If a task is stuck in the claimed status, the task server started opening the model, but something happened during that process that hung things up.  We aren’t able to kill it from the Clarity web portal, so you either have to wait for it to time out, or manually kill it on the task server.

If you are trying to get other tasks to run, you probably don’t want to wait for that to happen, so the resolution is to manually fix the issue on the task server.

Causes:

If we are waiting for a response in Revit while

Once a task get claimed but has not started processing is there any way for the host to periodically check and see if another server has become available and move that claimed task to the free server? We sometimes see a task sit in the claimed status for a long time waiting for a particularly long task to finish, but one or two other server are sitting idle. 

We currently lack the ability to select coordinate systems when exporting IFC using Clarity Task. However, for one of our projects, it's required to export the project with both the base point and the shared coordinates. Is it feasible to incorporate this option into the existing task?

Revit 2025 now has the ability to export .step/.stp files. Can this added to the list of export tasks? We get requests to export parts of our Revit models to step files frequently.

We are finding immense value in the basic "Run a Script" post action. However, we achieve so in a round about way by using the FileCopy task to do something meaningless, and then feed a script into the post task action to get the real work done. 

It would be valuable to have a basic "Run Script" task

We have thousands of tasks defined across several projects on a single central host. 

Each of the projects have dedicated Task Machines to them - limited at the project level, but also via project and task type filtering on the task machine.

I observe that when one project has kicked off a large amount of tasks, other project tasks will sit in a new status - even though their respective task machine is sitting there twiddling thumbs. 

It feels like that when the task machine is querying for tasks, it is performing something similar to a "select top 1000" ..

We can save a lot of time on tasks by filtering unneeded workset. That's why there is a filtering workset option on most tasks (if not every). Would it be possible to add a "preview" of the results (open or closed) of our filters? Just like the preview (test filter button) you have on the advanced file filter for projects.

Because right now we have to set the filters, run the task and wait for the it to end, assess the results and loop this process on every adjustment. Most of our coordinators don't take the time for this process

General

Updates are patches to the current version you have installed.  For example 24.1.5

You can see if an update is available from the Server tab, Central Host to the right of the Update Version value.

Update Process

Log onto the Host server as the Clarity service account (application pool identity)

Right click on the desktop icon Update Clarity Host, Run as Administrator

The updater dialog will come up to determine if the update is needed, if so it will start downloading the files needed to update.

When the update completes, it will indicate if it succeeded or failed.

If

BIMTrack integration requires its own credentials to access all projects on BIMTrack for the Backup task and Upload post action.

In BIMTrack, it is a two-legged OAuth Token, giving access to Clarity to a particular BIMTrack hub.

There is NOT a different set of credentials per user.

You only need one API token to have access to all projects on a BIMTrack hub.

Setup

• Go to your BIMTrack hub and retrieve the API Access token.

  • In BIMTrack - Hub Settings > Gear Icon > API Access Token

  • Go to the Clarity Server/Settings/OAuth page, BIMTrack and add credentials.

  • Enter the hub name

The monitoring logs, with the default settings, will roll over at 100kb.

If you have a large amount of data, they will likely roll over too quickly for us to find the information we need for diagnostics.  To resolve this, and capture more data, we need to modify a config file.

Log onto the host machine as the Clarity Service Account

Go to the following folder:

• C:\Program Files\IMAGINiT Technologies\Clarity Monitoring Service

• Make a copy of this file: Log4net.config and rename the copy extension to .ORIG

• Edit the Log4net.config with Notepad

• Change the value as shown below to increase the file size

Hello, Really missing the ability to automate opening of NWF session and save as NWD in ACC/BIM360. So basically update Navisworks Conversion TASK so is support ACC/Bim360. Also same thing for AutoCAD to Navisworks TASK to support use in ACC/BIM360. Thanks

Expanding the unified sync functionality to allow syncing to/from Bluebeam Studio Projects. 

Was wondering if there is a way to use the backup function with revit server files?

Would it be possible to create a view that lists all the projects but with the added column to show what tags are applied? And then the ability to modify/add/delete the tags applied from that screen?

This would facilitate a quick audit to ensure tags are applied appropriately.

It would be great if we could delete unused tags with a click of a button. My current process is to click a tag and see if any projects come up, then go back to "Manage Tags"  and delete if no projects came up.

The Clarity App Must Be Active

If you haven't already added the app, here are instructions on how to Add the Clarity App

The very first requirement is that the Clarity App be Active in 360/ACC

360 Project Configuration

The Oauth identity setup in Clarity must be a project member of all projects you want to add to Clarity. That identity must also be a part of the document management team with appropriate permissions to the folders you need to access to be able to perform the tasks you want to run on the project.

You likely have multiple 360

As the question says,  after a task fails so many times Clarity disables it and adds a note in the task (which is great). How many fails does it take disable? 

General Information

Clarity Web Portal

If you turn on Autodesk SSO – you don’t have to change how you sign into the Clarity web app. They are independent.

Task Servers

Clarity will work fine with Autodesk SSO, but there are some things to be aware of that will need to change on and for the task servers.

The accounts that will be used for the task servers, although not physical users, still must conform to the same rules for Autodesk SSO.

On the Autodesk Side

The account must be a real domain account which is able to receive emails and

Prerequisite

.NET 6.0 Runtime installed

Download Link

Make sure the service is set to Log On as the Clarity Service account.

Issue:

The Journaling service won’t stay running even though the dotnet 6 is installed.

Solution:

We need to make a configuration change to the appsettings.json file in this folder on the host:  C:\Program Files\IMAGINiT Technologies\Clarity Journal Service

Process

Make a backup of the appsettings.json file and change the extension to .orig

Modify the .json file in Notepad.

Add the line below, (highlighted in green in the screen shot) after the password but before the “

;TrustServerCertificate=True

If you get

Would be great if there were a way to delete multiple projects at the same time. After running Clarity for several years things can get pretty cluttered and being able to delete older projects without having to do so 1 by 1 would be very useful.