New Topics

  • Clarity 2025.1 Released

    Mandi Bishop · 0 · Posted

    The Clarity team is happy to announce the availability of Clarity 2025.1!

    This new version includes:

    • Bluebeam Integration
    • Multi-Project Actions
    • Task Management Enhancements

    And more. You are welcome to join us at the link below for a short webinar related to what's in the Clarity 2025.1 product.

    Date: Wednesday November 27, 1pm EST.

    Register Here

    How Will I Get My Copy?

    An email will be sent in the next day or so to the designated contact for your company with the new download.

    If you do not receive it within a couple of days, please:

    1. Check the spam filter

  • 1

    More control of failed tasks

    Hilary Williams · 0 · Posted

    Tasks that failed, I would like to Batch control what happens based on what they are. I would like to Batch re-start all of the Publish tasks. all of the Daily metrics, just batch delete and let them cycle back around for instance.

  • 1

    Quick Button to plot a Linked Model, But not open

    Hilary Williams · 1 · Last reply by Matt Mason

    For Background, I know that when I open a model we can plot a linked model from the pyRevit plot command. But is there a way to automate this function through Clarity? We have the need to refer to another discipline sheets on the hub, and not everyone publishes their sheets like they should.

    We need a way to be able to quickly plot links to pdf while NOT opening the other firms model.

    On the ACC, I often only have View + Download permissions to other firms models. So, we can't open those links anyways.

  • 1

    Add Ability to turn off Log Preview in the Task Queue Screen

    Brooke Peterson · 0 · Posted

    While the short preview of running logs is sometimes very useful in the task screen:

    There are times when assessing a long queue that it would be very nice to have option to turn off the log previews to condense the list and make it easier to find the info i'm looking for. Would it be possible to toggle on/off the log preview?

  • 1

    Periodic Snapshot of Tasks Dashboard

    Holden Fleck · 0 · Posted

    For the purpose of high level task health monitoring it would be helpful to be able to set up an Alert or something similar that would send an email containing the task metrics for the last hour, day, etc... similar to the Dashboard page from the Tasks tab.

    If I could have Clarity email just me or certain admins a dashboard that shows task health for the last hour, it could help catch systemic issues with the server or task machines earlier, especially if Clarity maintenance is not in my scope of work in a given day or week.

  • How to Increase the Size of the AdminWebservice Logs on the Host

    Sherry Pittman · 0 · Posted

    The AdminWebservice logs, with the default settings will roll over at 100kb. If you have a large amount of data you have may roll over too quickly for us to find the information we need for diagnostics.

    On the host machine go to the folder below and edit the Log4net.config as follows:

    C:\inetpub\wwwroot\CentralWebservices

    Change the value as shown below to increase the file size to 1mb.

    <maximumFileSize value="1000000" />

    You can also increase the quantity if you like.  

     You may get an error when trying to save the file, so Save As and make sure that the Save as Type

  • Clarity Task Tray Proxy Config for Sending Task Diagnostics from Completed Task ID

    Sherry Pittman · 0 · Posted

    Issue:

    Error sending task diagnostics from the host when things are locked down due to security reasons.

    If sending diagnostics normally works, then clearing the logs folder will likely resolve the issue and this configuration change is not needed.

    Please refer to the following blog to clear the logs folder:  https://imaginit.helprace.com/i602-how-to-clear-the-task-server-logs-folder

     Process:

    1. Log onto the task server as the designated Clarity account
    2. Exit the Clarity task tray and stop the Clarity Windows task server service in Services
    3. Zip the content of the logs folder (replace the highlighted value with your version of Clarity if different): C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2024\Logs
    4. Delete
  • 1

    Model upgrader option : limit action to top folder, remove sub-folders models from beeing upgraded

    Guillaume Lallier · 0 · Posted

    It would be very helpful to have an option to select only top folder without sub-folders for model upgrader task.

  • Clarity Task Server Post Action Wait Time Configuration

    Sherry Pittman · 0 · Posted

    It may be necessary to increase the amount of time we wait before trying to send files to post action.  The default wait time is 30 seconds.

    Increasing the wait time may be needed if you are seeing errors like this on tasks during post action:

    The process cannot access the file because it is being used by another process: UNKNOWN APPLICATION (NONE FOUND)"

    To make this configuration change we will need to add a line to the ClarityRevitTaskServer.dll.config file located in the following folder:

    C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit

    Process

    • Log onto the task server as the
  • Clarity Database Export Errors

    Sherry Pittman · 0 · Posted

    Prior to running a Revit Database Export, there is no defined data for the parameters.  Once the first model is run, it sets those values, so all other models with the same parameter name, must have the same types of data set in the parameter or you will get errors.

