New Topics

  • 1

    What is the file path that I need to enter for the "ProCore Folder" in the "ProCore Sync" task?

    Hector · 1 · Last reply by Matt Mason

    We were invited to work with a client's ProCore site and I would like to automate the requested Revit model upload. I am now looking for the folder path that I need to enter for the ProCore sync directory.

  • 1

    Missing Tasks under Setup Tasks

    Lauren Briggs · 0 · Posted

    Does anyone know why we are missing a chunk of the task lists/options under "Setup Tasks?" Do we need to update Clarity? We just recently updated to 2024 and our build number is 24.0.5.0.

  • 1
  • 1

    Can you create data sheets in different sizes

    Dave Peterson · 0 · Posted

    We're looking to create Room Data sheets in an 11x17 or 22x34 Landscape format.  I'm not seeing any information on how to adjust the size.  

    If I go batch print the Room Data sheet, when I adjust the print setting, it just switches back to the default when you print.  

  • 2

    How do I get the name of the workset each Revit link is placed on?

    Scott MacKenzie · 0 · Posted

    Is it possible to get the name of the workset each linked Revit model is placed on?

    I have been running the Revit Database Export task with the Workset Data Option setting set to Exhaustive (and Medium), but my report options do not include a Workset Name or Workset ID for Revit link instances.  I also do not see workset information in the SQL database for the project in the RVTLinks tables.

    I have project with over 200 Revit models, it would be very helpful if I could know if all their links were on an appropriate workset.

    Thanks.

  • 13

    More Granular Control of Email Notifications

    Dave Baldacchino · 1 · Last reply by Brooke Peterson

    We automatically assign all our Design Technology Managers as Project Coordinators (global role) so they can see and support any project. Because of the hundreds of tasks that run everyday, we were forced to turn off the "Receives e-mails" setting for these accounts. Unfortunately that disables every single email, but we would like to have granular control of notifications in order to receive emails about:

    1. Failed tasks
    2. Dormant projects

    I filed a case with support (Case 00716746) as I was not sure whether dormant project notifications were part of this setting, and it turns out that it is. The suggested

  • BIM 360 Issues Version 1.0 API will No Longer be Available

    Sherry Pittman · 0 · Posted

    Most customers using Clarity, also have projects in 360, so your account administrator should have received an email from Autodesk stating that the Issues Version 1.0 will no longer be supported.

    The example below is how the email starts.

    Subject:  Action Required: BIM 360 Issues v.1.0 API Shutdown – FINAL ALERT

    These integrations will not function properly after August 15

    Dear BIM 360 Account Administrator,

    The deprecation deadline for the BIM 360 Issues version 1.0 API has been extended to August 15, 2023. After August 15, the BIM 360 Issues version 1.0 API will no longer be available.

    We noticed

  • 1

    Auto-Add Project Creation user

    Jason Mounteer · 0 · Posted

    It'd be nice to have the person who is creating a project within Clarity auto-added as an Administrator to the project.  I'd envision this option being on the Project setup page, but I'd like this to have a toggle in Settings to make it default to "On" or "off"  like the task processing toggles. 

  • Clarity Task Processing - Task Order and Identity

    Sherry Pittman · 0 · Posted

    There are several factors that control or impact task processing, please refer to the information below.

    Types of Task Servers

    There are several types of Task Servers that can be enabled in the Clarity task tray.  For each of these, the proper identity must be associated to it.  For Revit tasks, the logged in windows session should be the designated Clarity account.  For the Windows task server, the service account identity needs to be the “log on” in that service.  Forge requires credentials and a key.

    • Clarity Revit Task Server
      • This will process tasks that require opening the Revit model.
  • How to Add a Paper Size to Windows 11

    Sherry Pittman · 0 · Posted

    The process is the same as in Windows 10, but they did a better job of hiding it.

    To add a form

    • Go to Control Panel\Hardware and Sound\Devices and Printers • Select the printer you want to add a form to • Select Print Server Properties • In the Print Server Properties dialog, Forms tab • Create New Form • Enter name and dimensions (These are intentionally entered backward in here) • • Save Form

  • 16.3 Desktop Connector Issue Mitigated

    Sherry Pittman · 4 · Last reply by Matt Mason

    Clarity Task Server 2024 has a feature which does its best to auto-select whatever projects your are performing tasks on within your Desktop Connector environment. This is an inexact approach, but it is all that Autodesk allows us to do (we've pushed them for an API, or a change in behavior to better support Task Servers).

