I have a project where the Project dashboard is reporting the file size to be 133.66MB, but Model Metrics is showing a number "653029376." 

The project only has one Revit file, so I don't think the second number is some sort of aggregate. Why does the Dashboard and Model Metrics show different numbers for file size?

Hello There!

I set up an AutoCAD eTransmit task in one of our projects to see if I could get Clarity to make clean copies of a CAD file into a shared FTP folder to go out to consultants.

The task setup was straightforward enough, but after I ran it it is just sitting in the queue not being grabbed. I realized that maybe I needed to go into the Clarity task tray settings on one of the task machines and enable AutoCAD tasks to run, but the option isn't where I expected it to be.

What am I missing

Would like to be able to follow up with the prj creator and look at the task last run time, on all projects.

1600 sheet project, at last minute we noticed link missing on prints.  This resulted in panic and having to print manually and issue late to the client.  Management is not happy with Clarity now.

When I open one of the Revit files on task server I get the missing link error but the tasks still ran even though the "Error On Missing Links" is on.

At some time the missing link must have become corrupt on some, or all, of the task servers although we did not notice on production computers.

Upgraded to 2022 version and now all existing PDF Tasks do not Collate correctly.  Print Collation: Clarity Print: "Sheet Number" is selected and the sheet order outputs all jumbled.

Is there a way to view how long each task takes to run?

I'm sure it's right in front of my face somewhere, but I'm trying to determine just how long it takes for each task to initiate, open the Revit model, perform the operation, perform the post-action, and then close the model.  I can see in the task list, the time stamp for when each task is completed.  I could do some excel magic if I knew when each task initiated, but that info is not shown.  Only the date is shown.  Am I looking at the wrong tool

Currently, only Clarity Print collation of single pdfs allows for use of the sort parameter.  However, only the Revit Print Collation allows for pdfs.  We would like a pdf that has hyperlinks, but is generated with the sheets in the proper order.

Until that is fixed, the description for "Sheet Order Parameter" setting both in the help documents and in the task settings should clarify that the setting will be ignored if Revit print collation is used.

I'm running Model Checker on a BIM360 session for about 30 models. Maybe 1/5 of the time it closes the task with the error "Unexpected Error: InvalidOperationException: Error saving file [PATH].xlsx". This happens on different models every time, the path location is on our server. I've tried breaking the task up into smaller model groups (4-5 models at a time) but still get the error. This also happens occasionally with html files, I'm exporting both.

Was helping a team troubleshoot a task set up when I noticed this. I reran a task they had set up like so. The "View/Sheet Set"  Parameter is a Launchable Parameter:

The Resulting Task did not capture the Launchable Parameter:

When using the External Reporting Link, The Rooms table has LevelID, but it is always NULL. Could this be fixed, and/or could the room table also export the Level Name? I have no way of filtering a list of rooms by level in Power BI without manually exporting the standard Room report, which DOES have both these values and then linking them together. This is an extra manual step that could easily be messed up.

I want to lead with how much I appreciate the work and development your team does to make and keep Clarity a meaningful and valuable product. Today is the second time I've run into this issue. All of my task servers lost their oAuth at midnight today and now none of our tasks can be completed.

In addition to losing the oAuth on the Task servers, Autodesk has kindly locked my account so I currently cannot reset my password or log in.

So, not only is my clarity service completely dysfunctional now, I also cannot access my Autodesk assets and

So i'm trying to set up routine exports from our design models to a GCs glue hub. Ideally, I'd like to export several views with .GLUE appended to them and push that to the GCs glue project. I don't have glue set up on my account so I cannot host the GCs workflow on my account?

I'm sure I could set up the task to export views with *.GLUE in the name to select which elements are being exported but how do i control which glue account/project the files are pushed to?

We have all our design models set up

My Autodesk Account has been locked due to too many authorization access attempts. I checked all the task servers yesterday and ensured they were fully authenticated. Somehow, the authentication was invalided and the autopasswork programmed into my task servers has failed.

I cannot get the task servers to stop attempting to login long enough to let the 30 minute refresh happen. So i have a log jam of tasks waiting to complete, support tickets coming in Left and Right, and I cannot get the task servers to stop running long enough to fix this issue. I pause the task servers

It appears the the Backup Project task opens models in order to process them. However, we need to be able to open those models with all worksets closed, for performance. 

We have some site models that take more than 3-4 hours to open if all worksets are open, which is what Clarity is doing. The task often fails.

Please allow us to configure the task to close all worksets in the models.

I have a project (task: nwc export, post action-move files) that processes files in a given working directory and its subfolders.  It's filtering to Revit file names that start with a specific text string.  I'd like to process the same working directory and its subfolders to get files that start with a different text string, export nwc files, and then move them to a different folder than the one above.  I was told a few years ago that I couldn't create multiple projects on a given folder.  Is that still, or even, was that ever true? 

I'm pretty sure I

The newly upgraded file is forced to Specify... (select worksets) when opening the Project.  The only way to fix this is to resave the file as a new central and change the option.  This does not happen during a manual upgrade of the file. 

Another issue is the disassociation of the keynote txt file regardless of UNC pathing.  This does not happen during a manual upgrade of the file.

Other linked files get pathed to what I believe is the C:Drive on the Clarity (local) server and require repathing to the correct location when finished.  They were UNC pathed prior

It’s seems a task is not longer launchable when you disable the schedule and I wonder if it is what’s expected. I set the “Enabled” option to No for a task that won’t need to be automated for a few weeks, but users still wanted to be able to run it manually from the project page. I just found out that even though the “Launchable” option is set to Yes, if the “Enabled” option is not, the task won’t appear in the quick launch menu. It seems to me it shouldn’t be doing that since the lightbulb help suggests it’s

Just a thought. Could we add "Priority" for the tasks in the task column list?

This would make it easier to troubleshoot prioritization with task setup.

We have designers/engineers/contractors producing coordination models in BIM360 Glue. We would like to be able to automatically download the file from there and save it into ProjectWise, where more internal staff have access to review the model.

I received the attached email saying that a task had an error, but when I review the task, it appears to have completed.

What am I missing?