Task Sat in New Status too Long

In order for tasks to run, the task servers must be online and logged in with the designated Clarity account at all times. 
For 360 projects, the Autodesk identity token must also be valid, both on the task server and in the Clarity web portal.

Task not Claimed

Task Timeout: Task sat in a 'New' status for too long, not moving! TASKSERVER3: TaskServerOffline: Task Server unresponsive to ping. Last checkin was 5/8/2024 1:36:10 TASKSERVER1(WIN): TaskDisabled: The UNIFIEDSYNC type task is not available on this task server.TASKSERVER2(WIN): Unknown: Not sure...

Or

: RevitStartupProblem: Possible Revit startup problem (Dialog box, licensing, etc) on this server?

Issue

When a task is not claimed, there are several reasons this could happen, and the reasons could vary by task type or project type.  When the task is not claimed, no journal is produced since Revit never claimed the task, so sending in diagnostics will not include any logs. 
  1. In this example above, it appears that the task server is not online.
  2. In this example, there is a problem with Revit launching
Other reasons Tasks might be skipped:
  • Wrong version of Revit specified for project (360)
  • Autodesk credentials not signed in or expired token
  • Autodesk credentials on task server not assigned to project in 360
  • Task Server logged in with incorrect Windows credentials (Revit Database Export Task)
  • Addin or other prerequisites not installed on task server.

What to do in the Clarity Web Portal

  1. Make sure the task servers are showing as online and the credentials are valid.
    • For Windows task server tasks we use the Oauth credentials assigned to the project in the Clarity web portal for tasks that don't launch an Autodesk program.
    • Check the status of the task servers from the Tasks tab, Task Servers.
    • If you select a Task Server you can see more information

What to do on the Task Servers

  1. Log onto the task server as the designated Clarity account
  2. Verify that the Clarity Task Tray is running and the Clarity Windows Task Server Service is running in Services
  3. From the desktop icon Launch Task Server for the version of Revit you are trying to run a task on and verify that Revit shows as signed into Autodesk and there are no error dialogs.

Sending Diagnostics 

  • To send us diagnostics, send us logs from a task that did complete from the same timeframe as the one being skipped.
  • Logs roll over so please send in diagnostics as close to the time the task ran as possible.
  • Email support@rand.com to create a case if you are unable to successfully send diagnostics from the web portal. 
    • We will need a pdf of the completed task id page and the journal used in the task. for Revit tasks, and the content of the logs folder.  Example:  C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 202#\Logs
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