    What that means is, if I look at the first example below BoxSize is expecting an integer, but in the model that it is running on now, it is formatted as a text parameter.  The data type must be the same in all models.

    Error Examples

    • An error occurred during export
  • Revit Database Export Config to Skip Tables

    Sherry Pittman · 0 · Posted

    This change is Revit version specific!

    If you are running into issues with the Revit DBExport task and want to skip certain categories, you can modify a config file to do that.

    Process

    This change is Revit version specific!

    • You will need to log onto the task server as the designated Clarity account
    • Exit the Clarity task tray
    • Make a copy of the highlighted config file for the version of Revit you want to change C:\Program Files\IMAGINiT Technologies\Clarity Task Server for Revit\202#\Plugins\RevitDBExport.dll.config
    • Change the extension from .config to .orig so we have a backup copy of the original settings
    • Modify
  • How to Backup the RandRevit Database

    Sherry Pittman · 0 · Posted

    The RandRevit database is where all the information for projects, tasks and more is housed, so having a current backup on hand is always a good idea.

    Setting an Automated Backup in Settings

    There is a configuration for this in Settings on the General tab to Backup the System Database.

    The system will attempt, once per week, to make a backup of the RandRevit centralized database to the Backups folder defined in settings.

    Manually Backing up the Database

    Connecting to the database

    RDP into the machine where the SQL Database is installed, if you are using the SQL database installed with Clarity it will

  • 1

    ForgeApiException: Uncaught error while testing if folder...

    Kenny Hunter · 1 · Last reply by Matt Mason

    Project is unable to "Migrate Models" to a new hub. Was working at one point and now cant find the "folder" or "Project" in the clarity project.

    However, If I create a new project from scratch, it CAN see the clients hub and its files. However, when attempting the "Migrate" model task again, it comes up with "no folder" error.

    Error (BIM360ForgeError)

  • 1

    External Reporting Link causes error/crash of browser

    David · 1 · Last reply by Matt Mason

    When clicking the "external reporting link" under project home i receive the following error. This greys out the entire screen and forces us to close and re-log in. 

     

    An has error occurred in Clarity. Further information may be available in the server log files.

    Clarity Support: Phone: +1 (888) 528-4765 (US) Email: support@rand.com

    Is there a setting that needs to be changed or updated to allow for external reporting? 

  • 2

    Clarity Revit Add-in download

    Andrew Neilson · 0 · Posted

    Download links for the Revit Add-in?

  • 1

    Cupix

    Derek Becher · 0 · Posted

    Has there been any discussion around giving Clarity the ability to upload files to Cupix, specifically NWD files?

  • How to Check the Status of the Task Servers

    Sherry Pittman · 0 · Posted

    In order for Clarity tasks to be processed on the Task Servers, the Task Servers must be logged in with the designated Clarity account at all times.

    If the machine does automatic Windows update, we cannot automatically sign back in and this will cause tasks to time out until the task server is signed back in.

    In addition to that, the Clarity Task tray must be running in order to process Revit tasks.

    For Clarity Windows Task Server tasks, that service must be running.

    The 360 Token for these tasks uses the credentials tied to the project in the Clarity

  • 1

    Task Targets Edit Form Filter

    Derek Becher · 0 · Posted

    In the new task target menu can we get a search bar to filter down the list of available models. On large projects it can be hard to sort through all them.

  • 1

    Historic Task Metrics in Task Setup Page

    Holden Fleck · 0 · Posted

    For the sake of tracking the historic "health" in terms of Completion vs Error count or percentage, it would be great if this info could somehow be visualized within a Clarity project for each specific setup task.

    I could see it being helpful within the setup page of the task itself to see a count of how many times that task has completed or errored out.

    Separately, it would be cool also to have options for visualizing (pie chart, bar chart, etc...) which tasks in the project overall are succeeding or failing (maybe more important to see which one is

  • 1

    Clarity Task Utility

    Steve Cardinal · 0 · Posted

    The Clarity Task Utility does not accurately retrieve/report on Task Sequence tasks. Seems it will show subtasks that are claimed but not in progress. It also doesn't include the Task sequence task itself. Can this be updated/fixed?