Using the Adobe PDF Driver in Clarity on a Task Server requires one unusual step.

The necessary registry keys for Clarity to work with do not exist until you have opened the Adobe PDF options dialog, where you can see the options for "Prompt the User" and the default folder location (the dialog looks different in different versions of Adobe Acrobat/Distiller).

If you have not done this step, you may see an error such as this in your task server, and the task server WILL NOT CLAIM the PDF task.

(10/28/21)

At present, the best combination that we are seeing for stability seems to be:

• Desktop Connector: 14.10.0.1456  / AdSSO: 12.3.3.1803

Other "Known Good Combinations" include:

• Desktop Connector: 14.11.0.1476  / AdSSO: 12.2.2.1802
• NO Desktop Connector (if you can live without it) / AdSSO:12.3.3.1803

You can see the versions you have installed in the Control Panel, Programs and Features.

As you know, the Desktop Connector releases come out every month, so it's difficult to keep track of exactly which combinations work best. If you don't see your version combination listed above, it may still be fine - but if you're encountering issues with

Issue

You are replacing a task server, but you don’t know the process for doing so.

Solution

Contact our support team at support@rand.com and let us know the name of the machine being retired and the authcode in the current license file so we can reset the activation count.

The task server license file is located in the following folder on the task server.

C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit\License

We need the 16 digit code, it will look something like this: 1234-ABCD-5678-EFGH

On the Task Server you are Retiring

• Exit the Clarity task server task tray
• Stop the

Issue:

The log files are rolling over too fast to help with troubleshooting.  When we request diagnostics for a task that ran into an issue, these logs, along with the journal if it is a Revit task are what we use to determine what happened.  If they are out of date, we can't see what happened.  Changing the configuration to larger files and/or more will cover a larger time span.

Solution:

Increase the file size and/or the number of logs.

There are three different types of logs, they record different information based on the type of task.  The log configuration

• Open the Clarity task tray, select the Server and Edit
• On the Host Info tab, note the identity set on the configuration tab for the server.
• OK out of the task tray
• Exit the Clarity task tray
• Go to Services and note the identity assigned to the Clarity Windows task server
• Stop the Clarity Windows Task Server service
• Uninstall Clarity Task Server Installation from the control panel
• Browse to the following folder and move the IMAGINiT.lic file to the desktop so you don't have to relicense the software if you are reinstalling the same version.
  • C:\Program Files\IMAGINiT Technologies\Clarity Task Server

General Information

Clarity Web Portal

If you turn on Autodesk SSO – you don’t have to change how you sign into the Clarity web app. They are independent.

Task Servers

Clarity will work fine with Autodesk SSO, but there are some things to be aware of that will need to change on and for the task servers.

The accounts that will be used for the task servers, although not physical users, still must conform to the same rules for Autodesk SSO.

On the Autodesk Side

The account must be a real domain account which is able to receive emails and