Issue

Error when trying to add a 360 project and prerequisites have already been done.

There are no BIM360 - Unified Projects found

Resolution

Check the following files on the host

• C:\Program Files\IMAGINiT Technologies\Clarity Monitoring Service\ClarityMonitoringService.exe.config
• C:\inetpub\wwwroot\CentralAdministrator\Web.config

  <system.net>

    <defaultProxy>

      <proxy bypassonlocal="True" usesystemdefault="False"/>

    </defaultProxy>

  </system.net>

Change the highlighted text above to “True”, and then restart the monitoring service.

Log Errors

Monitoring INFO [3] 2021-10-20 16:34:44,513 BIM360CachedProjects - Starting 1/1 token scan. Token Details: (1, OAUTHNAME (Primary)) INFO [3] 2021-10-20 16:34:44,528 BIM360Api - Initialize in-memory access token from database storage. (Token expired.) ERROR [3] 2021-10-20 16:35:05,579 OAuthTokenDataAccess

Issue:

Port changes with new email sending library called MailKit.

Cause:

Customers were starting to run into occasional issues where we had problem sending email with TLS/SSL, and because it was related to a Microsoft Component for sending mail that they’ve deprecated. In Clarity 2022 we brought in a new email sending library called “MailKit”.

It turns out that Mailkit behaves a bit differently than the original Microsoft component.

- It basically ignores the “Use SSL” option you specify, and infers the setting from the port number. MailKit said: “You do not have a valid certificate for this mail server”.

Please make sure you have your Authorization code prior to starting the upgrade. 

ANNUAL LICENSES

If you have annual licenses let us know the activation count needs to be reset.  Please provide your current authcode which can be found in the IMAGINiT.lic file on the task server in this folder:  C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit\License

Email us that information at Support@rand.com

INSTALL PROCESS

1. On the task servers log in as the designated Clarity account.
2. Make sure the new version of Revit is already installed, including addins needed for tasks.
   1. Revit 2023-24 only supported OS is Windows 10 or

Please be aware:  If you have Clarity with Revit Server, the Clarity Host install will need to be done off hours when no one is accessing the models.  If you have Clarity with just file based and or 360 projects, then you can do the install at any time.

While the upgrade is not as easy as our “patching” updates, it’s not too hard. These are “setup.exe” installations, and if you follow the instructions below, you are unlikely to run into any issues.

If you don't feel comfortable doing the upgrade yourself and would like to have us assist you

Autodesk has previously announced that they are discontinuing support for a Forge API used to upload models to BIM360. They are basically stepping out of the middle, and encouraging all Forge developers to upload directly to Amazon S3. This discontinuance is planned for September 30, 2022. (interested in more info? See Here)

In order to be fully supported for all features of integration with BIM360, you must be updated to at least the following Clarity Updates to not encounter problems (depending on your Clarity version):

Older versions are not currently planned to be supported.

Updates are applied by running the

Issue:

The log files are rolling over too fast to help with troubleshooting.  When we request diagnostics for a task that ran into an issue, these logs, along with the journal if it is a Revit task are what we use to determine what happened.  If they are out of date, we can't see what happened.  Changing the configuration to larger files and/or more will cover a larger time span.

Solution:

Increase the file size and/or the number of logs.

There are three different types of logs, they record different information based on the type of task.  The log configuration

Issue

You are replacing a task server, but you don’t know the process for doing so.

Solution

Contact our support team at support@rand.com and let us know the name of the machine being retired and the authcode in the current license file so we can reset the activation count.

The task server license file is located in the following folder on the task server.

C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit\License

We need the 16 digit code, it will look something like this: 1234-ABCD-5678-EFGH

On the Task Server you are Retiring

• Exit the Clarity task server task tray
• Stop the

We're excited to announce the release of Clarity 2023!

This includes a wide variety of features including:

• Support for Revit 2023 / Revit Server 2023
• More Tools for Task Monitoring and Alerts
• Usability Enhancements
• Optional Auto-Create of new BIM360 Projects
• New and Improved Tasks, including  Audit/Purge/Compact, Export STL/OBJ/SAT, and enhanced PyRevit support
• and much more...

You can read all about the release notes here:

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2023/index.htm#t=Releases%2FCurrent%20Release.htm 

What's New Webinar Recording is here:

https://resources.imaginit.com/building/whats-new-in-clarity-2023 

All permanent license customers should have received their new Authorization Codes via email on May 17th.

All subscription customers should receive communication with how to coordinate with support

Hi folks - 

In reviewing the feedback from the survey here, we saw that a lot of people had updated to our recently recommended Desktop Connector (15.4) - but were still encountering issues with tokens.

