Activity Problems: Clarity | IMAGINiT Support Activity Problems Helprace RSS https://imaginit.helprace.com/s2-clarity/problems/activity?format=rss Files not found on disk when consolidating into one - ClarityPrintError Has anyone else run into the following issue with PDF type tasks. We have certain projects where the PDF print is works for all views selected until the last view, and then the task fails because the final view is not outputted via PDF. 

Attempts to clear out cache and reset DC do not correct issue. on different task servers the issue replicates, running latest Clarity Client (26.0.12.0)

]]> Thu, 02 Apr 2026 18:39:16 +0000 https://imaginit.helprace.com/i844-files-not-found-on-disk-when-consolidating-into-one-clarityprinterror https://imaginit.helprace.com/i844-files-not-found-on-disk-when-consolidating-into-one-clarityprinterror Alex Olmos Alex Olmos Has anyone else run into the following issue with PDF type tasks. We have certain projects where the PDF print is works for all views selected until the last view, and then the task fails because the final view is not outputted via PDF. 

Attempts to clear out cache and reset DC do not correct issue. on different task servers the issue replicates, running latest Clarity Client (26.0.12.0)

]]> Model Checker - Can't make it work Hello,

I have try to make the Revit Model Checker work in clarity but I always receive this error:

"Debug Information:

Method not found: 'Void ADSK.BIT.ModelChecker.API.Services.Implementation.CheckSetService..ctor()'. Developer Info:    at Cohort.RevitTaskPlugins.ModelChecker.Execute(Task t)   at CohortRevitTaskServer.Controller.runOneTask(String artifactPath, Document& doc, OpenModelOption openModelOptions, String loadErrors, KeyValuePair`2 oneTaskToProcessor, TaskWrapper parentTask, SecurityManifest security)"

I tried using default Checkset insite my Revit Model or giving an url with an xml file. Both gave me the same error.

My output is in the same folder of the Revit Model. Also, we have installed the BIM Interoperability addin to the server last friday.

I tried with and Excel file output[_cuted_]

]]> Mon, 28 Mar 2022 16:35:06 +0000 https://imaginit.helprace.com/i433-model-checker-can-t-make-it-work https://imaginit.helprace.com/i433-model-checker-can-t-make-it-work Gabriel Langlois Gabriel Langlois Hello,

I have try to make the Revit Model Checker work in clarity but I always receive this error:

"Debug Information:

Method not found: 'Void ADSK.BIT.ModelChecker.API.Services.Implementation.CheckSetService..ctor()'. Developer Info:    at Cohort.RevitTaskPlugins.ModelChecker.Execute(Task t)   at CohortRevitTaskServer.Controller.runOneTask(String artifactPath, Document& doc, OpenModelOption openModelOptions, String loadErrors, KeyValuePair`2 oneTaskToProcessor, TaskWrapper parentTask, SecurityManifest security)"

I tried using default Checkset insite my Revit Model or giving an url with an xml file. Both gave me the same error.

My output is in the same folder of the Revit Model. Also, we have installed the BIM Interoperability addin to the server last friday.

I tried with and Excel file output and also with an HTML.

Any clue on how to setup the task to make it work?

Thanks,

]]> Schedule export to Excel error: Invalid row or column index Hi.  When exporting a Revit schedule to Excel via the schedule export task, we receive the error: "Invalid row or column index". We can export the same schedule to CSV via Revit with no issues.  We cannot seem to find any reason for it to fail or any specific setting in the task to highlight an issue with the indexing.  Thank you. 

]]> Thu, 05 Mar 2026 10:40:45 +0000 https://imaginit.helprace.com/i840-schedule-export-to-excel-error-invalid-row-or-column-index https://imaginit.helprace.com/i840-schedule-export-to-excel-error-invalid-row-or-column-index Eduan Jonker Eduan Jonker Hi. 

