Top Topics

  • 1
    Solved

    Dynamo not running

    Philip Chase · 3 · Last reply by Matt Mason

    I have a Task Sequence of a Dynamo script to update room names/numbers, followed by printing PDFs.  None of my task servers even see that the sequence is sitting in the queue.  I've tried running the Dynamo task by it's self, same scenario, task servers do not see it in the queue.  The PDF task on it's own runs fine. 

    I'll send diagnostics from the task servers shortly.

  • 1
    Answered

    Filter total hours saved

    Matt P · 1 · Last reply by Matt Mason

    I know in the Clarity web UI we can see the total time saved on the task servers page but this is a running total from when the system came online.   We can also see total time saved for each project on the project pages in the web.

    Is there any way to filter time saved numbers by date or by project tags or by type of task?  Is this possible in the SQL management studio?

  • 1
    Acknowledged

    Model Metrics displayed

    Matt P · 2 · Last reply by Matt Mason

    I have checked some of these projects and the tasks for model metrics and performance advisor are running fine on all of them but I see nothing for most of the projects through the model metrics summary card page.   This has been filtered for 2019 projects if that matters.   As you can see a few projects show data but most don't.

  • 1
    Under Review

    Project Setup

    Matt P · 0 · Posted

    It would be great if we could assign the 'use project's office' for task server assignment in the project setup page.

  • 1
    Answered

    Project Archiving?

    Matt P · 2 · Last reply by Matt P

    What does archiving a project do in relationship to metric data?   We want to keep model metric information in the system but remove the projects from the all projects page as there is no more need to run tasks.   How does this work?

  • 1
    Solved

    Time Saved info

    Matt P · 5 · Last reply by Samuel Leo

    It does not seem like our global time saved stats are going up anymore, I believe they have been at the same value for over a day now.

  • 1
    Solved

    Clarity dynamo tasks

    Matt P · 4 · Last reply by Matt P

    All of our task servers are pointed to our folder that contains our dynamo script, this was working before we upgraded from 2019.0 to 2019.1. Now we don't seem them in the drop-down on the task setup page. Not sure what else to look for.

  • 1
    Answered

    Database export fails

    Ambrose Clark · 2 · Last reply by Matt Mason

    My Database export keeps failing. The task server won't claim the task. It evaluates it and just freezes. All other tasks execute just fine. Any ideas?

  • 1
    Solved

    Task and Project setup permission issues

    Kevin Mulvaney · 2 · Last reply by Kevin Mulvaney

    Ever since the last round of updates I am no longer able to create new projects or modify the post action of any task.

    The error I'm getting when trying to create a new project is:

    this could be due to the directory not existing or insufficient privileges for the Clarity account: IIS APPPOOL\ClarityWebAppPool

    All of the current tasks are completing without errors, however if I try to modify the post action to move the PDF's (for example) to a new location i get the error:

    Configuration - Error validating folder:

    Even when I just click on an existing project

  • 1
    Under Review

    The Data Sheet categories for instance should include Mass families.

    William J Carney · 2 · Last reply by William J Carney

    The Data Sheet categories for instances should include Mass families. With so many room data sheet workflows, using addins to make blocks of Masses, this would be a good category to add. Egan Space Planning tool makes mass family blocks to hold room data information based on a spreadsheet of room size requirements.

    There are a number of other similar workflows with Dynamo or other addins. The process is to move the blocks around to inform the design and then transfer the info into rooms. I'd love to see masses added to the categories so I can create data sheets

  • 1
    Acknowledged

    Pathing Issue

    Brian Zuzik · 3 · Last reply by Matt Mason

    Cannot set folder path for move/copy task

  • 1
  • 1
    Under Review

    Add "request rescan" to project home page Pencil icon

    Peter DeRooy · 1 · Last reply by Matt P

    Add "request rescan" to project home page Pencil icon

  • Clarity Task Schedule Only On Change

    Sherry Pittman · 0 · Posted

    The Only on Change setting is intended to save unnecessary tasks from running, so if nothing has changed in the model, the task does not run.