    When 16.3 Desktop Connector was released, some customers saw problems with our automation to auto-select projects. On August 3rd, we released a task server update that mitigates the issues that were seen.

    We still recommend staying on Desktop Connector 15.8 for as long as

  • 1

    My system was recently updated and now all my existing projects are set to Revit 2023 can I change them to the correct release?

    Jim Seferian · 1 · Last reply by Matt Mason

    Recently had my Clarity brought back after losing the service, but when I try to access my projects, they have all been set to Revit 2023. Can this be fixed?

  • 1

    eTransmitting a model from acc

    Dan Warren · 0 · Posted

    I've been puzzling this out for a couple days and I'm stumped. If I wanted to make the process of downloading a prepping a model for eTransmit from BIM 360/ACC, how would I do that?

    The process I'm trying to replicate:

    1) Publish the target model and all linked models 2) Download the target model and all linked models to a local location 3) unzip the downloaded file from BIM 360/ACC 4) Open the target model and save as central file 5) Confirm all links are now relative 6) SWC / Close 7) eTransmit target model (and run cleanup tasks)

  • Clarity Client How To Set the Default Server for Metrics

    Sherry Pittman · 2 · Last reply by Matt Mason

    If you don’t want to have to sign into the Clarity Client so that the users machine will track metrics like file open and sync times as well as untracked models, you can modify a config file to control this.

    Note:  This will only track when you open a file that is workshared.

    To Set Default Server for Metrics

    You will need to edit a config file on the users machine to make this change.

    • The config file location is in the following location for all versions of Revit.
      • C:\ProgramData\IMAGINiT Technologies\ClarityClient.dll.config 
      • Make a backup copy of the file before changing
  • 9

    "It looks like the requested service is currently unavailable. Please try again." Dialog

    Dan Warren · 2 · Last reply by Dave Baldacchino

    I just happened to be looking at a task server when this error window popped up. I watched the machine for a little while to see if it would suppress this dialog. It didn't, so, I clicked OK and then it resumed the task.

    Is Clarity able to suppress this dialog? It didn't appear the task would move forward had I not intervened. I also don't think this dialog is much more than a nuisance. 

  • Autodesk Device Limit Reached Warning on Task Servers

    Sherry Pittman · 1 · Last reply by Matt Mason

    6/27/2023

    For clients using named user licensing, Autodesk has started enforcing that one named user cannot be logged in on 3 machines at the same time doing work.  When that happens, you will see the following warning, which will only allow you to have this user account accessing software on one machine at a time.

    What Autodesk has told us in these cases is: The legitimate way of using Clarity with named-user licenses, is to have each task server have a separate email (user license) for each task server, just as if you had robotic interns sitting at each one doing

  • 3
    Under Review

    GTP Stratus - Auto Publish

    Dylan Blake · 3 · Last reply by Matt Mason

    GTP Stratus is a fabrication tool used to track the fabrication process through a project's life. Currently, you have to manually publish Revit models up to GTP Stratus to get the latest content. Could it be possible to automate this? 

  • Clarity 2024 Host System Requirements and Prerequisites

    Sherry Pittman · 0 · Posted

    Introduction

    These prerequisites are required for all types of Clarity host.

    This guide does not cover the full configuration and operation of the software – merely the host system requirements and prerequisites.

    Hardware/Operating System Requirements

    Clarity requires a server-class Windows Server operating system to be the central web server. 

    A dedicated server is highly recommended.  Whether you will be using Revit Server in your environment or not, the prerequisites are the same for Clarity so the System requirements below should be referenced.

    I highly recommend that you go with the Performance requirements, but no less than the Value for either

  • 1

    How best to clean or gain memory on the host server?

    Bruce Gunderson · 2 · Last reply by Matt Mason

    Our host server is using a lot of memory. What are some best practices to manage the memory on the host server?

    Thanks,

    Bruce

  • 1

    default for launchable parameters (Task Target)

    Brooke Peterson · 0 · Posted

    Hi Guys,

    Our team use the Launchable parameter of Task target for quite a few tasks. We are seeing more and more end users accidentally running a task on 'all" instead of just the intended target due to the default option being to select all target files. Resulting in someone having to go in and cancel large number of tasks. (see attached image for ref:) Would it be possible to have an option for the default behaviour to select zero targets instead of all targets?