If you are trying to update the software and are running into the following error message

Could not load file or assembly Ionic.zip, you will need to copy the file from another location to resolve the issue.

Resolution

Log onto the host as the Application Pool identity

Through File Explorer, browse to: C:\Program Files\IMAGINiT Technologies\Clarity Monitoring Service

Copy the "Ionic.Zip.dll" file to a network location that you can access from the task server. Copy that dll into the following folder on your task server: 

C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit Make sure it isn't blocked by right clicking and

Upgrading Clarity to a new version of the software requires running the Setup.exe.  While it is not as simple as running the Updater from the desktop, it is not overly complex.

There are video links below on the install process as well as blog links.  If you would like assistance with the install, please contact your sales representative to get some Design Assist hours (perhaps 2 hours) for a typical installation.

IMPORTANT NOTE

It is recommended that you have a current backup of the RandRevit database.

If Backup System Database is set to True in the General System Settings, you should

The ClarityClient2021ClientRevit.exe is built with InstallShield, which supports most MSI-style options, including passing them thru to the MSI.

See this link for install options for the Clarity Client installer: 

https://docs.revenera.com/installshield21helplib/helplibrary/IHelpSetup_EXECmdLine.htm

General

The task server update is a patch to the existing version of the Clarity Task Server software.  Example 24.1.13

Always log onto the task server as the designated Clarity account.  For most that is the service account set up for Clarity, however, if you have switched to Autodesk SSO, you will sign in with those credentials.

Process

Exit the Clarity Task Tray

Open Services

Stop the Clarity Windows Task Server service

Running the Updater

Right click on the Update Clarity Task Server for Revit and Run as Administrator

If a Windows permission dialog comes up select Yes to allow.

General

Updates are patches to the current version you have installed.  For example 24.1.5

You can see if an update is available from the Server tab, Central Host to the right of the Update Version value.

Update Process

Log onto the Host server as the Clarity service account (application pool identity)

Right click on the desktop icon Update Clarity Host, Run as Administrator

The updater dialog will come up to determine if the update is needed, if so it will start downloading the files needed to update.

When the update completes, it will indicate if it succeeded or failed.

If

If you are unable to use the updater tool to automatically download and install the updates due to network restrictions, you can download them and run them manually.

DOWNLOADS

First you will need to download the following into a folder on the machine or on your network… For example C:\Clarity\Updates

Host

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityHost2024.zip

Task Servers

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityTask2024.zip

Updater Files

Download the updater files from the links below and place them in the same folder as the content above.  For this it will just bring up a web page with that text so just right click on the page and save as to

Please be aware:  If you have Clarity with Revit Server, the Clarity Host install will need to be done off hours when no one is accessing the models.  If you have Clarity with just file based and or 360 projects, then you can do the install at any time.

While the upgrade is not as easy as our “patching” updates, it’s not too hard. These are “setup.exe” installations, and if you follow the instructions below, you are unlikely to run into any issues.

If you don't feel comfortable doing the upgrade yourself and would like to have us assist you

Please make sure you have your Authorization code prior to starting the upgrade. 

ANNUAL LICENSES

If you have annual licenses let us know the activation count needs to be reset.  Please provide your current authcode which can be found in the IMAGINiT.lic file on the task server in this folder:  C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit\License

Email us that information at Support@rand.com

INSTALL PROCESS

1. On the task servers log in as the designated Clarity account.
2. Make sure the new version of Revit is already installed, including addins needed for tasks.
   1. Revit 2023-24 only supported OS is Windows 10 or

If you are unable to use the updater tool to automatically download and install the updates due to network restrictions, you can download them and run them manually.

DOWNLOADS

First you will need to download and extract the following into a folder on the machine or on your network… For example C:\Clarity\Updates

Host

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityHost2023.zip

Task Servers

• http://s3.amazonaws.com/IMAGINiTSoftware/Updates/ClarityTask2023.zip

Updater Files

Download the updater files from the links below and place them in the same folder as the extracted content above.  For this it will just bring up a web page with that text so just right click on the page and