Solved Problems: Clarity | IMAGINiT Support

Upgraded to 2026 and now the Clarity server no longer works

Steve Blair — Wed, 21 Jan 2026 10:01:04 +0000

The clarity server website shows

Service Unavailable

HTTP Error 503. The service is unavailable.

Busted Link

Dan Warren — Sat, 03 Jun 2023 00:00:17 +0000

FYI. The following help link is broken:

It loads like this:

I upgraded to 2023.1 and service is unavailable error. I cannot access Clarity

Bruce Gunderson — Wed, 29 Mar 2023 10:53:56 +0000

Unable to access Clarity after installing 2023.1 files. Please help!

Scheduled Tasks "Every 2 Weeks/3 Weeks" does not show up in Timeline

Bruce Gunderson — Mon, 01 Aug 2022 15:34:49 +0000

Cannot see the Task in Timeline for scheduled tasks "Every 2 Weeks/3 Weeks"

Navisworks conversion error target forder

Claude Godin — Fri, 27 May 2022 02:34:51 +0000

Hello,

I try to create task Navisworks Conversion, and try several syntax for output folder without succes. What the syntax of Input Folder and Output Folder into the task ?

Thank you

Print Collation Problem

Nathan Stolarz — Thu, 29 Jul 2021 17:00:39 +0000

Upgraded to 2022 version and now all existing PDF Tasks do not Collate correctly. Print Collation: Clarity Print: "Sheet Number" is selected and the sheet order outputs all jumbled.

External Reporting Link - LevelID

Brian — Tue, 13 Apr 2021 17:49:58 +0000

When using the External Reporting Link, The Rooms table has LevelID, but it is always NULL. Could this be fixed, and/or could the room table also export the Level Name? I have no way of filtering a list of rooms by level in Power BI without manually exporting the standard Room report, which DOES have both these values and then linking them together. This is an extra manual step that could easily be messed up.

2021 online help not posted yet

Peter DeRooy — Mon, 22 Jun 2020 13:38:53 +0000

2021 online help not posted yet

http://s3.amazonaws.com/IMAGINiTSoftware/Documentation/Clarity/2021/index.htm#t=Welcome.htm

Broken OAuth Token?

Nick Bower — Fri, 06 Mar 2020 00:41:04 +0000

We just got a message that our BIM360 OAuth Token was invalid. i have reauthenticated it a couple different times (on chrome and IE) and it still shows as invalid.

Can someone take a look and see if there is something else we need to do to reauthenticate?

Clarity Task presumed dead

Damian Ponton — Fri, 06 Dec 2019 13:46:33 +0000

Good afternoon. I have a project whose PDF print task keeps dying. I have journals from the 5 times that it tried to print. It always gets through to some level of sheets being printed, but after several hours, it completes with error saying either "The task has been in progress for TOO LONG. Presumed dead!" or "The task has apparently died." It always gives up on a different sheet, so it does not appear to be tied to one troublesome sheet. Please review the journals and advise what could be causing this. Thank you.

Not creating artifact folder

Philip Chase — Wed, 04 Dec 2019 04:05:13 +0000

Tasks are failing because Clarity is not creating the project's folder under the C:\temp\ClarityTaskServer folder. Please let me know what other logs may be needed.

20.0.18 causes task servers to not see pending tasks

Philip Chase — Wed, 04 Dec 2019 04:02:37 +0000

20.0.18 was installed on 4 of our task servers overnight. Now none of them will run pending tasks. I've restarted the Clarity Task Tray and manually launched the Task Server on all 4 machines and no tasks will run.

I'll be sending the Monitoring Service Logs from the host server shortly.

Task error emails for things that don't exist

Philip Chase — Mon, 25 Nov 2019 19:18:10 +0000

We are being inundated with emails about the task tray not running on the task servers. I've received 200+ emails in the last 2 hours.

When checking the status of the task servers, everything seems to be running normally. And none of the errors are showing up in the 'Completed Tasks' history page of the projects they're associated with.

The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool

SCOTT BURKE — Wed, 03 Jul 2019 00:18:28 +0000

The forum posting has issues, when you right click to paste or fix a misspelled word you get the insert link tool This happens only in the body of the posting it works as expected in the subject line

Publish to C4R task Finishes with errors

Nick Bower — Fri, 07 Jun 2019 00:14:55 +0000

We have not upgraded to 2020 yet, but we are having trouble publishing a model on BIM 360 Next Gen. I am using the publish to C4R task and all i would like to do is publish the latest model.

I have verified the Revit user logged into the task server is also invited to the project and can access it normally. I have also tried with myself logged in.

It appears that our OAuth setting are still ok.

Below is the error email i receive....

I am sort of at a loss. and looking for some direction on what i might be doing wrong.

Project Database Error

Nick Bower — Wed, 08 May 2019 02:52:41 +0000

We keep receiving Project Database errors and I am trying to track down the root cause. The verbiage from the error report is below. The project we are running this on was not started with our Revit Template so we are kind of guessing as to what it could be, but i suspect that maybe their Sheet Order Parameter. It appears that the sheet order parameter listed in the error below is Text and not an Integer or Number. Any help would be greatly appreciated so we can avoid this sort of thing going forward.

Export Error in Table: Sheets Element Info: Category: Sheets Name: SYMBOLS, ABBREVIATIONS, AND LOCATION MAP Id: 1133164 / An error occurred during export processing: ArgumentException: Input string was not in a correct format.Couldn't store <> in SheetOrder Column. Expected type is Double.

Firm Standard metrics cannot be deleted

SCOTT BURKE — Tue, 30 Apr 2019 00:16:32 +0000

When under administrator Metrics you cannot delete any firm standards you create.

task server failed to update

Jeremy Luebker — Tue, 30 Apr 2019 00:16:20 +0000

our auto update on 2 task servers failed. manual update also failed. logs attached.

Not pulling new model for BIM360 project.

Philip Chase — Thu, 21 Feb 2019 00:02:43 +0000

We are trying to run PDFs for a submittal this afternoon and all of the sheets being produced are out of date. Checking the 'Date Modified' on the model located in C:\Users\clarity\AppData\Local\Autodesk\Revit\Autodesk Revit 2019\CollaborationCache\..... of the task server, it says the model is from 3:45AM last night.

I know that with local models, tasks that are run close to each other (within 30 min or so) Clarity will use the same model instead of pulling a new one. What is that window for a BIM360 project? Is it 24 hours? Other than deleting all of the models on every task server in the above folder location, is there a setting where I can force clarity to pull a new model?

The IFCAlternate task will not start scheduled. It works fine by manual run

Simon Arnbjerg — Tue, 22 Jan 2019 13:37:06 +0000

The IFCAlternate task will not start scheduled. It works fine by manual run