Last week we reported that a percentage of customers encountered an issue during installation which was causing their Clarity web application to not work after install. Root Cause: During an upgrade install, the Clarity Host Installer issued a command to stop all of the Microsoft IIS services—to ensure that no files are in-use when we attempt to remove/replace/upgrade them. For some customers, this command either:
In these cases, the DLLs for the web application did not get properly replaced, and it caused issues after the installation. NOTE: If you successfully installed the software, and your web application worked—then there is