Top Topics

  • 2
    Solved

    The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool

    SCOTT BURKE · 1 · Last reply by Peter DeRooy

    The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool  This happens only in the body of the posting it works as expected in the subject line

  • 1

    Task Timeline not shown

    Bruce Gunderson II · 0 · Posted

    Hello,

    The Task Timeline is not showing scheduled Tasks. I select a day, hit View and nothing shows. Not sure if there is an issue with how I set up the tasks or something else.

    I would like to schedule the tasks to be run at night but am unable to do so.

    Support would be helpful.

    Thanks,

    Bruce Gunderson

  • 1

    Autodesk Vault connect support

    Bruce Gunderson II · 0 · Posted

    Hello,

    We have Autodesk Vault for Revit document control. We would like to connect to Vault Server and the files in Vault in order to run Tasks. It would be great to have a connect to Vault similar to Projectwise.

    Thanks,

    Bruce Gunderson

  • 1

    Can't deselect all projects at once in template task assignment dialog

    Tiffany Guthrie · 1 · Last reply by Mandi Bishop

    The dialog where you assign a template task to projects has changed. You can now filter by tags - yay! But I can no longer deselect all projects to unassign them at once. I can check the top box next to Project and it shows everything on the current page being selected, and when I check it again, everything I can see deselects. Unfortunately, when I try to apply the change, I get a message that "Tasks failed to update". The effect of this in my organization is that we have to go through 38 pages of projects to unassign

  • 1

    Operating System Upgrade

    Andy Brack · 2 · Last reply by Andy Brack

    My IT team contacted me and wanted to know what the best procedure is for upgrading the operating system on our Clarity Host and (3) Task Servers.  The Host is currently running Windows Server 2019 and we plan to upgrade to either Windows Server 2022 or 2025 (not sure yet).

    For the Task Servers we are currently using physical workstations (not VM) on Windows 10 22H2 and need to upgrade to Windows 11 24H2.

    Is it possible to upgrade each machine or simply rebuild each one and set things up fresh. Looking for any guidance on how this affects Clarity.

  • 1

    Scheduled Task Sequence does not run

    Andrew McCarey · 2 · Last reply by Mandi Bishop

    Hello,

    We have a couple of task sequences that refuse to kickoff nightly as scheduled. They include the typical Revit Database Export, Model Metrics, Performance Advisor, then a Navisworks Export with a Post Action to BIM360/ACC. The Task Sequence does not have "Only On Change" checked, so it should be running nightly regardless of updates to the model. Is anyone else having this issue? Our team is starting to lose faith in the product.

    Thank you

  • 1

    AutoCAD read only

    Derek Becher · 1 · Last reply by Mandi Bishop

    Can we get an option added to all AutoCAD tasks that will allows up to open the DWGs in read only mode? I know not every AutoCAD command may work with this, but it would be helpful to have for tasks and scripts that will still function in read only files.

  • 1

    Transfer Standards from a Cloud Model

    Evgeny Kurbatov · 1 · Last reply by Matt Mason

    When we have a BIM360/ACC project all the project related models are located in the Cloud and one of the models keeps the Standards which periodically should be transferred to other models.

    The current Clarity task template allows to select a local/network file only. it is inconvenient and takes time to download the model with Standards and then use it for processing the task.

    It would be great if we can use a cloud model as a source of Standards for transferring.

  • 1
    Under Review

    Performance Advisor Results

    Ethan · 1 · Last reply by Matt Mason

    Results are exported as a ZIP file rather than the HTML contained within it; can the ZIP export be optional?

    Also, on the Model Metrics page, the Performance Advisor results are always cut-off when attempting to view them. Zooming out in the browser still justifies the results to the right so that when you hover over the metric indicator, the flyout information bubble is off-screen. To note, the webpage expands and you can technically scroll, but you'd have to move your cursor off the metric to scroll (causing the info bubble to disappear along with the scroll bar) or you'd

  • 1
    Answered

    cleanup setting

    Wojciech · 4 · Last reply by Matt Mason

    How can I check config file for cleanup settings related to options in dialog box attached?

    Is there any admin-user setting to control Cleanup options (from checkboxes)?

    Should it clean up \Users\GBLonSVCClarity\AppData\Local\temp folder as well? - it isn't.