When exporting a Revit schedule to Excel via the schedule export task, we receive the error: "Invalid row or column index". We can export the same schedule to CSV via Revit with no issues.  We cannot seem to find any reason for it to fail or any specific setting in the task to highlight an issue with the indexing. 

image-1772706841710.png
Thank you. 

]]> Clarity down ? Hi, none of my 42 scheduled tasks came out last Thursday. 

I'm trying to relaunch things this morning and nothing is moving forward. 

Canadian Server, Leap Lantic 691913 project

]]> Mon, 23 Feb 2026 15:57:40 +0000 https://imaginit.helprace.com/i837-clarity-down https://imaginit.helprace.com/i837-clarity-down Jonathan Roy Jonathan Roy Hi, none of my 42 scheduled tasks came out last Thursday. 

I'm trying to relaunch things this morning and nothing is moving forward. 

Canadian Server, Leap Lantic 691913 project

]]> Would like help confirming that we have our new 2026 license installed correctly. I would like help to verify that we have our new Clarity licenses installed properly on our Clarity host server and Clarity task servers. I believe that we do. However, we are continuing to receive daily emails with a countdown stating that our license will expire in x number of days.

]]> Thu, 12 Feb 2026 00:57:00 +0000 https://imaginit.helprace.com/i835-would-like-help-confirming-that-we-have-our-new-2026-license-installed-correctly https://imaginit.helprace.com/i835-would-like-help-confirming-that-we-have-our-new-2026-license-installed-correctly Steve Blair Steve Blair I would like help to verify that we have our new Clarity licenses installed properly on our Clarity host server and Clarity task servers. I believe that we do. However, we are continuing to receive daily emails with a countdown stating that our license will expire in x number of days.

]]> Clarity down ? Hi, none of my 42 scheduled tasks came out last Thursday. 

I'm trying to relaunch things this morning and nothing is moving forward. 

Canadian Server, Leap Lantic 691913 project

]]> Mon, 23 Feb 2026 15:57:40 +0000 https://imaginit.helprace.com/i837-clarity-down https://imaginit.helprace.com/i837-clarity-down Jonathan Roy Jonathan Roy Hi, none of my 42 scheduled tasks came out last Thursday. 

I'm trying to relaunch things this morning and nothing is moving forward. 

Canadian Server, Leap Lantic 691913 project

]]> Would like help confirming that we have our new 2026 license installed correctly. I would like help to verify that we have our new Clarity licenses installed properly on our Clarity host server and Clarity task servers. I believe that we do. However, we are continuing to receive daily emails with a countdown stating that our license will expire in x number of days.

]]> Thu, 12 Feb 2026 00:57:00 +0000 https://imaginit.helprace.com/i835-would-like-help-confirming-that-we-have-our-new-2026-license-installed-correctly https://imaginit.helprace.com/i835-would-like-help-confirming-that-we-have-our-new-2026-license-installed-correctly Steve Blair Steve Blair I would like help to verify that we have our new Clarity licenses installed properly on our Clarity host server and Clarity task servers. I believe that we do. However, we are continuing to receive daily emails with a countdown stating that our license will expire in x number of days.

]]> Upgraded to 2026 and now the Clarity server no longer works The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Wed, 21 Jan 2026 10:01:04 +0000 https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works Steve Blair Steve Blair The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Upgraded to 2026 and now the Clarity server no longer works The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Wed, 21 Jan 2026 10:01:04 +0000 https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works Steve Blair Steve Blair The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Upgraded to 2026 and now the Clarity server no longer works The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Wed, 21 Jan 2026 10:01:04 +0000 https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works Steve Blair Steve Blair The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Upgraded to 2026 and now the Clarity server no longer works The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Wed, 21 Jan 2026 10:01:04 +0000 https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works https://imaginit.helprace.com/i825-upgraded-to-2026-and-now-the-clarity-server-no-longer-works Steve Blair Steve Blair The clarity server website shows 

Service Unavailable

HTTP Error 503. The service is unavailable.

