Clarity How to Increase the Monitoring Service Log File Max Size

The monitoring logs, with the default settings, will roll over at 100kb.

If you have a large amount of data, they will likely roll over too quickly for us to find the information we need for diagnostics.  To resolve this, and capture more data, we need to modify a config file.

Log onto the host machine as the Clarity Service Account

Go to the following folder:

• C:\Program Files\IMAGINiT Technologies\Clarity Monitoring Service

• Make a copy of this file: Log4net.config and rename the copy extension to .ORIG

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• Edit the Log4net.config with Notepad

• Change the value as shown below to increase the file size to 1mb.

• <maximumFileSize value="1000000" />

  • Or add another 0 to change them to 10 mb

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• Save the file.

• If you get an error saving the file, do a Save As to the desktop. Make sure the Save as type is All types and Save.

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• Copy back into the original folder and overwrite.

• Restart the Clarity Monitoring Service in Services.