tray, you must set it to use the Clarity Windows Task server.

On the Configuration tab, Edit the Server

Expand Windows and make sure that the tasks you want to process are selected.  Ok out of dialogs.

Services

Set the logged-on Clarity Windows user account as the Log

I am trying to create project dashboards of the revit rooms and areas in power bi. I would like to setup the data set to automatically schedule a refresh of the data as Clarity updates the data once a week. I do not want to go into each projects dashboard in power bi desktop to refresh.

Power bi is asking to edit the credentials and I am unsure how best to input this information so that Microsoft can view the data and refresh.

Thanks,

Clarity 2023.1 has been released!

You can see what's new in this webinar:

https://resources.imaginit.com/building/whats-new-in-clarity-2023-1

For the documentation showing what's new, check out:

https://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2023.1/index.htm#t=Releases%2FCurrent%20Release.htm

On December 1, the designated technical contact within your company should have received via email the download link to install the new version of each software.

If you've got questions, please contact the IMAGINiT Support Center at support (at) rand.com.

Thanks!

It would be extremely beneficial if Clarity could create, share, and consume packages through Design Collaboration on BIM360. 

I don't see a way to "Accept Design Options" when publishing models. Am I missing this or can we add it in a future release?

• Open the Clarity task tray, select the Server and Edit
• On the Host Info tab, note the identity set on the configuration tab for the server.
• OK out of the task tray
• Exit the Clarity task tray
• Go to Services and note the identity assigned to the Clarity Windows task server
• Stop the Clarity Windows Task Server service
• Uninstall Clarity Task Server Installation from the control panel
• Browse to the following folder and move the IMAGINiT.lic file to the desktop so you don't have to relicense the software if you are reinstalling the same version.
  • C:\Program Files\IMAGINiT Technologies\Clarity Task Server

If you are unable to use the updater tool to automatically download and install the updates due to network restrictions, you can download them and run them manually.

DOWNLOADS

First you will need to download and extract the following into a folder on the machine or on your network… For example C:\Clarity\Updates

Host

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityHost2023.zip

Task Servers

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityTask2023.zip

Updater Files

Download the updater files from the links below and place them in the same folder as the extracted content above.  For this it will just bring up a web page with that text so just right click on the page and

Oauth Credentials

360 projects that are in Clarity require that the 360 Oauth identity be Valid so that we can see the Project and files.

This identity must be a member of each project you want to add to Clarity and also be assigned to the document management team.

Symptoms of an invalid Oauth

• Can’t add new 360 projects because they don’t show up on the list of available projects for the hub
• 360 Post actions will not work
• Projects are showing as stale
• Files not showing on the project home page or as task targets

Reauthenticating the Oauth

• Log

For the silent install please refer to this article:  https://imaginit.helprace.com/i285-clarity-client-for-revit-silent-install-options - Alternatively, if your deployment system would prefer to work with MSIs, it's possible just by running the executable to retrieve the underlying MSI from the %TEMP% folder, and copy it elsewhere for usage. Other Configuration:

The other configuration cannot be dealt with in scripts, you will have to push config files out to people. The following are the relevant configuration files:

This has relevant info about what information to send in (unauthenticated), plus the "DefaultServerForMetrics" indicates what server it should be sent to when not authenticated. This also includes the