We're having another issue where PDFs are being generated from random projects.  In this case, RCHD Replacement Hospital is generating PDFs that have content from another project, Komono.  I am attaching 2 .zip files, one with PDFs having the wrong content and another with what they should look like.

I have raised a number of issues on here and using the Send to IMAGINiT button in Clarity over the past month or so, but so far have had no feedback or even acknowledgement.

How do I escalate these issues?

This help link is broken. Thanks.

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2020/index.htm#t=TaskReference%2FView_Expressions.htm%3Frhhlterm%3Dview%2520expression%26rhsyns%3D%2520

We are getting a message on all of our cloud projects stating that the project has not be synchronized since 8/12 and may be stale.  This seems to be true for all of our cloud projects and the date seems to be fairly consistent.  We have the latest updates for the Task and Host Servers.

Love the ability to sort by project number.  Thanks for implementing that.  We are having a problem editing the names of our existing projects now.  We used to put the project number in the name so we could effectively sort.  Since we don't have to do that now i would like to remove the project number from the front end of the project name.  Is there a cache file somewhere we need to purge or refresh or something to get these project names edited?  

Here is a screenshot of what the project name looks like now....

And then the message

I am having problems with a BIM 360 project, it won't read live files only shared and published models. I have tested with a new project and it reads live files OK. 

We are having an issue with the DWG task in Clarity 2020.  The project is a 2018 Revit Project (A360/C4R).

The task is using a Sheet Set with 3 views to be exported to DWG, then moved to a folder on our server.  When we set the Export Individually option to Yes and then utilize the flexible naming options, we get a single DWG that is very oddly named.  Attached are some screenshots of what we are seeing.  

As soon as we set the Export Individually option back to No and change the DWG Filename to something standard (i.e. [Document].dwg)

Matt, our Task Server’s Total Time Saved counter has been frozen at 163 hours for close to a month now, how can we get it going again.

We have several tasks setup for Navisworks nwc exports on schedule, with a 'move' post-action to a UNC path) on each. 

We're trying to troubleshoot with our IT dept two scheduled tasks that are showing complete, but not all of the exported nwc files are moving over.  No errors shown.  The files just don't show up.  The funny part is, when I manually run these two tasks, they execute without any failures. 

Part of our troubleshooting is to change the scheduled times for these two tasks, in case there is another activity on the server(s) that is blocking the move

My Data Sheet Room Template gets deleted.

Is there any reason for that?

The name changes to "Room.5f5b4373-1f11-4589-a688-d425de7fb06e" and the content disappear.

Clarity 2019.1 Cannot send more that about 4 logs from host server Diagnostics page.

If I add about 10 logs the dialog reports there was an error sending the logs.

We're seeing errors on our ModelMetrics tasks that don't make sense to us (see attached image).  I'll be sending several task logs shortly.

Hi

When applying filter in reports and report results contains 2-3 results, the filter window cannot be resized. Its sometimes difficult to apply new filters. Not sure if this can be improved to allow filter window to be re-sized. Current workaround is to set it to All and then apply new filter.

Thanks

I am still getting the SaveAs PDF dialog on task processors from time to time.

This causes that that processor to stop running tasks.

The Task Tray app should watch for this and close it and report the issue to the host.