Common Problems

  • 1
    Acknowledged

    Launchable Parameters not Captured when Re-Run a Task is selected.

    Dan Warren · 0 · Posted

    Was helping a team troubleshoot a task set up when I noticed this. I reran a task they had set up like so. The "View/Sheet Set"  Parameter is a Launchable Parameter:

    The Resulting Task did not capture the Launchable Parameter:

  • 1

    Model checker - fails to save excel file.

    Benjamin Regnier · 2 · Last reply by Benjamin Regnier

    I'm running Model Checker on a BIM360 session for about 30 models. Maybe 1/5 of the time it closes the task with the error "Unexpected Error: InvalidOperationException: Error saving file [PATH].xlsx". This happens on different models every time, the path location is on our server. I've tried breaking the task up into smaller model groups (4-5 models at a time) but still get the error. This also happens occasionally with html files, I'm exporting both.

  • 1
    Solved

    Print Collation Problem

    Nathan Stolarz · 2 · Last reply by Matt Mason

    Upgraded to 2022 version and now all existing PDF Tasks do not Collate correctly.  Print Collation: Clarity Print: "Sheet Number" is selected and the sheet order outputs all jumbled.

  • 1
    In Progress

    "Error On Missing Links" not working in PDF task

    Alan Strominger · 0 · Posted

    1600 sheet project, at last minute we noticed link missing on prints.  This resulted in panic and having to print manually and issue late to the client.  Management is not happy with Clarity now.

    When I open one of the Revit files on task server I get the missing link error but the tasks still ran even though the "Error On Missing Links" is on.

    At some time the missing link must have become corrupt on some, or all, of the task servers although we did not notice on production computers.

  • 1

    # of views is wrong

    Marzena · 0 · Posted

    Hello, I would like to know what are the rules for measuring '# of Views' an '# of Views not on Sheets'. The number showed by Clarity is much bigger than what I can find in Revit after summing up all views, schedules and legends together. Any ideas? Thanks

  • 1

    Administrator User Disabled

    Nick Bower · 10 · Last reply by Nick Bower

    We keep seeing that our Clarity Administrator User keeps becoming disabled.  When this happens Clarity no longer runs any tasks.

    We were going to upgrade to the newest version to see if that resolved the issue, but saw the email about the issue with 2022.1 and did not.  We are still a bit behind either way.  Below is our Server Version.

    The Task Servers are on Build 2022.0.10.0   

    Any help would be greatly appreciated.  Thanks

  • 1

    Task Queue Not Reflecting Active Tasks

    Holden Fleck · 2 · Last reply by Matt Mason

    Our Clarity environment has been running into what seems to be a task saturation issue lately, meaning we have too many tasks in the queue each day for our task machines to complete before they time out in a "New" status. Around 70% of our tasks each day are timing out at this point.

    I would expect this if I had suddenly added a heavy load of projects at some point, but I have not. This issue of tasks not being run on time just popped up around the time where we updated from Clarity 2022 to 2022.1.

    During troubleshooting

  • 1

    Input Nodes as User Interface for Clarity

    Sachin Menon · 2 · Last reply by Matt Mason

    Hi,

    i would like to know if the Input Nodes in dynamo( prefixed with "Input") as per the PDF./help document is more sort of indicator that these nodes are input for users understanding or can they be used as a user interface on clarity server, so that when the task is created & executed, the server will provide with the UI option to specify the values or data set as per the input nodes defined in dynamo script.

    for example in the image attached, either the excel file path can be a UI option or if its a file path

  • 1
    Acknowledged

    The All Template Tasks List is not alphabetized like the Assigned Template Tasks List

    Dan Warren · 1 · Last reply by Matt Mason

    The task list is not alphabetized like the Assign Template Tasks list when starting up a new project. Can this be updated?

  • 1

    Server is invald

    Bruce Gunderson · 4 · Last reply by Bruce Gunderson

    Hello,

    Tasks are no longer running. Server is saying that it is invalid. I'm not sure how to fix this. Please see attachments. Please let me know if I need to add further log files.

    Thanks,

    Bruce

  • 1

    New Autodesk Privacy Pop-up

    Dan Warren · 2 · Last reply by Dan Warren

    Woke up to every one of my tasks yesterday having timed out.... yay! But instead of the models freezing when opening from BIM 360, I found this lovely new pop-up from Autodesk. Just so you know, Autodesk cares about your privacy.

