Clarity 2022.1 Installer Issue: Mitigated

Last week we reported that a percentage of customers encountered an issue during installation which was causing their Clarity web application to not work after install.

Root Cause:
During an upgrade install, the Clarity Host Installer issued a command to stop all of the Microsoft IIS services—to ensure that no files are in-use when we attempt to remove/replace/upgrade them.

For some customers, this command either:

In these cases, the DLLs for the web application did not get properly replaced, and it caused issues after the installation.

NOTE: If you successfully installed the software, and your web application worked—then there is nothing for you to do.

Improved Version:
The improved version has been posted (at the same links). We recommend downloading the new version if you have not yet deployed Clarity 2022.1.
Download Link: http://s3.amazonaws.com/IMAGINiTSoftware/ClarityCentralHost2022.zip

In the new installer, we use an alternate command to force the stop of IIS web services that is less prone to issues of security and timeout. However—if you do encounter an issue stopping the IIS web services, the installer will no longer continue. If you encounter this, the installation will stop, and you must manually stop the IIS services before re-starting the installer.

Support
If you encounter issues or have further questions, please reach out to our support department at support@rand.com.