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Duplicate Projects on BIM360/ACC list.

During project startup we've started seeing this a lot.

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Multiple identical projects on the BIM360/ACC project list. This is really confusing as one of these projects is the correct project.  If we pick the wrong project during startup all the tasks fail out as clarity "Cannot find a revit model..." 

Currently or fix is this:
1) Identify if a project is set correctly (revit file names, file filters, etc)
2) If the project is set correctly- Delete the clarity project and make a new project pointed at a different project on the list (maybe this is the correct one, this time?)
3) Run a test task to see if the project is correct, if not, try again.

Any idea how we can clean this up?

My hypothesis is, when there is an issue with project startup on ACC/BIM360 (project won't initialize, etc) we rename and archive the project and try again. This creates a new project on the list Clarity is pulling. So, I think archived projects in BIM360/ACC are tied to the issue (note that renaming an Archived project on BIM 360 doesn't update in the Clarity list)

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Dan,

I stand corrected.

On the first of every month, we look at BIM360/ACC projects in our cache that have not been "seen" by the API for the past 30 days. Any of them will be cleaned up from the cache.

And If this is not soon enough (because it theoretically could take up to 59 days) - reach out to us in support and we can give you a query that will JUST wipe out the cache for projects that have not been seen in X days (you specify).

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Dan - 

Once the projects are archived, we generally can't "see" them anymore with the API. Within the database, our cached copy is in the "SkyscraperProjects" table.

1. The project ID could be helpful to identify them, but we could probably just find things with the same project name, and the compare the field called "LastSeenOn" - this tells us if we can no longer see the project.

2. It is definitely easier to nuke-and-recreate. I would expect it would only take a minute to re-create the project cache (and probably somewhat longer to recreate the corresponding model cache). Not sure if there are downsides to this, I'm asking around.

3. I don't think it will, the way things are now. We don't want to delete projects from this the moment that they are no longer visible (because sometimes that's just a temporary permissions issue). 

-Matt

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Dan - apologies that we missed this the first time around.

Out of curiousity, do you think that the "old" projects were archived?

The BIM360/ACC projects are cached inside of the database. Reach out to support, and we can give you instructions on how to clean them up specifically, or just wipe the cache and have them regenerate.

Best Regards,

Matt

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DW

Correct, this usually happens when the project on ACC or BIM360 is archived due to some mishap in the startup process (thank you, Autodesk). three questions:

1) I don't really know how to identify which project is which on the project list as they all have the same name. I assume the project ID on BIM360/ACC is helpful here. Is that correct?

2) It sounds way easier to just nuke the cache and recreate it? But would that take a long time? We have thousands of projects on BIM 360 and ACC.

3) Is this something that will eventually fix itself? I don't want to put my hand in a running machine unless needed. I'd prefer not to take any corrective action if not needed.

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