General

Updates are patches to the current version you have installed.  For example 24.1.5

You can see if an update is available from the Server tab, Central Host to the right of the Update Version value.

Update Process

Log onto the Host server as the Clarity service account (application pool identity)

Right click on the desktop icon Update Clarity Host, Run as Administrator

The updater dialog will come up to determine if the update is needed, if so it will start downloading the files needed to update.

When the update completes, it will indicate if it succeeded or failed.

If it succeeds, close the dialog box.

Failed

If it fails, note the log file location and send that file to support@rand.com so we can determine what the issue is.  Close the dialog box.