Frequently Asked Questions: Clarity | IMAGINiT Support Frequently Asked Questions Helprace RSS https://imaginit.helprace.com/s2-clarity/questions/top?format=rss Task output to Egnyte Anyone else using Egnyte as their primary file storage platform? I want to be sure tasks can be automated utilizing the desktop connector.

]]> Fri, 29 Jan 2021 20:25:54 +0000 https://imaginit.helprace.com/i344-task-output-to-egnyte https://imaginit.helprace.com/i344-task-output-to-egnyte Brian Zuzik Brian Zuzik Anyone else using Egnyte as their primary file storage platform? I want to be sure tasks can be automated utilizing the desktop connector.

]]> Is there a way to export a spreadsheet of all projects, tasks, and task schedules? It's starting to get a little nuts with all of the projects we're adding.  It would be nice to be able to setup a graph of all the projects, which tasks are under each project, and what the schedules are for each task. 

The only thing that comes close (that I know of) is task timeline, but it cannot be exported and manipulated.  We have to manually create and update a spreadsheet in order to get a visual of what all happens and when.

Is there a feature for this that I'm missing?

]]> Fri, 30 May 2025 09:15:08 +0000 https://imaginit.helprace.com/i710-is-there-a-way-to-export-a-spreadsheet-of-all-projects-tasks-and-task-schedules https://imaginit.helprace.com/i710-is-there-a-way-to-export-a-spreadsheet-of-all-projects-tasks-and-task-schedules Mike Underwood Mike Underwood It's starting to get a little nuts with all of the projects we're adding.  It would be nice to be able to setup a graph of all the projects, which tasks are under each project, and what the schedules are for each task. 

The only thing that comes close (that I know of) is task timeline, but it cannot be exported and manipulated.  We have to manually create and update a spreadsheet in order to get a visual of what all happens and when.

Is there a feature for this that I'm missing?

]]> Update Revit File From Disk - Target Path How can one specify a path location that is one or two folder before the project/ target path? 

This path would be the path to where the updated revit file, that has been stripped, will be saved too.

in short, the idea is to be able to update a revit file that is with in the main project folder but is not within the working directory, which seems to be the target directory as well, as a subfolder.

Thanks in advance

]]> Tue, 25 Jun 2019 22:07:05 +0000 https://imaginit.helprace.com/i147-update-revit-file-from-disk-target-path https://imaginit.helprace.com/i147-update-revit-file-from-disk-target-path Marcos Alonso Marcos Alonso How can one specify a path location that is one or two folder before the project/ target path? 

This path would be the path to where the updated revit file, that has been stripped, will be saved too.

in short, the idea is to be able to update a revit file that is with in the main project folder but is not within the working directory, which seems to be the target directory as well, as a subfolder.

Thanks in advance

]]> Can you add functionality to the TransferProjectStandards task? We need the ability to transfer "DWG/DXF Export Setup Settings"

]]> Tue, 03 Mar 2020 16:18:59 +0000 https://imaginit.helprace.com/i242-can-you-add-functionality-to-the-transferprojectstandards-task https://imaginit.helprace.com/i242-can-you-add-functionality-to-the-transferprojectstandards-task Alan Strominger Alan Strominger We need the ability to transfer "DWG/DXF Export Setup Settings"

]]> Email file from Task output directly to the user I am wondering if a feature upgrade (or existing feature I may be unaware of?) could be made to allow for files to be emailed to a user upon completion of the task.  

e.g. export DWG or export PDF, I would like to be able to email the file directly to the user that requested the file. In a perfect world based on file size there would be options for emailing directly or emailing a link to download the file.

Alternately, a way that when a task is initiated by the user, for the username to be available to post[_cuted_]

]]> Wed, 05 Apr 2023 07:44:39 +0000 https://imaginit.helprace.com/i517-email-file-from-task-output-directly-to-the-user https://imaginit.helprace.com/i517-email-file-from-task-output-directly-to-the-user Brooke Peterson Brooke Peterson I am wondering if a feature upgrade (or existing feature I may be unaware of?) could be made to allow for files to be emailed to a user upon completion of the task.  

e.g. export DWG or export PDF, I would like to be able to email the file directly to the user that requested the file. In a perfect world based on file size there would be options for emailing directly or emailing a link to download the file.

Alternately, a way that when a task is initiated by the user, for the username to be available to post task actions?

Thanks!

]]> Sort Projects by Number Is it possible to sort projects by number?

]]> Fri, 02 Aug 2019 01:00:21 +0000 https://imaginit.helprace.com/i138-sort-projects-by-number https://imaginit.helprace.com/i138-sort-projects-by-number Nick Bower Nick Bower Is it possible to sort projects by number?

