How to Update the Clarity Host General Updates are patches to the current version you have installed. For example 24.1.5 You can see if an update is available from the Server tab, Central Host to the right of the Update Version value. Update Process Log onto the Host server as the Clarity service account (application pool identity) In Services, Stop the Clarity services Right click on the desktop icon Update Clarity Host, Run as Administrator The updater dialog will come up to determine if the update is needed, if so it will start downloading the files needed to update. When the update completes, it will indicate if it succeeded or failed. If it succeeds, close the dialog box. Verify that the Clarity Services are running Failed If it fails, note the log file location and send that file to support@rand.com so we can determine what the issue is. Close the dialog box. Sherry Pittman Posted · Updated Follow Was this article helpful? Yes No 0 out of 0 found this helpful