]]> Tasks icons not visible It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

]]> Tue, 16 Dec 2025 14:12:22 +0000 https://imaginit.helprace.com/i822-tasks-icons-not-visible https://imaginit.helprace.com/i822-tasks-icons-not-visible Evgeny Kurbatov Evgeny Kurbatov It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

image-1765894309183.png

]]> Tasks icons not visible It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

]]> Tue, 16 Dec 2025 14:12:22 +0000 https://imaginit.helprace.com/i822-tasks-icons-not-visible https://imaginit.helprace.com/i822-tasks-icons-not-visible Evgeny Kurbatov Evgeny Kurbatov It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

image-1765894309183.png

]]> Tasks icons not visible It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

]]> Tue, 16 Dec 2025 14:12:22 +0000 https://imaginit.helprace.com/i822-tasks-icons-not-visible https://imaginit.helprace.com/i822-tasks-icons-not-visible Evgeny Kurbatov Evgeny Kurbatov It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

image-1765894309183.png

]]> Files might be locked by Navisworks They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process.  Sending 43 files to be processed.  Starting Navisworks for 43 combined files  Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt  Success running Navisworks conversion [destination-file].nwd  Processing output file 1/1 - [file output path]  Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues.  Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file[_cuted_]

]]> Wed, 27 Aug 2025 15:32:02 +0000 https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks Mike Underwood Mike Underwood They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process. 
Sending 43 files to be processed. 
Starting Navisworks for 43 combined files 
Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt 
Success running Navisworks conversion [destination-file].nwd 
Processing output file 1/1 - [file output path] 
Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues. 
Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file is locked. 
In testing and troubleshooting, we have verified that the destination (nwd) file was not locked, and the setting in Options to enable 'Close NWC\NWD files on load'  had indeed been performed and verified several times. 
When manually performing the conversion task, it was found that one of the source (nwc) files was corrupt, generated an error saying the same, and provided an OK button to acknowledge.  Manual conversion would then complete, and the destination nwd file would save as expected. 

In further troubleshooting, the corrupt nwc file was deleted, the Clarity Navisworks Conversion task was re-ran, and the task successfully completed.

Hopefully, this helps someone out if they run in to the same issue.

(Clarity ver. 2025.1.4)

]]> Tasks icons not visible It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

]]> Tue, 16 Dec 2025 14:12:22 +0000 https://imaginit.helprace.com/i822-tasks-icons-not-visible https://imaginit.helprace.com/i822-tasks-icons-not-visible Evgeny Kurbatov Evgeny Kurbatov It is a cosmetic issue.

Clicking on the Tasks or Dashboard links shows the screen where icons are not visible.

image-1765894309183.png

]]> Task Timeline is not showing a projects Task Sequence Hello,

I am unable to view a project's scheduled Task Sequence in the Task Timeline. It is showing all the other projects scheduled Tasks and Task Sequences. The Task Sequences are running but not displaying in the Timeline.

Thanks,

Bruce

]]> Tue, 02 Dec 2025 22:09:00 +0000 https://imaginit.helprace.com/i817-task-timeline-is-not-showing-a-projects-task-sequence https://imaginit.helprace.com/i817-task-timeline-is-not-showing-a-projects-task-sequence Bruce Gunderson II Bruce Gunderson II Hello,

I am unable to view a project's scheduled Task Sequence in the Task Timeline. It is showing all the other projects scheduled Tasks and Task Sequences. The Task Sequences are running but not displaying in the Timeline.

