Top Topics

  • 1
    Solved

    External Reporting Link - LevelID

    Brian · 2 · Last reply by Brian

    When using the External Reporting Link, The Rooms table has LevelID, but it is always NULL. Could this be fixed, and/or could the room table also export the Level Name? I have no way of filtering a list of rooms by level in Power BI without manually exporting the standard Room report, which DOES have both these values and then linking them together. This is an extra manual step that could easily be messed up.

  • 1

    More oAuth Woes

    Dan Warren · 2 · Last reply by Matt Mason

    I want to lead with how much I appreciate the work and development your team does to make and keep Clarity a meaningful and valuable product. Today is the second time I've run into this issue. All of my task servers lost their oAuth at midnight today and now none of our tasks can be completed.

    In addition to losing the oAuth on the Task servers, Autodesk has kindly locked my account so I currently cannot reset my password or log in.

    So, not only is my clarity service completely dysfunctional now, I also cannot access my Autodesk assets and

  • 1

    Need Help Setting Up a Task (Gluing to Another Firm BIM Account)

    Dan Warren · 3 · Last reply by Matt Mason

    So i'm trying to set up routine exports from our design models to a GCs glue hub. Ideally, I'd like to export several views with .GLUE appended to them and push that to the GCs glue project. I don't have glue set up on my account so I cannot host the GCs workflow on my account?

    I'm sure I could set up the task to export views with *.GLUE in the name to select which elements are being exported but how do i control which glue account/project the files are pushed to?

    We have all our design models set up

  • 1
    In Progress

    ADSK Account Locked Due to OAuth

    Dan Warren · 1 · Last reply by Dan Warren

    My Autodesk Account has been locked due to too many authorization access attempts. I checked all the task servers yesterday and ensured they were fully authenticated. Somehow, the authentication was invalided and the autopasswork programmed into my task servers has failed.

    I cannot get the task servers to stop attempting to login long enough to let the 30 minute refresh happen. So i have a log jam of tasks waiting to complete, support tickets coming in Left and Right, and I cannot get the task servers to stop running long enough to fix this issue. I pause the task servers

  • 1

    Backup Project and Worksets

    R Robert Bell · 1 · Last reply by R Robert Bell

    It appears the the Backup Project task opens models in order to process them. However, we need to be able to open those models with all worksets closed, for performance. 

    We have some site models that take more than 3-4 hours to open if all worksets are open, which is what Clarity is doing. The task often fails.

    Please allow us to configure the task to close all worksets in the models.

  • 1
    Answered

    Multiple Projects Same Working Directory

    Mike Underwood · 1 · Last reply by Mike Underwood

    I have a project (task: nwc export, post action-move files) that processes files in a given working directory and its subfolders.  It's filtering to Revit file names that start with a specific text string.  I'd like to process the same working directory and its subfolders to get files that start with a different text string, export nwc files, and then move them to a different folder than the one above.  I was told a few years ago that I couldn't create multiple projects on a given folder.  Is that still, or even, was that ever true? 

    I'm pretty sure I

  • 1

    When upgrading from Revit 2018 to 2020 a couple of notable issues occurred.

    David M Ward · 1 · Last reply by Matt Mason

    The newly upgraded file is forced to Specify... (select worksets) when opening the Project.  The only way to fix this is to resave the file as a new central and change the option.  This does not happen during a manual upgrade of the file. 

    Another issue is the disassociation of the keynote txt file regardless of UNC pathing.  This does not happen during a manual upgrade of the file.

    Other linked files get pathed to what I believe is the C:Drive on the Clarity (local) server and require repathing to the correct location when finished.  They were UNC pathed prior

  • 1

    Launchable vs Enabled

    It’s seems a task is not longer launchable when you disable the schedule and I wonder if it is what’s expected. I set the “Enabled” option to No for a task that won’t need to be automated for a few weeks, but users still wanted to be able to run it manually from the project page. I just found out that even though the “Launchable” option is set to Yes, if the “Enabled” option is not, the task won’t appear in the quick launch menu. It seems to me it shouldn’t be doing that since the lightbulb help suggests it’s

  • 1

    Add Priority to the Task Columns in the Completed Task List

    Dan Warren · 0 · Posted

    Just a thought. Could we add "Priority" for the tasks in the task column list?

    This would make it easier to troubleshoot prioritization with task setup.

  • 1

    We would like to have a task that allows us to download files from BIM360 Glue into a ProjectWise folder.

    travis wollet · 1 · Last reply by Matt Mason

    We have designers/engineers/contractors producing coordination models in BIM360 Glue. We would like to be able to automatically download the file from there and save it into ProjectWise, where more internal staff have access to review the model.

  • 1

    False Error Report?

    R Robert Bell · 1 · Last reply by Matt Mason

    I received the attached email saying that a task had an error, but when I review the task, it appears to have completed.

    What am I missing?

  • 1

    DB Export - Check box for models to export

    Lisa Sprague · 1 · Last reply by Matt Mason

    Would like to have an option on which models I want to run the DB Export on. When I create a template for a DB export it takes all the Revit models in the Project. I would like to be able to select which models I want.

  • 1

    Shift Task Timeline Hours

    Alex Wilson · 0 · Posted

    We run all our backups and metrics at night, starting after people stop work, however the task timeline is only midnight to midnight. It would be great to be able to set the hours from say 8pm to 7am, so i can just examine the automated tasks, of one night, without having to jump from the day before to the day after

  • 1

    2021.1 has several pages encoded as "Danish" so Chrome asks if you'd like to translate them.

    Jason · 0 · Posted

    It happens most often on the server-level Tasks page. I've seen it on one of the metrics sub pages as well, but can't find it at the moment. 

  • 1

    NWC Export Task errors

    Guillaume Lallier · 0 · Posted

    I am trying to export NWC and I keep getting errors, in relation with the 3d view to export.

    As I saw on your site, I can't really control what view other professionals will configure in their models.

    Can you help me configure this task correctly. I need help with this please.

    Thanks

  • 1

    Task Sat in New too Long

    Dan Warren · 0 · Posted

    I have many tasks that launch at around 12AM each day. Mostly, these tasks are routine data exports. But Many of the tasks that launch each night fail out while sitting in the new category. These tasks are failing out very quickly after the tasks are started up.

    Last night we had 79 of 130 tasks fail. Is this a high error rate? It seems really high. This is happening every night and I have exhausted my and my IT teams capacity to troubleshoot. Any recommendations?

  • 1

    no task available

    Even though ther are many tasks created for this project, I get this message.

  • 1

    Notification Emails sent on All task completion.

    Guillaume Lallier · 1 · Last reply by Matt Mason

    Even though not checked or selected, I receive notification emails on all tasks completed. Any idea ^

  • 1

    Is there a way to track upload / download performance from Clarity Accelerator

    Kenneth Heinz · 0 · Posted

    We are having complaints about the amount of time to open projects in Revit 2020 on our Clarity Server.  Is there a way to track throughput to the clients Clarity Accelerators?

    There aren't any issues with the Revit 2018 just the Revit 2020.

    Sincerely,

    Ken

  • 1

    I am unable to change the 'sheet order parameter'. How do I fix this?

    Every time I change the sheet order parameter to something other than what it currently is set at it does not save and reverts back to the original setting upon updating the task.