Clarity Service Account Password Changed – What to Update

If you changed the password to the account you use to run your Clarity services, this will stop Clarity from functioning properly until the password is updated in all locations it is used.

Host

On the Host this identity is generally used for the following:

IIS

  • ClarityReportingAppPool
  • ClarityWebAppPool
  • ClarityWebServicesAppPool

To Update

  • Right Click and select Advanced Settings
  • Select Identity, then the ...
  • image-1729078671895.png      
  • Select Set
  • image-1729078747776.png     
  • Enter the Domain\Username, then password and confirm.
  • image-1729078802677.png
  • Start the Application Pool
  • Repeat for the other two.

Services

  • Monitoring Service
  • Clarity AD Sync Service

To update

  • Right click and select Properties and on the Log On tab, update the information and Apply
  • image-1729078472304.png
  • Start the Service.
  • Repeat for other Clarity Services

Task Servers

Clarity Web Login Credentials

Clarity Windows Task Server Service

  • The update process is the same as shown above for Services on the host.

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