]]> How many Clarity customers out there are Bluebeam Studio users? How about Studio Prime-level users?

(I believe that Studio Prime is necessary to have access to the API for integrations).

Thanks,

Matt

]]> Tue, 31 Mar 2020 21:01:24 +0000 https://imaginit.helprace.com/i258-how-many-clarity-customers-out-there-are-bluebeam-studio-users https://imaginit.helprace.com/i258-how-many-clarity-customers-out-there-are-bluebeam-studio-users Matt Mason Matt Mason How about Studio Prime-level users?

(I believe that Studio Prime is necessary to have access to the API for integrations).

Thanks,

Matt

]]> Troubleshooting Clarity Errors I'm looking for some guidance on how to troubleshoot some specific errors that keep popping up in our clarity task queue. Some of these are benign errors and some are production delaying errors.

1) How can I reduce the number of "Task Timeout: Task sat in a 'Claimed' status for too long!" errors?

I'm seeing this error a lot. I have noticed the following characteristics - The error tends to occur when the task server is opening larger models and downloading a local copy. Is there a way I could dive deeper into what's causing this specific error? I've tried[_cuted_]

]]> Thu, 10 Sep 2020 21:24:58 +0000 https://imaginit.helprace.com/i320-troubleshooting-clarity-errors https://imaginit.helprace.com/i320-troubleshooting-clarity-errors Dan Warren Dan Warren I'm looking for some guidance on how to troubleshoot some specific errors that keep popping up in our clarity task queue. Some of these are benign errors and some are production delaying errors.

1) How can I reduce the number of "Task Timeout: Task sat in a 'Claimed' status for too long!" errors?

I'm seeing this error a lot. I have noticed the following characteristics - The error tends to occur when the task server is opening larger models and downloading a local copy. Is there a way I could dive deeper into what's causing this specific error? I've tried restarting the task servers (helps sometimes), I've tried extending the time task servers retain local cache files (this seems to help the most but doesn't eliminate the issues.This error has caused issues with model updates for coordination and processing of tasks like producing check sets. It can cost us production time. Also, any recommendations (hardware, system settings etc.) that might help are appreciated.

2) Reducing "Export Error in Table"

I'm certain this has to do with data compatibility. It seems from the posts I've read here that this issue is related to Clarity trying to write a parameter of an incorrect type. My question, how do i troubleshoot and resolve this issue. I'm having a lot of trouble isolating the mystery parameter to eliminate this nuisance error. Here's are a couple examples:

  1. Export Error in Table: Sheets Element Info: Category: Sheets Name: EXISTING CONDITIONS Id: 4225382 / An error occurred during export processing: ArgumentException: Input string was not in a correct format.Couldn't store <> in Order Column. Expected type is Double.
  2. Export Error in Table: Sheets Element Info: Category: Sheets Name: SHEET INDEX AND GENERAL NOTES Id: 101289 / An error occurred during export processing: ArgumentException: Input string was not in a correct format.Couldn't store <> in Order Column. Expected type is Double.

3) Final one I promise. Is there a way I could chart and track the number of errors recorded each day? I would love to be able to track these overtime to see if this game of error whack a mole is actually reducing the number of errors we get.

]]> Why does the list of Worksets not filter by model? Why is it that when I set up a task to focus on one specific model, when I go to specify worksets to open/close, it still shows all available worksets for all models in the project? 

Clarity is already pulling this information, it should be simple to filter list of worksets based on models selected for the task.

]]> Mon, 14 Sep 2020 16:45:02 +0000 https://imaginit.helprace.com/i322-why-does-the-list-of-worksets-not-filter-by-model https://imaginit.helprace.com/i322-why-does-the-list-of-worksets-not-filter-by-model Philip Chase Philip Chase Why is it that when I set up a task to focus on one specific model, when I go to specify worksets to open/close, it still shows all available worksets for all models in the project? 

Clarity is already pulling this information, it should be simple to filter list of worksets based on models selected for the task.

]]> While using Filename Builder why will VIEW and SHEET not populate on my projects? I am working to create a task that can print specific sheets from my model to PDF and follow the naming of the sheet as the file name.

However, the biggest issue so far seems to be that in my "Filename Builder" pop-up box I don't have 2 parameters that seem like they should be there according to examples posted in the Help area (Using File Keywords - User Interface for Filename Building).

