Knowledge Base: General

  • Clarity File-Folder Naming Restrictions Reference

    Forbidden Characters

    As a rule, all of the symbols below should be avoided, in both file names and folder names to reduce the likelihood of issues in various environments.  An underscore _ as a separator is always acceptable.

    The table below shows what and where a symbol not allowed (No) or is allowed (Yes) or not specifically listed as not allowed.

    • Don’t add a space at the beginning or end of a file or folder name. 
    • Use less than 260 characters in file or folder paths, 245 for Egnyte.

    Current Clarity version at this posting:  2024.1.2

    2/9/2024

  • Clarity Service Account Password Changed – What to Update

    If you changed the password to the account you use to run your Clarity services, this will stop Clarity from functioning properly until the password is updated in all locations it is used.

    Host

    On the Host this identity is generally used for the following:

    IIS

    • ClarityReportingAppPool
    • ClarityWebAppPool
    • ClarityWebServicesAppPool

    To Update

    • Right Click and select Advanced Settings
    • Select Identity, then the ...
    •       
    • Select Set
    •      
    • Enter the Domain\Username, then password and confirm.
    • Start the Application Pool
    • Repeat for the other two.

    Services

    • Monitoring Service
    • Clarity AD Sync Service

    To update

    • Right click and select Properties

  • How to Send in Diagnostics

    When troubleshooting issues in Clarity, diagnostics tell us where to look to resolve the issues.  The diagnostics come from different places depending on where the issue is occurring.

    Diagnostics roll over pretty quickly, the more projects/tasks, the faster they roll over.  Please send in the diagnostics as close to time the issue occurred, or recreate the issue/rerun the task, then send in the diagnostics.

    If you are unable to create a case when sending in diagnostics from the web portal you can email the manually gathered diagnostics to support@rand.com

    Task Issues

    • If a task runs, but doesn't complete, we need

  • The Quirks of Daylight Savings Time on Clarity

    How does Daylight Savings Time affect Clarity?

    For 2 hours per year (at least in the US) there are some odd Clarity issues. 

    When Time Springs Forward

    In the springtime, the clocks jump nearly instantly from 2am to 3am the night of Daylight savings time:

    • Any tasks set for 2:00 "might" run (small chance)
    • Any tasks set for 2:15, 2:30 or 2:45 will not run

    When Time Falls Back

    In the fall, the clocks jump from 3am back to 2am on the night of Daylight Savings Time:

    • Any tasks set to 2:00 am, 2:15, 2:30, 2:45 or 3am may get

  • Clarity and FIPS

    You want to know if you can enable FIPs on Clarity machines.

    What is FIPS? FIPS stands for Federal Information Processing Standards These are standards and guidelines for federal computer systems that are developed by National Institute of Standards and Technology (NIST) in accordance with the Federal Information Security Management Act (FISMA) and approved by the Secretary of Commerce.

    If you are working on government projects, this is something that will likely apply to you.

    You can find out more about FIPS at the link below. https://www.nist.gov/standardsgov/compliance-faqs-federal-information-processing-standards-fips#2

    Clarity General Information Clarity should sense that FIPS is enabled. This information will