Clarity Task Dialog Open in Revit When Task Tray Exited

Issue

You are trying to test something manually in Revit on the task server, and the Task dialog is launching when you launch Revit, even though the Clarity Task Tray is exited.

Cause

When the Clarity Task Tray for Revit is running, it puts an addin in the addins folder while Revit launches to pick up a task, when we are done with the task, we try to delete it...if we are unable to delete it due to permissions issues generally, then that dialog will come up even though the task tray is not running.

Resolution

You need to make sure you are logged in as the designated Clarity account. 
Once Revit closes, delete the addin from the addins folder for that version of Revit.  If it exists in other versions, you will need to delete it there also.
Addin Example
C:\ProgramData\Autodesk\Revit\Addins\2024\ClarityRevitTaskServer.addin

Permission Recommendations

I would also recommend you make sure the Clarity account has full control of that folder to avoid this issue in the future.  Other folders that identity should also have full control over:
  • C:\Program Files\IMAGINiT Technologies
  • C:\ProgramData\IMAGINiT Technologies
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