Clarity Journaling Service Won’t Stay Running
Prerequisite
.NET 6.0 Runtime installed
Make sure the service is set to Log On as the Clarity Service account.
Issue:
The Journaling service won’t stay running even though the dotnet 6 is installed.
Solution:
We need to make a configuration change to the appsettings.json file in this folder on the host: C:\Program Files\IMAGINiT Technologies\Clarity Journal Service
Process
Make a backup of the appsettings.json file and change the extension to .orig
Modify the .json file in Notepad.
Add the line below, (highlighted in green in the screen shot) after the password but before the “
;TrustServerCertificate=True
If you get an error saving the file, do a Save As and save it to the desktop, then move it into the folder and overwrite.
Make sure it is still seen as a .json file or it will not work.
Start the Journaling Service in Services, it should now remain running.
