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bim360 next gen project models not showing

We set up a bunch of bim360 next-gen projects yesterday and none of them are seeing any project models.   I have run a rescan.   when I log in with our clarity service account I can see the models.

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MP

I ended up going into each project and requesting a rescan a little later in the day and they all showed up then within 10 minutes or so.

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Matt,

can you confirm that the account admin has not removed Clarity?

if so, please send in the Monitoring service logs along with the name of the hub/project.

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