  • 1

    Navisworks Conversion Not Saving Task in "Setup Task"

    Dylan Blake · 1 · Last reply by Matt Mason

    I am trying to run the Navisworks conversion task but only on a specific server. When I pick that server and save the task, it doesn't get saved with all the other tasks.

    Have done an "Update and Run" and the task will run but not be saved, also it will be in the Completed Task queue.

    Whenever I pick "Project" for the scope instead of "Server" it will save the task with the others.

  • 1

    Windows Task Server disappeared. Need help!

    Bruce Gunderson · 2 · Last reply by Matt Mason

    Hello,

    Our Windows Task Server has disappeared! Please help to re-establish or register.

    Thanks,

    Bruce

  • 1

    Why does the BIM360/C4R Publish Task not run when scheduled when there are changes?

    Bruce Gunderson · 0 · Posted

    Hello,

    We have several BIM360/C4R scheduled tasks that are not running even when we can see an Update is Available. It is hit and miss as to when these seem to run. We get no errors or completed info either. Not sure what we need to do on our end to facility this task. The publish needs to happen daily and it is not. Team is losing confidence in the product.

    Thanks,

    Bruce

  • 1

    update file path permissions

    Bruce Gunderson · 0 · Posted

    Hello,

    I have an issue where the Task machine has been given rights to a specific file path on our server, but Clarity does not see it or thinks it has permissions to this path. This path was secure, and Clarity did not have permission to this path till recently. The Clarity Task machine does have access now and can navigate to the UNM path. When creating a File based project Clarity when browsing to this path Clarity errors and says it cannot access the path.  How do I update Clarity to read this new granted access path?

    Thanks,

    Bruce

  • 1

    Model Checker - Can't make it work

    Gabriel Langlois · 2 · Last reply by Matt Mason

    Hello,

    I have try to make the Revit Model Checker work in clarity but I always receive this error:

    "Debug Information:

    Method not found: 'Void ADSK.BIT.ModelChecker.API.Services.Implementation.CheckSetService..ctor()'. Developer Info:    at Cohort.RevitTaskPlugins.ModelChecker.Execute(Task t)   at CohortRevitTaskServer.Controller.runOneTask(String artifactPath, Document& doc, OpenModelOption openModelOptions, String loadErrors, KeyValuePair`2 oneTaskToProcessor, TaskWrapper parentTask, SecurityManifest security)"

    I tried using default Checkset insite my Revit Model or giving an url with an xml file. Both gave me the same error.

    My output is in the same folder of the Revit Model. Also, we have installed the BIM Interoperability addin to the server last friday.

    I tried with and Excel file output

  • 1
    Solved

    Navisworks conversion error target forder

    Claude Godin · 1 · Last reply by Claude Godin

    Hello, 

    I try to create task Navisworks Conversion, and try several syntax for output folder without succes.  What the syntax of Input Folder and Output Folder into the task ?

    Thank you

  • 1

    Autocad Plant 3D to Navisworks - which version 2019-2020-2021-2022 to start

    Claude Godin · 0 · Posted

    Hello,

    J'ai deux problèmes par rapport à la conversion de fichier AutoCAD plant 3D vers Navisworks.

    1- The first problem, even if in the task I select the Plant 3D product, it starts Autocad with the last configuration that was run on the server, for example if on the server I start AutoCAD Civil 3D, it will take this one for run my task. How do we get them to take the right products without having to start it manually on the server?

    2- My second question, on the server we have all the versions of the Autocad products, i.e.

  • 1

    FullDate Keyword Not Working as Expected

    Dan Warren · 1 · Last reply by Matt Mason

    I have a user that is trying to create a Folder with the [FullDate] keyword in the path during a post task action. This is the path in the task:

    This is the resulting path created. We have tried [FullDate] and [Full Date].

    We can fix this by using the [Custom(yyyy_MM__dd)] keyword but I thought you should know the [fulldate] keyword doesn't appear to be working as expected.

  • 1

    TaskCommandTester null reference error

    John Dutz · 3 · Last reply by Matt Mason

    Minor issue with an easy workaround, but TaskCommandTester.Command.Execute should check if commandData.Application.ActiveUIDocument is null and provide a more meaningful error message rather than "a NullReferenceException occurred".