360 Stale Project Things To Check

Issue

Projects are showing as Stale in Clarity

Cause/Things to Check

• Autodesk Health
  • Were there Autodesk outages that may have affected things?
    • https://health.autodesk.com/

• In Clarity

  • Is the Clarity Monitoring Service still running?
    • Stop/Start the service to rescan everything
      • Server tab, Central Host
        • 
  • Is the Oauth for that project still valid?
    • Server tab, Settings, Oauth
    • Select Check to see what Hubs/Projects you can see with that Oauth 
      • https://imaginit.helprace.com/i484-clarity-how-to-reset-the-360-oauth-credentials
  • Edit the project and go to the Project Type tab, Edit and re-select the Oauth for the project to reset it.
    • Reset the Sub Folder.
      • It should at least be set to Project Files\
  • Create a new project pointed to that same 360 project, do you see the models on the project home page?

  In 360

  • Is that account active in the project in 360?
  • Is the Oauth identity still assigned to the project?
  • Is that identity also part of the document management team? 
  • Is the project still active in 360?
    • If the project has been archived in 360 it will show as stale regardless of the Oauth and Monitoring status.
  • Is the Clarity App still Active?
    • 

Diagnostics

Please stop/start the Clarity Monitoring service then wait about 10 minutes and send all of the logs

Server tab, Logs

Or from this folder on the host.
Host
C:\ProgramData\IMAGINiT Technologies\Clarity\Logs