How to Check the Status of the Task Servers
In order for Clarity tasks to be processed on the Task Servers, the Task Servers must be logged in with the designated Clarity account at all times.
If the machine does automatic Windows update, we cannot automatically sign back in and this will cause tasks to time out until the task server is signed back in.
In addition to that, the Clarity Task tray must be running in order to process Revit tasks.
For Clarity Windows Task Server tasks, that service must be running.
The 360 Token for these tasks uses the credentials tied to the project in the Clarity web portal, (unless the task opens an Autodesk Product).
Set Up an Alert
You can set up an Alert to be notified when the task servers have not checked in, or when the token is bad, from the Metrics tab>Alerts>Task Servers
How to Check the Status of the Task Servers
Log into the Clarity web portal as an Admin or Project Coordinator
On the Tasks tab, Task Servers, you can see the status of the task servers
From here you can see the following:
- What task servers are running
- When it last checked in
- When the last task was run
- If the BIM360 token is expired
- The version of Clarity on the task server
- If an update is available for that machine
Yellow - Task Server Not Checked-in in an Hour
The default value for a Task Server alert is 60 minutes, so an alert has likely already been sent if you have alerts set up.
Red - Task Server Not Checked-in in a Day
At this point, a second alert has likely been sent.
Resolution:
- Log onto the task server as the designated Clarity account.
- Make sure the Clarity Task Tray is running and the Clarity Windows Task Server Service is running.
- From the desktop icon Launch Task Server for a version of Revit you want to run a task on.
- Verify that there are no issues launching Revit and that the task dialog opens to claim the task.
Blue - Task Server BIM360 Token Expired or Missing
An alert is also sent out if the token is expired. This affects Revit Task Server tasks.
Resolution:
- Log onto the task server as the designated Clarity account
- If you are using the Autodesk Desktop Connector
- Make sure it is logged in with the proper credentials and is not showing any errors.
- If errors are visible, please resolve them as they will interfere with tasks.
- From the desktop icon, Launch Task Server for any version of Revit
- It may be necessary to do this for multiple versions of Revit
- Verify that the status is updated in the Clarity web portal.
- If you are not using the Autodesk Desktop Connector
- From the desktop icon, Launch Task Server for an early version of Revit and a late version of Revit and verify that they show as logged in.
- Verify that the status is updated in the Clarity web portal.