     

  • How to Send in Diagnostics

    Sherry Pittman · 0 · Posted

    When troubleshooting issues in Clarity, diagnostics tell us where to look to resolve the issues.  The diagnostics come from different places depending on where the issue is occurring.

    Diagnostics roll over pretty quickly, the more projects/tasks, the faster they roll over.  Please send in the diagnostics as close to time the issue occurred, or recreate the issue/rerun the task, then send in the diagnostics.

    If you are unable to create a case when sending in diagnostics from the web portal you can email the manually gathered diagnostics to support@rand.com

    Task Issues

    • If a task runs, but doesn't complete, we need

  • 1
    Answered

    Administering users

    Wojciech · 1 · Last reply by Matt Mason

    While in admin Users list view, would be nice to have option to export whole list into XLS or CSV.

    Also, with extra column for access level, groups and projects assigned to.

    Is there any option to extract database of already assigned users (via clarity web) with information about assigned projects  / groups / permission level?

  • 1

    Select priority as Launchable Parameter

    Brooke Peterson · 0 · Posted

    We sometimes have staff requesting ability to control priority of certain configured tasks. Not so much that it needs to be sent straight to the top of the list, sometimes they even want to delay the start, or push it to very low priority. We can currently do this by duplicating tasks with different priorities - could the priority be made a launchable parameter so user can select their requirement at launch time?

  • 1
    Answered

    Was pyRevit Script action removed in 2025?

    Patrick · 2 · Last reply by Matt Mason

    I used to be able to have pyRevit Script actions I could run, but noticed that the tasks are not longer available.  When I go to add task i no longer see pyRevit as an option and I didn't see anything in the help docs about this being removed.

  • 1

    PDF Page Setup - Offset from corner not center

    Dustin Gore · 0 · Posted

    Minor typo... The Page Setup for In Session in Clarity says "Offset from Center."  I believe this should be "Offset from corner as it is in Revit.  Center is a different radio button.

  • 1
    Answered

    Revit can run on a limited number of devices

    Evgeny Kurbatov · 2 · Last reply by Matt Mason

    Hello,

    Task computers give the message "Device Limit Reached":

    It started appearing just today. We allow 8 Revit instances per every of two Task Servers, and the problem didn't appear before.

    Is that something new from the Autodesk policy? What would you suggest?

    Thank you, Evgeny.

  • 1

    Cloud model size - host only

    Evgeny Kurbatov · 0 · Posted

    Currently the project home page show the model file size as summary size of the host model together with links.

    I think it would be more informative to see the host model size only. Or show both: host and full size?

  • 1
    Answered

    The files already exist! error

    Pedro Albornoz · 1 · Last reply by Mandi Bishop

    This is the full error  

    And the journal:

    RevitLink BIM 360://ON100022 160 Front Street West/01 Architectural/Base Building/160 FSW Base Building_Basement.rvt is not loaded. Status: Unloaded RevitLink BIM 360:// is not loaded. Status: Unloaded -> Found exact size in the printer driver: A0 3311w X 4681h - Portrait orientation PaperSize 'A0' : 33.11 width X 46.81 height will be used for all printed sheets Printing View (1/116): E-000: PROJECT COVER PAGE: 160 Front St - AV Set - 2025-01-21-12-48.pdf Printing View (2/116): AV-0001: AUDIO VISUAL LEGEND, GENERAL NOTES AND DRAWING LIST: 160 Front St - AV Set - 2025-01-21-12-48.pdf Deleting existing

  • 1

    add Interference Check task

    Chris Rawlings · 3 · Last reply by Chris Rawlings

    I would like to automate the Interference Check task and have it export the report

  • 1

    Unified Sync task from ProjectWise to BIM360 is copying outdated versions of files

    Eduardo Mancilla · 0 · Posted

    I have a task running to sync all the folders and files from ProjectWise to BIM360, and I noticed that files where the file name was modified are being copied over as the previous version. By that I mean the following: Original_File1.dwg               Version " "

    *name change*

    Newname_File1.dwg           Version  "A"

    *update*

    Newname_File1.dwg           Version  "B"

    Then the sync task runs, it creates 2 files, the Version " " with the old name, and the Version "B" with the updated data. It shouldn't copy the first original file