I am trying to export NWC and I keep getting errors, in relation with the 3d view to export.

As I saw on your site, I can't really control what view other professionals will configure in their models.

Can you help me configure this task correctly. I need help with this please.

Thanks

I have many tasks that launch at around 12AM each day. Mostly, these tasks are routine data exports. But Many of the tasks that launch each night fail out while sitting in the new category. These tasks are failing out very quickly after the tasks are started up.

Last night we had 79 of 130 tasks fail. Is this a high error rate? It seems really high. This is happening every night and I have exhausted my and my IT teams capacity to troubleshoot. Any recommendations?

Even though ther are many tasks created for this project, I get this message.

Even though not checked or selected, I receive notification emails on all tasks completed. Any idea ^

We are having complaints about the amount of time to open projects in Revit 2020 on our Clarity Server.  Is there a way to track throughput to the clients Clarity Accelerators?

There aren't any issues with the Revit 2018 just the Revit 2020.

Sincerely,

Ken

Every time I change the sheet order parameter to something other than what it currently is set at it does not save and reverts back to the original setting upon updating the task. 

For the last couple updates, the ClarityRevitTask Servers update (21.0.15.0) but the ClarityWindowsTaskServers do not, they still show version 21.0.12.0

We are using Clarity 2021 and never used to restrict access to projects since we only had one mechanical contractor using Clarity.  Now we are adding another contractor and need to restrict access to the rest of the project,  When I setup a test user and Group, I only checked on access for one project but I can still see all the rest of the projects.

Is this correct or is there something I need to check?

Sincerely,

Ken

There is a RVT and RFA upgrader, these are great. A RTE would be nice. We don't have a lot of those but still have a few.

Here is a screencast of the issue

https://knowledge.autodesk.com/community/screencast/486159bf-24c2-41c0-be05-204e7c6a9e7c

Neither Autodesk nor our reseller have any ideas, so hoping Clarity can resolve

Why would the File Size metric value be 0 on the Summary page, but have a real value in the Graphs page?  And my CAD Links values are zero in both.  But I know for sure there are many CAD links in the models.  I'm running the DbExport, Model Metrics, and Performance Advisor tasks.

I have been using the Minimal method in my database export tasks to save on task duration, could that be the reason for these "0" values?

The model metrics graphs are a great tool to see how a certain metric has developed over time. It would be really useful, though, if those graphs would also display the firm metric guidance guidance thresholds defined for caution/concern and issue (while taking into account model size, small model factor and large model factor). See attached mockup.

I have a project looking to print single PDFs for each of the model, 100+ sheets on some of the bigger models so each task handles 1 model and the tasks are spaced out 1 hour per.

Somehow this performs worse (as reported by team) and uploaded fewer sheets than 1 single task ran against all 7 models at once.

BIM360 Post-Action is the end goal here, and all our cloud folder structures have valid configs.

Please advise on how to best single-PDF from a BIM360 project and upload them back up to BIM360.

Will be trying a separate test

We have set the properties used to setup a task server alert in many different ways but besides the 'ALL' server option none of them will send out emails to the people specified to notify.

In the server tab area on the office's list, when you hit the delete button for an office on that page it prompts you are you sure and then you click OK but it does nothing and doesn't give you a warning or anything else.

Why is it that when I set up a task to focus on one specific model, when I go to specify worksets to open/close, it still shows all available worksets for all models in the project? 

Clarity is already pulling this information, it should be simple to filter list of worksets based on models selected for the task.

Would be great if we could choose the various choices to transfer over, much like you can when you do it manually.

Copy Electrical Settings, Conduit, Titleblock, View Title etc

I'm looking for some guidance on how to troubleshoot some specific errors that keep popping up in our clarity task queue. Some of these are benign errors and some are production delaying errors.

1) How can I reduce the number of "Task Timeout: Task sat in a 'Claimed' status for too long!" errors?

I'm seeing this error a lot. I have noticed the following characteristics - The error tends to occur when the task server is opening larger models and downloading a local copy. Is there a way I could dive deeper into what's causing this specific error? I've tried

Include Links checked but no linked DWG files are included in backup, all files on BIM 360.

i sent a log in early today directly from a failed clarity task but i don't think it went through. We are seeing a massive rate of failure for BIM360 upload post actions since last Friday after upgrading to clarity 2021 (double or triple the normal rate). after spot checking several tasks with the CompletedWithError status and the error message "Task Post Action: BIM360 Upload encountered issues" we are seeing the same sort of failure to get hub, or failure to get project after multiple tries. I have logged in manually with the clarity credentials to our BIM360 hub and