We have designers/engineers/contractors producing coordination models in BIM360 Glue. We would like to be able to automatically download the file from there and save it into ProjectWise, where more internal staff have access to review the model.

I received the attached email saying that a task had an error, but when I review the task, it appears to have completed.

What am I missing?

Would like to have an option on which models I want to run the DB Export on. When I create a template for a DB export it takes all the Revit models in the Project. I would like to be able to select which models I want.

We run all our backups and metrics at night, starting after people stop work, however the task timeline is only midnight to midnight. It would be great to be able to set the hours from say 8pm to 7am, so i can just examine the automated tasks, of one night, without having to jump from the day before to the day after

It happens most often on the server-level Tasks page. I've seen it on one of the metrics sub pages as well, but can't find it at the moment. 

I am trying to export NWC and I keep getting errors, in relation with the 3d view to export.

As I saw on your site, I can't really control what view other professionals will configure in their models.

Can you help me configure this task correctly. I need help with this please.

Thanks

I have many tasks that launch at around 12AM each day. Mostly, these tasks are routine data exports. But Many of the tasks that launch each night fail out while sitting in the new category. These tasks are failing out very quickly after the tasks are started up.

Last night we had 79 of 130 tasks fail. Is this a high error rate? It seems really high. This is happening every night and I have exhausted my and my IT teams capacity to troubleshoot. Any recommendations?

Even though ther are many tasks created for this project, I get this message.

Even though not checked or selected, I receive notification emails on all tasks completed. Any idea ^

We are having complaints about the amount of time to open projects in Revit 2020 on our Clarity Server.  Is there a way to track throughput to the clients Clarity Accelerators?

There aren't any issues with the Revit 2018 just the Revit 2020.

Sincerely,

Ken

Every time I change the sheet order parameter to something other than what it currently is set at it does not save and reverts back to the original setting upon updating the task. 

For the last couple updates, the ClarityRevitTask Servers update (21.0.15.0) but the ClarityWindowsTaskServers do not, they still show version 21.0.12.0

We are using Clarity 2021 and never used to restrict access to projects since we only had one mechanical contractor using Clarity.  Now we are adding another contractor and need to restrict access to the rest of the project,  When I setup a test user and Group, I only checked on access for one project but I can still see all the rest of the projects.

Is this correct or is there something I need to check?

Sincerely,

Ken

Here is a screencast of the issue

https://knowledge.autodesk.com/community/screencast/486159bf-24c2-41c0-be05-204e7c6a9e7c

Neither Autodesk nor our reseller have any ideas, so hoping Clarity can resolve

Why would the File Size metric value be 0 on the Summary page, but have a real value in the Graphs page?  And my CAD Links values are zero in both.  But I know for sure there are many CAD links in the models.  I'm running the DbExport, Model Metrics, and Performance Advisor tasks.

I have been using the Minimal method in my database export tasks to save on task duration, could that be the reason for these "0" values?

I have a project looking to print single PDFs for each of the model, 100+ sheets on some of the bigger models so each task handles 1 model and the tasks are spaced out 1 hour per.

Somehow this performs worse (as reported by team) and uploaded fewer sheets than 1 single task ran against all 7 models at once.

BIM360 Post-Action is the end goal here, and all our cloud folder structures have valid configs.

Please advise on how to best single-PDF from a BIM360 project and upload them back up to BIM360.

Will be trying a separate test

We have set the properties used to setup a task server alert in many different ways but besides the 'ALL' server option none of them will send out emails to the people specified to notify.

Why is it that when I set up a task to focus on one specific model, when I go to specify worksets to open/close, it still shows all available worksets for all models in the project? 

Clarity is already pulling this information, it should be simple to filter list of worksets based on models selected for the task.

When I export a PDF from Clarity it generates the file, but then it doesn't save to the artifact folder. Instead it saves locally to the Documents folder on the machine and Clarity doesn't think a file has generated. It then errors out and doesn't proceed with the Box upload post action.

When I run the Publish to Autodesk Viewer I get an error:

General View/Data API processing error: The given path's format is not supported.

How can I resolve this error? I've added the Forge API key and secret and tested them with a successful result.