Thanks,

Bruce

]]> Clarity project isn't seeing one of my models on ACC I have an exterior model that is on ACC but it keeps becoming missing from the list of models for tasks. I will have it one day and the task will run, but then the next day it disappears or shows some model that isn't on ACC and the task will fail. The file in the image highlighted is NOT on ACC. It should be the file named in the bottom image. This model was not renamed on ACC it was saved as with the correct file name. Audit and compact tasks did pick it up, but other tasks like[_cuted_]

]]> Wed, 22 Oct 2025 12:44:48 +0000 https://imaginit.helprace.com/i807-clarity-project-isn-t-seeing-one-of-my-models-on-acc https://imaginit.helprace.com/i807-clarity-project-isn-t-seeing-one-of-my-models-on-acc tanya tanya I have an exterior model that is on ACC but it keeps becoming missing from the list of models for tasks. I will have it one day and the task will run, but then the next day it disappears or shows some model that isn't on ACC and the task will fail. The file in the image highlighted is NOT on ACC. It should be the file named in the bottom image. This model was not renamed on ACC it was saved as with the correct file name. Audit and compact tasks did pick it up, but other tasks like PDF or DWG did not.

image-1761136518773.pngimage-1761136580404.pngimage-1761136587341.pngimage-1761136616473.png

]]> Files might be locked by Navisworks They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process.  Sending 43 files to be processed.  Starting Navisworks for 43 combined files  Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt  Success running Navisworks conversion [destination-file].nwd  Processing output file 1/1 - [file output path]  Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues.  Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file[_cuted_]

]]> Wed, 27 Aug 2025 15:32:02 +0000 https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks Mike Underwood Mike Underwood They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process. 
Sending 43 files to be processed. 
Starting Navisworks for 43 combined files 
Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt 
Success running Navisworks conversion [destination-file].nwd 
Processing output file 1/1 - [file output path] 
Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues. 
Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file is locked. 
In testing and troubleshooting, we have verified that the destination (nwd) file was not locked, and the setting in Options to enable 'Close NWC\NWD files on load'  had indeed been performed and verified several times. 
When manually performing the conversion task, it was found that one of the source (nwc) files was corrupt, generated an error saying the same, and provided an OK button to acknowledge.  Manual conversion would then complete, and the destination nwd file would save as expected. 

In further troubleshooting, the corrupt nwc file was deleted, the Clarity Navisworks Conversion task was re-ran, and the task successfully completed.

Hopefully, this helps someone out if they run in to the same issue.

(Clarity ver. 2025.1.4)

]]> Files might be locked by Navisworks They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process.  Sending 43 files to be processed.  Starting Navisworks for 43 combined files  Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt  Success running Navisworks conversion [destination-file].nwd  Processing output file 1/1 - [file output path]  Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues.  Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file[_cuted_]

]]> Wed, 27 Aug 2025 15:32:02 +0000 https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks https://imaginit.helprace.com/i777-files-might-be-locked-by-navisworks Mike Underwood Mike Underwood They're not.

Navisworks Conversion tasks have been failing and generating the following error: 

44 found and filtered to 43 documents to process. 
Sending 43 files to be processed. 
Starting Navisworks for 43 combined files 
Navisworks logging to C:\ProgramData\IMAGINiT Technologies\Clarity Task Server 2025\Logs\Navisworks\[Task ID]\NavisworksTask_[Task ID]\[destination-file].txt 
Success running Navisworks conversion [destination-file].nwd 
Processing output file 1/1 - [file output path] 
Error: 1/1 files were not modified: [file output path]. None of the files were successfully processed. Check your Navisworks installation for issues. 
Files might be locked by Navisworks. Enabling 'Close NWC\NWD files on load' in Navisworks to disable locking. 

This error indicates that the destination file is locked. 
In testing and troubleshooting, we have verified that the destination (nwd) file was not locked, and the setting in Options to enable 'Close NWC\NWD files on load'  had indeed been performed and verified several times. 
When manually performing the conversion task, it was found that one of the source (nwc) files was corrupt, generated an error saying the same, and provided an OK button to acknowledge.  Manual conversion would then complete, and the destination nwd file would save as expected. 

In further troubleshooting, the corrupt nwc file was deleted, the Clarity Navisworks Conversion task was re-ran, and the task successfully completed.

Hopefully, this helps someone out if they run in to the same issue.

(Clarity ver. 2025.1.4)

]]>