    What Determines if the Task Runs

    When setting a task schedule to Only on Change, that means that even though that task is set to run at a set day/time, it will only run if one of the following occurs:

    • The date of the target file changed in Clarity since the last time it ran?

      • You can see that date on the Project Home page or

      • The Files tab for that file

        • If a

  • Clarity PDF Task Named Page Setup vs In Session

    Sherry Pittman · 0 · Posted

    When setting up a Revit PDF task and defining the Page Setup area of the task, you can use a Named Page Setup, or define the settings in the task [In-Session]

    It is important to know that the PDF driver that is used is set on the Task Server in the Clarity Task tray, unless you are using the Revit Export settings in this task (Revit 2022+)

    The only PDF driver that can run in multiple sessions of Revit aside from the Revit PDF Export, is the PDFx driver. 

    All other pdf drivers can only run in one instance of

  • Clarity 2026 Released

    Mandi Bishop · 0 · Posted

    The Clarity team is happy to announce the availability of Clarity 2026!

    This new version includes:

    • Support for Revit 2022 thru 2026, with limited support for 2021.
    • Data analytics and Business Intelligence Enhancements
    • Secure Service Accounts
    • And more.

    You are welcome to join us at the link below for a short webinar related to what's coming in the Clarity 2026 product.

    Date: Thursday May 29, 1pm EST.

    https://register.gotowebinar.com/register/6979865186520532829?source=a2uVU0000043ENVYA2

    How Will I Get My Copy?

    An email will be sent in the next day or so to the designated contact for your company with the new download and Authorization Codes.

    If

  • Bim Interoperability Tools Supported Versions

    Sherry Pittman · 0 · Posted

    Each version of Clarity supports a specific build of the BIT tools

    Below is a list of the support versions, please contact support@rand.com if you need a specific version.

    5/1/2025

    Clarity 2025.0 and 2025.1

    Revit 2021-2025        9.2.2

    Clarity 2024.1

    Revit 2021 - 2024      9.1.8599 Revit 2020                 9.0.8326

    Clarity 2024.0

    Revit 2024                 9.1.8503 

    Revit 2020 - 2023      9.0.8326

  • Task Sequence Setup Guidelines

    Sherry Pittman · 0 · Posted

    A task sequence bundles together multiple tasks in a project so that they will run together, in a single operation, in a guaranteed sequence.

    That means, that regardless of the server settings, the targets in this task will all run at the same time and in the order specified in the task setup. 

    If you are running a sequence on multiple targets, this could cause issues with tasks failing due to timeout issues.

    The task server that claims the sequence will do all of the tasks in the sequence, for all models, in one session.

    Guidelines

    • You cannot mix File scoped and Project scoped
  • Clarity Task Servers and the Desktop Connector

    Sherry Pittman · 0 · Posted

    There are specific versions of the Desktop Connector that are supported/recommended for Clarity.

    Please check with support@rand.com before upgrading the DC on the task servers.

    Clarity 24.1

    • 16.9.1 

    Clarity 25.0.22 (03/05/2025)

    • 16.12 

    Clarity 25.1.6 (03/05/2025)

    • 16.12 

      • If you have a mixed environment of Clarity task servers (25.1  and 24.1 for example) and update the DC on older task servers, you will need to manually select projects on those task servers and uncheck the automation in the Task Tray

    Autodesk Desktop Connector Previous Versions Download Links

    You can download older versions of the DC from the following Autodesk Link

    https://help.autodesk.com/view/CONNECT/ENU/?guid=Historical_Releases_Desktop_Connector

  • Sneak Peek of Clarity 2026

    Mandi Bishop · 2 · Last reply by Matt Mason

    Interested in seeing what is coming in the next version of Clarity?

    Come to our webinar on April 16. Click Here to Register