I tried running a Database Export again with no success on getting "View" and "Sheet" to populate for me to use in creating my new task. See[_cuted_]

]]> Thu, 07 Apr 2022 20:57:37 +0000 https://imaginit.helprace.com/i434-while-using-filename-builder-why-will-view-and-sheet-not-populate-on-my-projects https://imaginit.helprace.com/i434-while-using-filename-builder-why-will-view-and-sheet-not-populate-on-my-projects Carl Brown Carl Brown I am working to create a task that can print specific sheets from my model to PDF and follow the naming of the sheet as the file name.

However, the biggest issue so far seems to be that in my "Filename Builder" pop-up box I don't have 2 parameters that seem like they should be there according to examples posted in the Help area (Using File Keywords - User Interface for Filename Building).

I tried running a Database Export again with no success on getting "View" and "Sheet" to populate for me to use in creating my new task. See the attached image for an example of what my Filename Builder pop-up looks like.

]]> When running a new task I keep getting this error An unexpected error occurred: NullReferenceException: Object reference not set to an instance of an object. When I run a new task I get this error

n unexpected error occurred: NullReferenceException: Object reference not set to an instance of an object.:

]]> Thu, 20 Oct 2022 21:04:29 +0000 https://imaginit.helprace.com/i482-when-running-a-new-task-i-keep-getting-this-error-an-unexpected-error-occurred-nullreferenceexception-object-reference-not-set-to-an-instance-of-an-object https://imaginit.helprace.com/i482-when-running-a-new-task-i-keep-getting-this-error-an-unexpected-error-occurred-nullreferenceexception-object-reference-not-set-to-an-instance-of-an-object Jeromy Lambert Jeromy Lambert When I run a new task I get this error

n unexpected error occurred: NullReferenceException: Object reference not set to an instance of an object.:

]]> Clarity Rand Database exporting As we were exporting the Clarity Rand database using SQL server connection, we came across couple of hurdles.

  • Clarity index data base is empty

  • The Modeltime query table is only available for some users, we need that to be available for all the users working on the models.

There are some query tables that are empty. E.g. (Diagnostic chart, User group, User group project, User group Revit user) Only some users are visible in user query tables.  Model Size is negative and unreal number is query tables. We need to produce a 'matrics over time' diagram like below.

]]> Mon, 30 Jan 2023 23:20:59 +0000 https://imaginit.helprace.com/i503-clarity-rand-database-exporting https://imaginit.helprace.com/i503-clarity-rand-database-exporting Hafis Jamal Hafis Jamal As we were exporting the Clarity Rand database using SQL server connection, we came across couple of hurdles.

  • Clarity index data base is empty

  • The Modeltime query table is only available for some users, we need that to be available for all the users working on the models.
  • There are some query tables that are empty. E.g. (Diagnostic chart, User group, User group project, User group Revit user)

  • Only some users are visible in user query tables. 

  • Model Size is negative and unreal number is query tables.

We need to produce a 'matrics over time' diagram like below.

]]> How do I get the name of the workset each Revit link is placed on? Is it possible to get the name of the workset each linked Revit model is placed on?

I have been running the Revit Database Export task with the Workset Data Option setting set to Exhaustive (and Medium), but my report options do not include a Workset Name or Workset ID for Revit link instances.  I also do not see workset information in the SQL database for the project in the RVTLinks tables.

I have project with over 200 Revit models, it would be very helpful if I could know if all their links were on an appropriate workset.

Thanks.

]]> Mon, 21 Aug 2023 14:17:01 +0000 https://imaginit.helprace.com/i550-how-do-i-get-the-name-of-the-workset-each-revit-link-is-placed-on https://imaginit.helprace.com/i550-how-do-i-get-the-name-of-the-workset-each-revit-link-is-placed-on Scott MacKenzie Scott MacKenzie Is it possible to get the name of the workset each linked Revit model is placed on?

I have been running the Revit Database Export task with the Workset Data Option setting set to Exhaustive (and Medium), but my report options do not include a Workset Name or Workset ID for Revit link instances.  I also do not see workset information in the SQL database for the project in the RVTLinks tables.

I have project with over 200 Revit models, it would be very helpful if I could know if all their links were on an appropriate workset.

Thanks.

]]> Where is the historical data that drives the model metrics graphs? I would like to be able to track the Model Score progress of all the Revit models in a project over a timeline.  Is the data that drives the model metrics graphs accessible? See image below.  

I would like to create a line chart of all the models in a project, or the model score average of each project in our office.

Thanks.

]]> Tue, 17 Oct 2023 10:53:50 +0000 https://imaginit.helprace.com/i561-where-is-the-historical-data-that-drives-the-model-metrics-graphs https://imaginit.helprace.com/i561-where-is-the-historical-data-that-drives-the-model-metrics-graphs Scott MacKenzie Scott MacKenzie I would like to be able to track the Model Score progress of all the Revit models in a project over a timeline.  Is the data that drives the model metrics graphs accessible? See image below.  

image-1695911803990.png

I would like to create a line chart of all the models in a project, or the model score average of each project in our office.

