360 Stale Project Things To Check

Projects are showing as Stale in Clarity

Autodesk Health
- Were there Autodesk outages that may have affected things?
  - https://health.autodesk.com/
In Clarity
- Is the Clarity Monitoring Service still running?
  - Stop/Start the service to rescan everything
    - Server tab, Central Host
- Is the Oauth for that project still valid?
  - Server tab, Settings, Oauth
    - https://imaginit.helprace.com/i484-clarity-how-to-reset-the-360-oauth-credentials
- Select Check to see what Hubs/Projects you can see with that Oauth
- Edit the project and go to the Project Type tab, Edit and re-select the Oauth for the project to reset it.
  - Reset the Sub Folder.
    - Generally, It should at least be set to Project Files\
    - https://imaginit.helprace.com/i603-how-to-edit-a-360-project-in-clarity
- Do you see the models on the project home page? We must see them here in order for them to be available for tasks.
In 360
- Is that account active in the project in 360?
- Is the Oauth identity still assigned to the project?
- Is that identity also part of the document management team?
- Is the project still active in 360?
  - If the project has been archived in 360 it will show as stale regardless of the Oauth and Monitoring status.
- Is the Clarity App still Active?
  - If you uninstall the app and reinstall it does the hub/project show up?