New Questions: Clarity | IMAGINiT Support

Are there any issues with Clarity access as Autodesk rebrands ACC to Forma?

Bruce Gunderson II — Thu, 26 Feb 2026 17:48:12 +0000

Hello,

Wondering if Clarity team working with Autodesk found any issues with Clarity access to BIM 360 or ACC with Autodesk rebranding ACC to Forma?

Thanks,

Bruce

Clarity ACC Docs to PDF Task Fails When Exporting Multiple Revit Files

Roshan Raut — Tue, 03 Feb 2026 05:20:44 +0000

I am facing an issue with the Clarity ACC Docs to PDF task when attempting to export multiple Revit files at the same time.

Observed Behavior:

When running the ACC Docs to PDF task for multiple Revit models, the task fails.
The error indicates that Files are in use.
I retried the export several times, but the same issue occurs consistently.

Please advise whether this behavior is a known limitation or requires specific configuration settings to handle multiple Revit exports in the ACC Docs to PDF workflow.

DWG to PDF (Civil3D) Parameters

Maya Mashiach — Wed, 21 Jan 2026 20:51:05 +0000

Can anyone tell me what the parameters of a DWG file or DST file needs to look like for Clarity to pick up the PDF task correctly. Do we need to have a certain layout setup or wondering why only some DWGs in a DST get picked up by Clarity for printing, but not all. Hoping for some insight on the setup process, as it has not worked for us consistently at all.

Is there a way to use Clarity to publish a sheet set to our ACC Docs platform?

Maya Mashiach — Wed, 21 Jan 2026 20:47:49 +0000

Looking to see if this is a workflow we can implement with our Model publishing and ACC Docs workflow.

De-active projects do they still run?

Lisa Sprague — Fri, 02 Jan 2026 15:23:52 +0000

If you set a project to de-active and still have the tasks set to run and do not have the set to on demand do, they still run?

Multiple PDFs Saved to Source File Locations

Neil Osher — Mon, 13 Oct 2025 20:23:56 +0000

We have a single PDF task whose Scope is set to "File" with a wildcard so that it will go into each subfolder on ACC (Arch, Mech, Elec, Struct, Plumb, etc.) and print the predefined Print Set. We want the resulting PDFs to end up next to the source models they originated from on the ACC hub. The Post Action BIM 360/ACC upload will only send it to a single folder. We would rather not create a discreet task for each discipline (x7). Are there other task options we are missing?

Navis 2026

Derek Becher — Thu, 09 Oct 2025 14:09:02 +0000

Will Clarity get the ability to set the file format that NWDs and NWCs are saved in for Navis 2026? This is a new property setting.

Navisworks Export Issues

nur laili — Thu, 09 Oct 2025 06:56:20 +0000

Has anyone ever experienced an issue when exporting from Revit to Navisworks where the links within the model don't export, even though the 'Export Links' option was set to 'Yes'? The linked models are located on the accessible Cloud, also the Autodesk desktop connector already connected and available. but the links still fail to export

Can Clarity Push Browser Edits Back to Revit? (schedule, room information)

Hafis.Jamal — Wed, 08 Oct 2025 07:20:12 +0000

Is it possible to edit a schedule or data sheet directly in the browser or in excel and have the updates pushed back to Revit when using Clarity - through reports or data sheets? or a task automation?

Task Timeline visiblity

Wojciech — Fri, 03 Oct 2025 09:47:17 +0000

How can I control visibility of task timeline to be visible to project users?

Is it only available for admins?

Can clarity be configured with user accounts in Entra vs. on-premise active directory?

Amy — Fri, 26 Sep 2025 04:02:30 +0000

I'd like to configure Clarity to use Entra to manage users and groups vs. an on-premise active directory server. We are moving away from on-premise servers and eventually our user accounts will no longer be hybrid and will exist only in the cloud.

Task queue priority management

Jeff Morris — Wed, 27 Aug 2025 18:48:25 +0000

I am having a hard time getting my head around Clarity task queue management. I can see tasks enter the queue based on the value of Priority. However, my task servers still appear to claim tasks in the order the task was added to the queue regardless of Priority. My task servers are almost always in continuous use because of data harvesting we do on project models to track model usage and health. Those tasks have a priority of 10. However, teams with critical needs (i.e. print deadlines) create tasks with a priority less than that. I want those to jump the queue line and be serviced next by the task servers. This does not appear to be the case. Am I missing something?

Installed the latest Clarity Client 2026 now missing on version prior to 2026, why?

Jason — Thu, 17 Jul 2025 13:01:23 +0000

Clarity Client is missing on versions of Revit older than 2026. Tried to rerun the install with a repair, nothing. Uninstalled and ran the install again, nothing. Uninstalled ran the 2025 version and it appears but not in 2026. Shouldn't the 2026 version work on supported Revit versions 2023 and up?

Anyone else seeing this and how did you fix it?

Thanks

Operating System Upgrade

Andy Brack — Tue, 24 Jun 2025 16:53:30 +0000

My IT team contacted me and wanted to know what the best procedure is for upgrading the operating system on our Clarity Host and (3) Task Servers. The Host is currently running Windows Server 2019 and we plan to upgrade to either Windows Server 2022 or 2025 (not sure yet).

For the Task Servers we are currently using physical workstations (not VM) on Windows 10 22H2 and need to upgrade to Windows 11 24H2.

Is it possible to upgrade each machine or simply rebuild each one and set things up fresh. Looking for any guidance on how this affects Clarity. I figured there must be a process for this to maintain the Clarity Database via some type of export process in order to rebuild the server.

External Reporting Link causes error/crash of browser

David — Tue, 08 Oct 2024 16:46:18 +0000

When clicking the "external reporting link" under project home i receive the following error. This greys out the entire screen and forces us to close and re-log in.

An has error occurred in Clarity. Further information may be available in the server log files.

Clarity Support:

Phone: +1 (888) 528-4765 (US)
Email: support@rand.com

Is there a setting that needs to be changed or updated to allow for external reporting?

Clarity Revit Add-in download

Andrew Neilson — Mon, 07 Oct 2024 23:12:31 +0000

Download links for the Revit Add-in?

Cupix

Derek Becher — Mon, 07 Oct 2024 21:33:39 +0000

Has there been any discussion around giving Clarity the ability to upload files to Cupix, specifically NWD files?

Can I choose between Project Base Point or Shared Coordinate while exporting .ifc file format?

Chitt Kapadia — Wed, 15 May 2024 00:05:44 +0000

We currently lack the ability to select coordinate systems when exporting IFC using Clarity Task. However, for one of our projects, it's required to export the project with both the base point and the shared coordinates. Is it feasible to incorporate this option into the existing task?

What is the max concurrent tasks a central host will support?

Paul Patterson — Fri, 03 May 2024 18:50:30 +0000

We have thousands of tasks defined across several projects on a single central host.

Each of the projects have dedicated Task Machines to them - limited at the project level, but also via project and task type filtering on the task machine.

I observe that when one project has kicked off a large amount of tasks, other project tasks will sit in a new status - even though their respective task machine is sitting there twiddling thumbs.

It feels like that when the task machine is querying for tasks, it is performing something similar to a "select top 1000" .. and unless there are tasks in that bunch, the task machine will do nothing.

Thanks

Does unified synch task support revit server files?

Hilary Williams — Thu, 18 Apr 2024 18:03:48 +0000

Was wondering if there is a way to use the backup function with revit server files?