Thanks.

]]> Transfer Clarity Host to new virtual server Hello,

We are upgrading our physical local server and need to transfer the Clarity Host on current virtual server on the old physical hardware to the new physical server with the transferred or copied virtual server with the Clarity Host. What is the best way to do this? Would setting up a meeting with Imaginit support be helpful?

Any knowledge would be appreciated.

Thanks,

]]> Mon, 20 Nov 2023 19:33:49 +0000 https://imaginit.helprace.com/i573-transfer-clarity-host-to-new-virtual-server https://imaginit.helprace.com/i573-transfer-clarity-host-to-new-virtual-server Bruce Gunderson Bruce Gunderson Hello,

We are upgrading our physical local server and need to transfer the Clarity Host on current virtual server on the old physical hardware to the new physical server with the transferred or copied virtual server with the Clarity Host. What is the best way to do this? Would setting up a meeting with Imaginit support be helpful?

Any knowledge would be appreciated.

Thanks,

]]> Can we add columns to the All Projects table view? Is there a way (or could there be a way) to add columns to the All Projects table view? I saw a couple of other requests about adding task/task server specific columns, but I'm thinking more along the lines of the built in project properties like Type, Hub, Office, maybe Tags and also custom Project Parameters like if we create a BIM Manager parameter (which we have) it would be great to be able to filter the list of projects by that parameter or by office or filter out our hub to see what projects are hosted on external hubs,[_cuted_]

]]> Thu, 25 Jan 2024 18:59:27 +0000 https://imaginit.helprace.com/i586-can-we-add-columns-to-the-all-projects-table-view https://imaginit.helprace.com/i586-can-we-add-columns-to-the-all-projects-table-view Eric Stimmel Eric Stimmel Is there a way (or could there be a way) to add columns to the All Projects table view? I saw a couple of other requests about adding task/task server specific columns, but I'm thinking more along the lines of the built in project properties like Type, Hub, Office, maybe Tags and also custom Project Parameters like if we create a BIM Manager parameter (which we have) it would be great to be able to filter the list of projects by that parameter or by office or filter out our hub to see what projects are hosted on external hubs, etc.

]]> For BIM360 / ACC projects, can Clarity detect the upgrade and adjust the Clarity Project Settings accordingly? We've had a few cases where projects were upgraded on ACC and the BIM Manager forgot to go to Clarity and ugrade the project there and tasks just stopped running. Is it possible for Clarity to just do this on it's own?

]]> Fri, 05 Apr 2024 18:06:55 +0000 https://imaginit.helprace.com/i608-for-bim360-acc-projects-can-clarity-detect-the-upgrade-and-adjust-the-clarity-project-settings-accordingly https://imaginit.helprace.com/i608-for-bim360-acc-projects-can-clarity-detect-the-upgrade-and-adjust-the-clarity-project-settings-accordingly Eric Stimmel Eric Stimmel We've had a few cases where projects were upgraded on ACC and the BIM Manager forgot to go to Clarity and ugrade the project there and tasks just stopped running. Is it possible for Clarity to just do this on it's own?

]]> How many times does a task fail before it disables? As the question says,  after a task fails so many times Clarity disables it and adds a note in the task (which is great). How many fails does it take disable? 

]]> Wed, 17 Apr 2024 13:44:35 +0000 https://imaginit.helprace.com/i617-how-many-times-does-a-task-fail-before-it-disables https://imaginit.helprace.com/i617-how-many-times-does-a-task-fail-before-it-disables Angelica Angelica As the question says,  after a task fails so many times Clarity disables it and adds a note in the task (which is great). How many fails does it take disable? 

]]> Clarity Revit Add-in download Download links for the Revit Add-in?

]]> Mon, 07 Oct 2024 23:12:31 +0000 https://imaginit.helprace.com/i687-clarity-revit-add-in-download https://imaginit.helprace.com/i687-clarity-revit-add-in-download Andrew Neilson Andrew Neilson Download links for the Revit Add-in?

]]> Database export fails My Database export keeps failing. The task server won't claim the task. It evaluates it and just freezes. All other tasks execute just fine. Any ideas?

]]> Thu, 13 Dec 2018 22:00:25 +0000 https://imaginit.helprace.com/i23-database-export-fails https://imaginit.helprace.com/i23-database-export-fails Ambrose Clark Ambrose Clark My Database export keeps failing. The task server won't claim the task. It evaluates it and just freezes. All other tasks execute just fine. Any ideas?

]]>