We continued to work with Autodesk on why this was - and we recently realized that a significant percentage of companies that deployed Desktop Connector 15.4 or 15.5 STILL did not get the update to ADSSO that was supposed to be included in these updates. It is not clear why. But the key to fixing the token issue is technically not with Desktop Connector but

Interested in what's coming in Clarity 2023? Even better, interested in giving us 30, 60 or 90 minutes for beta testing to make sure we've got it right for you?

Come to our sneak peek webinar for Clarity 2023:

https://attendee.gotowebinar.com/register/739984941998158607?source=a2u4u00000100n1AAA

Hi folks - 

We hope that you've seen our link about the Autodesk Desktop Connector update making some significant improvements in the BIM360 Revit token issue.

We were hoping that you could take a super quick survey just to tell us your experience with it.

We're working with Autodesk on the issue, and they'd like to know if what they've done has "moved the needle" or not.

Survey here:

https://s.surveyanyplace.com/clarityusers2022

Thank you for your time!

There was recently a security issue published on the internet about the Apache Log4net component: https://www.cvedetails.com/cve/CVE-2018-1285/

Unlike the previous issue about Apache Log4J, Clarity DOES in fact use this component.

We do not believe that this security issue meaningfully affects Clarity customers. Here is why:

If you have concerns about this issue, please reach out to us via support (at) rand.com.

We have been working with Autodesk for some time, trying to identify why the Desktop Connector and AdSSO components have been frequently "stepping on one another", causing the loss of the BIM360 token on Clarity Task Servers.

Autodesk today released Desktop Connector 15.4.0.1677 Download: https://help.autodesk.com/view/CONNECT/ENU/?guid=GUID-03D59AAD-65B0-45E3-84F2-A12AAA5BB267 

According to one Clarity customer who was involved in pre-release testing of this version, it resolved more than 70% of the "lost token" issues. While this is not 100% - we're extremely grateful for this kind of progress.

We strongly recommend deploying this version of Desktop Connector to anyone who has had issues of the BIM360

We have had a variety of customers asking for a statement of whether we're affected by the Log4J / Log4Shell vulnerability.

We do not use Log4J (or any other Java, for that matter) - so we should be unaffected.

We DO use Autodesk Forge - and at one point a customer indicated that Autodesk's trust-and-security page still had "Forge" as pending. Autodesk has expanded the statuses on this page:

https://www.autodesk.com/trust/security-advisories/adsk-sa-2021-0012

Clarity does use:

- Forge Data Management:  Not Vulnerable

- Forge Design Automation: Mitigated (and we only use only if you opt into Clarity Cloud Processing)

- Forge Model Derivative

Recorded Webinar Now Available:

Matt Mason (Product Manager for Clarity at IMAGINiT) and Bill Carney (Design Technology Leader) discuss the new Clarity Space Programming Module.

https://resources.imaginit.com/videos-webcasts/explore-the-new-clarity-space-programming-module

Hello, In the Alternate IFC In the configuration of "Configuration Name" I cannot retrieve my personalized export parameters from my Revit model. I tried to do DBexport but nothing or done. For information, my central model is on BIM 360.    

Last week we reported that a percentage of customers encountered an issue during installation which was causing their Clarity web application to not work after install. Root Cause: During an upgrade install, the Clarity Host Installer issued a command to stop all of the Microsoft IIS services—to ensure that no files are in-use when we attempt to remove/replace/upgrade them. For some customers, this command either:

In these cases, the DLLs for the web application did not get properly replaced, and it caused issues after the installation. NOTE: If you successfully installed the software, and your web application worked—then there is

For architects that do Space Programming / Space Planning projects, we have introduced a new module for Clarity to help.

• Develop your Space Program inside of Clarity, or in Excel (then import it).
• Provide various tools to analyze the program in Clarity (pivot table, stacking diagram, etc).
• Build adjacency rules
• Inside Revit:
  • Define parameter mappings to work with your Space Programming Families
  • Automate the creation of elements to represents program requirements
  • Track the design against the program
  • Check adjacencies
  • Convert families to rooms (with walls)
  • Check and place FF&E to meet requirements
  • Synchronize data back to Clarity for reporting
• Report

Hello!

The development team is happy to offer the newest version of IMAGINiT Clarity: 2022.1.

What’s In 2022.1?

• New integration to Egnyte Cloud Storage (Post Task Action and Sync Task)
• New integration to Google Drive (Sync Task)
• Improved configuration of BIM360 Upload Post Task Action (lock it to THIS project)
• Improved ProjectWise to Sharepoint integration
• Metrics Enhancements:
• If you are opted into “Community Metric Sharing”, see what (anonymous) other firms are using for Firm Standards
• Added Metrics for AutoCAD and Civil 3D.
• Clarity Client for AutoCAD

What Else?

For Architects doing Space Programming work, there is a whole new Clarity

Is there a way to apply a bunch of Task Templates to a project at once?